Business Administration Course - Level 3 & 4 Accredited Certification

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eTeaching Academy


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£19 inc VAT (was £549.98)
Offer ends 17 November 2019
Study method
Online, self-paced
140 Hours
14 CPD points / hours
Additional info
  • Tutor is available to students

110 students purchased this course

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Take the Business Administration Level 3 and 4 Course CPD Accredited course.

Study online with 12 months unlimited access.

PDF Certificate Included.

Complete the course anytime in 12 months.

Access your course anytime, anywhere.

Learn on PC, Laptop or any Smart Device.

Tutor Support Included.

Exam fees Included.

Recognised CPD Certificate once you finish the course.

Boost your skills today by taking this CPD Accredited course with eTeaching Academy. Add value to your CV and help yourself stand out from the crowd with this online training.

The price you see on Reed is the only price you will pay for the course. So take advantage of this great offer and enrol today!

What’s more, because the courses come with a recognised CPD Certificate upon completion, you can be confident you’re studying towards a certification employers and recruiters will appreciate and recognise.

The course is expertly designed by our dedicated team of tutors, with full tutor support is available should you have any questions whilst on your course. With unlimited access for 12 months, you can study at your own pace.

So whether you want to study to get your foot in the door, to climb the career ladder, or just fancy learning something new, this course is perfect!


Course Syllabus

The Business Administration Level 3 Course is split into the following modules:

    • An Introduction to Personal Assistants:

• How PAs and Secretaries Differ
• The Attributes, Roles and Importance of a PA
• The Functions and Tasks of a PA
• The Central Skills of a PA

    • Managing a Diary:

• Diarising Traveling
• Facilitating Diary Access
• Practical Advice for Diary Management
• Typical Diary Entries

    • Composing Business Letters

• Professionalism in Business Writing
• Writing with Clarity
• Proofreading

    • Composing Business Emails, Memorandums and Faxes

• Sending a Business Fax
• Faxes in a Modern World and E-Faxing
• Office Memorandums and Writing Advice
• Writing Professional Emails

    • Telephonic Skills

• Telephonic Etiquette
• Skills for Telephone Use
• Telephone Call Lengths

    • Arranging Travel and Accommodation

• Itinerary Creation
• Communicating While Travelling
• Tickets
• Accommodation
• Expenses

    • Securing Your Filing

• Categorising Documents
• Refining Filing Categories
• Labels and Colours in Organisation
• Information Collection
• Records Analysis
• Classification of the Primary Level
• Retention Schedules

    • Managing Your Time

• The Benefits of Time Management
• Basic Time Management
• Further Tips for Time Management

    • Petty Cash Management

• Invoices
• Receipts
• Petty Cash

  • Final Assessment

The Business Administration Level 4 Advanced Course is split into the following modules:

    • Customer Satisfaction

• Central Skills for Maintaining Customer Care
• Implementing Customer Care
• Strategies for Enhancing Customer Care

    • Managing Customer Complaints Correctly

• Strategy Development
• Responding Positively to Complaints
• General Advice for Handling Complaints

    • The Work Plan

• The Benefits of Work Planning
• The Skills Involved in Planning
• Creating a Plan

    • Handling and Composing Documents

• Naming Documents
• Proofreading
• General Tips and Proofreading Services

    • Self Confidence and Actualisation

• The Importance of Self-Confidence
• Improving Levels of Self-Confidence
• Confidence at Work and at Home

    • Typing and Transcribing

• Benefits of Touch Typing
• Methods for Learning to Touch Type
• Transcription and its Benefits

    • Business Meetings

• Meeting Venues
• Meeting Participants
• Agendas

    • Using Microsoft Outlook

• The Modes of Outlook
• Downloading Emails
• Function Ribbons
• Grouping Tasks

    • Using Microsoft Excel

• Working with Cells
• Inserting Borders and Columns
• Data Entry
• Protecting Workbooks and Worksheets
• Transposing Data
• Hiding Data

    • Using Microsoft Powerpoint

• Creating Slides
• Designing a Presentation
• Adding Links

    • Using Microsoft Word

• The Task Pane
• The Status Bar
• Editing a Document
• Language Features

    • Interacting with Clients

• Face-to-face Communication
• Telephonic Communication
• Electronic Communication
• Conveying Messages

  • Final Assessment


To assess the learners ability and knowledge to effectively understand the topics contained within the Business Administration Level 3 & 4 Advanced Course, the course features a number of end of module interactive quiz questions.

Additionally, at the end of the course learners will also take an online multiple choice assessment test. This online multiple choice test is marked automatically so you will receive an instant grade and know whether you have passed the course.


On successful completion of this Business Administration Level 3 and 4 Advanced Course. This certificate will be produced in PDF format, hard copies of the certificate will be available at an additional fee of £9.99 each.

Course Format

This course is delivered online through eLearning. Learners of the course will receive instant access to our interactive student learning portal, which offers 24/7 access to the Business Administration Level 3 & 4 Advanced Course.

Course Duration

The online Business Administration Level 3 & 4 Advanced Course requires 70 hours to complete the course in full. This is only a guide to the learning hours required and it depends on how quickly an individual can absorb the information. The learning is online so it can be spread out over multiple sessions or done in one session.

Learners will have access to this course for up to 12 months from the date of joining. There is no time limit to complete the course during this period.

Tutor Support

When you are studying a course it is always useful to know that you have the help and support of tutors that want you to succeed in your studies.

As part of the Business Administration Level 3 & 4 Advanced Course you will receive access to our dedicated tutor support service. The academic tutors will be able to provide you with unlimited online email support to help answer any questions that you may have whilst you are studying the course.

Course Compatibility

Our Business Administration Level 3 & 4 Advanced Course is fully compatible with PC’s, Mac’s, Laptop, Tablet and Smartphone devices.

We know that more and more people are using the web whilst they are on the move, so we have designed this Business Administration Level 3 & 4 Advanced Course to be fully compatible across tablet and smartphone devices. You will be able to access the same content from the course, just over a 3G or 4G network whilst on the move.

Who is this course for?

The course is suitable to all learners ready to kick-start their career. Whether you’re new to the workplace or returning from a career break, the course is perfect.

Further develop your skills today with this amazing course.

Choosing eTeaching Academy is simple as we offer:

  • Affordable eLearning Training Courses
  • Accredited CPD Courses
  • PDF Certificates included with all Courses
  • 12 months Course Access
  • Study at your own pace
  • Access Course on Any Device


There are no previous entry requirements or experience necessary to start the course.

Questions and answers

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Tara Sutton asked:

My daughter is looking at this course she is nearly 17 would it be beneficial for her. Thank you


Yes this course will certainly help support her CV and job applications as the course is CPD Accredited and is recognised as professional development from employers across the UK. Hope this helps. Thanks

This was helpful. Thank you for your feedback.

Amanda asked:

Hi, the final assessment exam at the end, If you do not pass first time, can it be taken again? Thanks


Yes, you can keep retaking the exam as many times as you like until you pass the course.

This was helpful. Thank you for your feedback.

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