Business and Administrative Management Diploma

Business and Administrative Management Diploma

The Business Administration training course provides students with a broad understanding of business and management practices. Students will be able to progress to more responsible roles in accounting, marketing, operations, personnel or general administration.

Our online courses offer you the opportunity to study 24/7 wherever you are in the world. These intensive on line courses are open to anyone with an interest in the topic and give you access to world-class learning led by IAP.

What skills will I gain?

• Learn how to conduct administrative procedures.
• Learn how to produce standard documents.
• We will teach you about report and letter writing.
• Learn master key Microsoft Office programs.
• Become a master of data management and record keeping.
• Learn bookkeeping and payroll management.
• Study CV and cover letter writing.
• Gain the best management, receptionist and customer service skills.
• Gain knowledge in Human Resources fundamentals.
• Gain knowledge in leadership and management essentials.

COURSE CURRICULUM

Module 01 : Job Functions and Description of a Secretary / PA

• Primary Responsibilities of a Secretary
• The Administration of Human Resource Issues
• Secretary Person Specification

Module 02 : Diary Management

• Purpose of Diary Management
• Diary and Time Management with Outlook

Module 03 : Business Reports & Letter Writing

• Business Writing Skills
• Business Writing
• Collaborative Business Writing
• Proposal Writing
• Business Ethics

Module 04 : E-Mail Writing Tips

• Introduction to Effective Email Writing
• Writing Email Messages
• Email Manners

Module 05 : Handling Confidential Documents

• Confidential Electronic Documents
• Confidential Paperwork
• What Is Confidentiality?
• How Is Confidentiality Regulated?
• The Data Protection and Human Rights Acts
• How Is Confidentiality Enforced?

Module 06 : Successful Meeting Minutes

• Meeting Minutes
• Meeting Management

Module 07 : Note Taking

• Note Taking
• Exercise Files: Note Taking

Module 08 : Data Management, Record Keeping & Filing

• What Are Data Management And Record-Keeping?

Module 09 : Appointment Booking and Arrange an Interview

Module 10 : Delivering Postal Mail

Module 11 : Dictating

Module 12 : Customer Service and Telephone Handling Skills

• Customer Service Basics Over The Phone
• Telephone Etiquette

Module 13 : Organizing a Meeting

• Organizing a Meeting
• Exercise Files: Organizing Meeting

Module 14 : Book-Keeping

• Introduction to Accounting
• Financial & Managerial Accounting
• Taxes

Module 15 : Invoicing and Petty Cash

• Petty Cash
• Expenses Report
• Working With Invoices and Receipts

Module 16 : Document Proofreading

• Importance of Proofreading
• Proofreading Symbols

Module 17 : Quick Books for Payroll Management

• Introduction to Quick Books
• Setting Up the Employee Payroll
• Running the Payroll
• Exercise Files: Quick Books for Payroll Management

Module 18 : Tips for Speed Reading

Module 19 : Creating an Effective CV & Cover Letter

• Business Resumes & Job Applications
• How to Gather Information for Your CV
• Write Your CV
• CV Writing Tips and Layouts
• Different CV Formats
• Saving a CV to Different Formats and Online CV Banks
• Finishing Your CV
• Exercise Files: Creating an Effective CV

Module 20 : Time Management

• Introduction To Time Management
• Exercise Files: Time Management Event Planning

Module 21 : Motivating Employees

Module 22 : Typing Speed Development

• Effective Typing
• Administrative Procedure

Module 23 : Microsoft Word

• Introduction to Microsoft Word
• First Step to MS Word
• Text Editing & Formatting
• Formatting Paragraph and Pages
• Creating Styles, Themes, Number and Bullets
• Columns & Tables
• Macros and Proofing
• Sharing and Reviewing Documents
• Modify Word Document
• Exercise Files: Microsoft Word 2016

Module 24 : Microsoft Excel

• Getting Started with Microsoft Excel
• Data Entering
• Creating Formulas and Functions
• Formatting
• Worksheet Views, Multiple Worksheets and Workbooks
• IF, VLOOKUP, And Power Functions, Security & Sharing
• Data Management, Data Analysis Tools
• Pivot Tables & Macros
• Exercise Files: Microsoft Excel

Module 25 : Microsoft Power-Point

• Getting Started with Microsoft Power Point
• Working with Presentations & Slides
• Adding Pictures & Contents to Slides
• Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides
• Preparing & Delivering the Presentation
• Reusing and Sharing Presentations
• Exercise Files: Microsoft Power Point 2016

Module 26 : Microsoft Outlook

• Getting Started with Outlook
• Adding and Connecting Accounts, Reading & Organizing Mails
• Creating And Sending Mail, Creating and Working With People
• Working With Delegates & Calendars
• Creating Tasks and Notes, Working with Outlook Data

Module 27 : Accounting & Book-Keeping

• Introduction to Basic Accounting
• Financial Accounting
• Managerial Accounting
• Income Taxes
• Introduction and Review the Financial Statements
• Bookkeeping Process
• Transaction and Accounting Equation
• The General Ledger

Module 28 : Book-Keeping

Module 29 : Budgets & Financial Reports

Module 30 : Communication Fundamental

• Introduction to Communication Fundamentals
• Adapting to Audience and Build Trust
• Managing Communication Challenges

Module 31 : Communication Strategies

Module 32 : Emotional Intelligence

• Introduction to Emotional Intelligence
• Developing Self Awareness & Self-Regulation
• Building Awareness with Others
• Building Relationships
• Exercise Files - Emotional Intelligence

Module 33 : Administrative Human Resources

• Introduction to Administrative HR
• Administrative Duties
• Recruitment and Selection
• Employee Performance Management

Module 34 : Employee Recruitment

Module 35 : Leadership Essentials

• Understanding Leadership
• Set a Solid Foundation and Direction
• Motivate Commitments
• Drive for Results
• Develop Yourself
• Exercise Files- Leadership Essentials

Module 36 : Management Essentials

• Understanding Management
• Managing People & Performance
• Managing the Business Environment
• Leading Up And Down the Organization
• How to Create Strong Teams
• Motivating Your Team
• Enhance Your Career and Communication
• Leading Change
• Building a Better Office
• Planning Team Building Retreat
• Managing Different Types of Employees
• Communicating Ideas
• Working on Projects
• Improving Yourself
• Embracing Self Improvement
• Reducing Friction
• Creativity & Innovation
• Exercise Files- Management Essentials

Module 37 : Safety in the Work Place

Course Duration

Learners will have 365 days access to their chosen course. The course is self-paced so you decide how fast or slow the training goes. If you need to extend your course access duration, it can be done at any time by extending your subscription.

Method of Assessment

• At the end of the course learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.
• Those who successfully pass this course will be awarded a free e-certificate, and only need to pay £19 for your printed certificate.

Certification

Upon the successful completion of the course, you will be awarded the “Diploma inBusiness and Administrative Management”.

• Job hunters & School leavers
• College or University student & graduates
• Personal assistant & Receptionist
• Assistant for company director
• New or Temporary staff
• Office Administrators & Office managers
• Office clerk, Marketing assistant & Administration Assistant
• Secretary or Executive
• Office supervisor or team leader
• Accounting professionals or finance managers

• You must be 16 or over
• You should have a basic understanding of English, Maths and ICT
• You will need a computer or tablet with internet connection and it’s better to have a notepad and a pen with you

• Office Administrator
• Office Manager
• Office Clerk
• Marketing Assistant
• Administration Assistant
• Secretary
• Executive Assistant
• Office Supervisor
• Team Leader
• Accounting Professionals
• Finance Managers