Business and Administration
Accredited by CPD & IAP | FREE Digital Certificate | Premium Quality Video Lessons | No Hidden Fees
1 Training
Summary
- Exam(s) / assessment(s) is included in price
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Overview
Business and Administration
The Business and Administration Training course provides students with a broad understanding of business practices. Students will be able to progress to more responsible roles in accounting, marketing, operations, personnel or general administration.
Our online courses offer you the opportunity to study 24/7 wherever you are in the world. These intensive on line courses are open to anyone with an interest in the topic and give you access to world-class learning led by IAP.
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- Accredited by CPD & iAP
- Unlimited Access for 365 Days
- FREE PDF Certificate Included
What skills will I gain?
- Learn how to conduct administrative procedures.
- Learn how to produce standard documents.
- We will teach you about report and letter writing.
- Learn master key Microsoft Office programs.
- Become a master of data management and record keeping.
- Learn bookkeeping and payroll management.
- Study CV and cover letter writing.
- Gain the best management, receptionist and customer service skills.
- Gain knowledge in Human Resources fundamentals.
- Gain knowledge in leadership and management essentials.
CPD
Course media
Description
COURSE CURRICULUM
➽ (Module 01) Professionalism in the Office Environment : Business and Administration
- Positioning of your Job
- Improving Your Professionalism
- Enhancing Your Skills
- Communicating and Building Relationship
- Module Handouts- Professionalism in the Office Environment
➽ (Module 02) Business Etiquette : Business and Administration
- Fundamentals of Professional Behaviour
- Interview Techniques
- Business Meeting
- Working in Multicultural Environment
- Module Handouts- Business Etiquette
➽ (Module 03) Communication in Business Environment : Business and Administration
- Business Communication
- Different Types of Communication Methods
- Effective Working for your Company Management
- Module Book- Communication in Business Environment
➽ (Module 04) Critical Thinking and Decisions Making : Business and Administration
- How to face for New Problems
- Identifying and Solving the Problem
- Decisions Making
- Module Book- Critical Thinking and Decisions Making
➽ (Module 05) Time Management Skills for your Career : Business and Administration
- Identifying your Goals
- Effective Energy Distribution
- Working with Your Personal Styles
- Building and Establishing your Action Plan
- Module Book- Time Management Skills for your Career
➽ (Module 06) Developing Customer Service Skills : Business and Administration
- Principles of Customer Service.
- Identifying Customer Needs
- Customer Service & Telephone Etiquette
- Module Book- Developing Customer Service Skills
➽ (Module 07) Managing Customer Complaints : Business and Administration
- Handling Complaints
- Module Book- Managing Customer Complaints
➽ (Module 08) Stress Management : Business and Administration
- Enduring Stress
- Module Book- Stress Management
Method of assessment
- At the end of the course learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.
- Those who successfully pass this course will be awarded a free e-certificate, and only need to pay £19 for your printed certificate.
Certification
Upon the successful completion of the course, you will be awarded the “Certificate in Business and Administration”.
Who is this course for?
The course in Business and Administration is ideally suited for,
- Job hunters & School leavers
- College or University student & graduates
- New or Temporary staff
- Administrative Assistants
Requirements
- This course requires no formal qualifications and this certification is open to everyone.
Career path
With this Business and Administration certificate, you are able to fulfil various roles, such as:
- Office Administrator
- Office Manager
- Office Clerk
- Marketing Assistant
- Administration Assistant
- Secretary
- Executive Assistant
- Office Supervisor
- Team Leader
- Accounting Professionals
- Finance Managers
Questions and answers
Currently there are no Q&As for this course. Be the first to ask a question.
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.