Conflict Management and Crucial Conversations

Conflict Management And Crucial Conversations

Individuals who wish to enhance their communication skills, have difficult conversations and minimise conflict management require in-depth training. This is particularly true if you hold a position of hierarchy such as Supervisor or Manager. Conflict Management and Crucial Conversations is the perfect course to teach you how to have these difficult conversations while making sure others feel relaxed and comfortable. How do you deliver a difficult message while ensuring people feel appreciated and heard? This course is of great value and will provide the opportunity to learn how to have these uncomfortable conversations with productive results. You can apply these concepts not just when having an uncomfortable conversation, but in all areas of your life when you need to make a stand. There are some crucial steps that must be practised when having challenging conversation. For instance, steps such as how to present the problem, asking critical questions, listening to others, agreeing on the best steps and making the closing argument.

Conflict Management and Crucial Conversations will provide an introduction, clear structure to the conversation, ensuring others feel respected and listening to other people.

Conflict Management and Crucial Conversations is comprehensive and will feature the best advice and guidance on expanding your career across multiple industries. There is an ever-increasing need for qualified individuals who have a solid understanding of what it takes to be effective in their job role, and there has never been a better time than right now to land your dream job! This is a CPD certified course that will demonstrate to potential employers you are continually developing yourself, and will make you a desirable candidate.

Why You Should Consider Taking this Course at Study365?

Study365 is a leading online provider for several accrediting bodies, and provides learners the opportunity to take this exclusive SEO & Social Media Marketing course. At Study365, we give our fullest attention to learners’ needs and ensure they are equipped with the relevant skills and knowledge which they can take into their workplace, or apply in a given scenario. The course is well-structured and organised and offers learners the luxury of time to truly grasp these concepts. Learners who register with Global Edulink will be provided with the necessary material, tutorials, qualified course instructor and multiple free resources which include Free CV writing pack, Totum Card and Student ID card that makes you eligible for amazing offers and discounts at cinemas, gym memberships, the library, restaurants and high-end retail stores along with Free career support and course demo to make your learning experience enriching and more rewarding.

* Free E-certificate (No additional cost for E-certificates)

Learning Outcomes:

• Learn how to deliver difficult messages effectively
• Make sure other people whom you’re talking to feel appreciated
• Learn to make others feel comfortable during difficult conversations
• Earn a recognised qualification to boost your CV as an effective communicator

COURSE CURRICULUM

Module 01 : Introduction

• Intro video
• Promo video

Module 02 : Apply a clear structure to the conversation

• Preparing your problem statement
• Getting into the right state

Module 03 : Feel comfortable and assured

• Presenting your problem statement
• Asking your critical question

Module 04 : Making the other person feel respected and appreciated

• Listening to the other person
• Agreeing on next steps

Module 05 : Finishing

• Finishing the conversation

Module 06 : Examples

• Example 1 – breaking up
• Example 2 – separation at work
• Example 3 – Flatmate discussion

Module 07 : Bonus videos

• Bonus – Crucial conversations
• Bonus – Feedback

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lessons at any time.

Method of Assessment

In order to qualify in the course ‘Conflict Management and Crucial Conversations’ successfully, learners will take an online test with each module being rounded off with multiple-choice questions. This online test is marked automatically, so you will receive an instant grade and know whether you have passed the course.

Certification

Upon the successful completion of the course, you will be awarded the ‘Conflict Management and Crucial Conversations’ certificate accredited by CPD.

Awarding Body

CPD is a leading awarding body in the United Kingdom that meets an excellent standard of high quality education. CPD is committed towards the enhancement of proficiency and personal skills in order to develop learners’ skills and abilities. CPD ensures that both practical and academic qualifications assist individuals to re-skill or up-skill and maintain a competitive advantage in their chosen industry.

Benefits you will gain:

• High quality e-learning study materials and mock exams.
• Tutorials/materials from the industry leading experts.
• 12 months Access to your course.
• The price shown on Reed is for the whole course, including the final exam and free E-certificate.
• CPD and iAP accredited certificate upon successful completion
• Learners will be Eligible for TOTUM Discount Card

This course is recommended for,

• Individuals who wish to improve their communication skills
• Aspiring Managers and Supervisors

• This course requires no formal prerequisites and this certification is open to everyone

The Certificate in Conflict Management and Crucial Conversations will improve your candidature for a number of leading job roles in the corporate world.

• Supervisor (General) - £46,000
• Manager (General) - £65,000

Currently there are no Q&As for this course. Be the first to ask a question.