Managing and Leading Strategic Communication
Classroom based course with study materials, lecturer support and CPD Hours included
London Training For Excellence
Summary
- Tutor is available to students
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Overview
Description
Module 1 - Communication Skills
- Analysing communication methods.
- Effectively structuring your communication.
- Obtaining the benefits of active listening.
- Overcoming barriers to communications.
- Understanding the role of paradigm and perception.
- Comprehending different communication styles
Module 2 - Communication During Change
- Selling in the benefits
- Developing new guidelines
- Are the benefits of the change readily observable?
- What are the 8 stages of change and what should you consider in each stage to maximise the likelihood of success?
- What are the common problems when managing changes that if neglected can seriously impact the change process?
Module 3 - Employee Engagement
- Enhanced communication skills with emphasis on non-verbal communication and body language.
- How can you improve your communication skills with your team by putting yourself in their position?
- What strategies help you gather more information about difficult cases.
- Control your reactions and avoid saying something that you could regret afterwards.
Module 4 - Communicating, coordinating and leading
- What do people say about your team - and what do you want them to say?
- Key challenges for your team and how to meet them
- Case study - communicating, coordinating and leading in practice
Module 5 - Influencing Skills
- How to establish rapport.
- How to use a simple 3-step technique to make people feel more comfortable in accepting your ideas.
- How to inspire others.
- How to use the 10-step persuasion technique to systematically prepare for an event where you expect to persuade others.
- What verbal techniques you should be aware of to improve your chances of success?
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