Call Center Training Course

Call Center Training

Phone skills are a precious tool to have in an employee's skill set, and Call Center Training will help provide those skills. The Call Center Training course will help your participants improve their phone skills, making them more confident, improve sales, and help gain new customers while retaining your current client. A more confident employee is also happier, and happier employees will produce more satisfied customers. Call Center Training will lower costs as it can reduce turnover. Participants will learn the skills to improve productivity and performance. This will produce a positive environment throughout your company and help influence the organization. Evaluating metrics and coaching are also used to ensure the participants reach their potential and keep their skill set at a high level.

This Call center Training course comprises various modules based on the highest level. You will learn the basics of call center training, phone etiquette, tools, speaking like a star, types of questions, benchmarking, goal setting, and call center training key steps and closing.

Course Outline:

To achieve a Certificate in Call Center Training, a learner must have achieved 10 CPD Points/Credits to get a CPD Accredited Diploma.

Mandatory Topics:

• Topic 1: The Basics (I)
• Topic 2: The Basics (II)
• Topic 3: Phone Etiquette
• Topic 4: Tools
• Topic 5: Speaking Like a Star
• Topic 6: Types of Questions
• Topic 7: Benchmarking
• Topic 8: Goal Setting
• Topic 9: Key Steps
• Topic 10: Closing

Certificate

Upon successfully passing the Call Center Training course, the Learner needs to pay for a Certificate of Completion from UKPDA either in PDF format or Hard-copy.

CPD Accredited Certificate of Completion (PDF format) = £29

CPD Accredited Certificate of Completion (Hardcopy) = £40 + postage charges local £9 = £49

CPD Accredited Certificate of Completion (Hardcopy) = £40 + postage charges International £14 = £54

Without any prior knowledge of Call Center Training the learners can take this training course and in addition to this, there are no age restrictions. Thus, anyone who is passionate and ambitious about Call Center Training can take the course. There are no specific deadlines for admission, and you can enrol anytime on this Call Center Training course.

There are no precise requirements for the Call Center Training Certificate as no prior knowledge and experience of the Call Center is required.

Students seeking to enrol for this Call Center Training course should meet the following requirements;

• Be aged 16 years or above
• Solid knowledge of English Language
• Basic knowledge of English Language & Basic Computer Skills
• Working Knowledge of Information Communication Technologies for studying online that is the Internet and Microsoft Office
• A genuine desire to study and succeed.

After completing the Call Center Training course/training, you will be able to grip yourself with specific knowledge and skills with the highest level of confidence to improve yourself and enhance the skills for your career in the relevant employment sector.

Currently there are no Q&As for this course. Be the first to ask a question.

Certificate of completion

Digital certificate - £29

Certificate of completion

Hard copy certificate - £40