1 - Introduction-HD
Customer Care: Getting it Right
by Neil Thompson Academy
Course overview
What you'll learn
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To develop an understanding of what is involved in effective customer care
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To appreciate why customer care is so important
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To become aware of pitfalls to avoid
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To become more confident in delivering high-quality customer care
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Dr Neil Thompson has over 40 years’ experience as a writer, educator and adviser. With a small team of trusted colleagues, he has developed a wide range of courses under the broad... Read more