Conflict Resolution Training

Welcome to Ad Vitam Learning's online conflict resolution training. This conflict resolution e-learning course was developed to meet the required learning outcomes in the Skills for Health’s UK Core Skills Training Framework (CSTF) and Care Quality Commission (CQC) recommendations for health and social care providers.

Course aims and objectives

• To provide the learner with a clear understanding of the legislation regarding conflict resolution
• To provide essential training resources in an engaging and meaningful way
• To provide a FREE blended learning environment that is available to all individuals and businesses
• Be able to know and explain the main models for conflict resolution

What is covered in this online course?

• Understanding why conflict resolution is important
• Understanding the role of NHS Protect with respect to conflict resolution
• NHS security management roles and responsibilities
• Common causes of conflict in healthcare and social care settings
• The importance of effective communication in resolving conflict
• Understanding how to effectively utilise our body language to avoid contact
• Knowing how communicating our feelings and attitudes can help to manage conflict effectively
• Knowing how to avoid communication breakdown
• Understanding how cultural differences can contribute to conflict
• An introduction to effective communication models for conflict resolution:
  
  • LEAPS communication models
  • PALMS Communication models
  • Five step appeal communication model
• The attitude and behavioral cycle
• Understanding the main patterns of behavior in relation to conflict
• Awareness of the warning signs and danger sings
• An awareness of the basics of de-escalating conflict
• Awareness of the importance of maintaining personal safety when de-escalating conflict
• Understanding the impact factors for lone workers
• How to do dynamic risk assessments for lone workers
• Awareness of the importance of personal space

Assessment and certification

At the end of this conflict resolution course, learners will be required to complete an online assessment. On successful completion of the knowledge test (80% pass mark), learners will be able to download a FREE CPD certificate that is valid for one year.

Course accreditation

The content of this online conflict resolution training course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines..

Course duration

It will take approximately 45 to 90 minutes to complete this e-learning course. The length of time to complete the course depends on the following:

• your prior knowledge and experience about compliants handling, customer service and conflict resolution
• how quickly you can study and absorb the learning materials
• how much you can pace yourself once started

You are in full control of how long it takes to complete the course. You can go through the course in one sitting, or pause and come back later. Your progress will be recorded throughout and you will be able to start where you previously left off.

You can revise the online learning materials as many times as you like. Even after completing the course successfully (and obtaining your CPD) certificate, you will still have access to your learning materials for 365 days.

Ad Vitam Learning’s conflict resolution eLearning course should be completed by all healthcare and social care staff. This includes unpaid and voluntary staff working in NHS and private hospitals, locum doctors, locum allied health professionals, agency nurses and healthcare assistants.This online conflict resolution course is also relevant for health and social care support workers, including charities, nursing and residential home staff.

This conflict resolution course can be taken as a standalone CPD course or as part of our online conflict resolution training package or the wider online candidate mandatory training courses.

This online conflict resolution course covers the main points relating to conflict management in health and social care settings. It has additional online learning resources that provide more details for learners to refer to during the course and in practice.

Access to a PC, laptop, tablet, smart phone and access to the internet

• 2 points /credits towards continual professional development (CPD)

Currently there are no Q&As for this course. Be the first to ask a question.