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Conflict Management

eTrain

Summary

Price
£200 inc VAT
Or £66.67/mo. for 3 months...
Study method
Online
Duration
20 hours · Self-paced
Access to content
1 year
Qualification
No formal qualification
Certificates
  • Certificate of completion - Free
Additional info
  • Tutor is available to students

Overview

Conflicts are a serious detriment to efficiency and relationships, both personally and in the workplace. Conflicts and disputes can take many forms, an individual with a grievance, a problem between an employee and their manager or a form of authority, two co-workers or two people who have a personal disdain or have come to a disagreement in a public place or as part of a family conflict.

This course is for people who wish to understand the nature of conflict and how conflict and hostility can be dealt with effectively, it is perfect for managers or employees who deal with conflict or anger from colleagues, clients, customers or the general public.

You will get a thorough knowledge of the basic concepts of conflict management, techniques for managing conflict effectively, listening and negotiation techniques as well as how to cope with a crisis.

Description

KEY LEARNING POINTS

  • Dealing with Conflict and Anger
  • Developing Your Listening Skills
  • Negotiation
  • Mediation
  • Crisis Mediation
  • Examples of Good and Poor Practice

ADVANTAGES OF THIS COURSE

  • Defuse potentially hostile situations in both your personal and professional life.
  • Implement the knowledge you learn as soon as you finish the course.
  • Experienced and qualified tutors available to support you throughout your course.
  • Assessments to back up knowledge as you work your way through the course.

Requirements

System requirement Processor 1 gigahertz (GHz) RAM 1 GB Operating Systems Windows 7
Windows 8
Windows 10
Mac OS
iOS Browsers Internet Explorer 8 or above
Google Chrome
Safari 6 or above
Mozilla Firefox Compatibility Windows, Mac, iPhone, iPad, Android

Questions and answers

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Certificates

Certificate of completion

Digital certificate - Included

Reviews

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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