Become a Receptionist - Master the role of Receptionist with 4 Receptionist Skills Courses

**We have designed our course with 4 most popular and relevant Receptionist Skills courses as a learning path to give you in-depth knowledge of Receptionist. Successfully complete all of these courses to receive a CPD Certificate which will help you entering into job market adding this expertise to your CV.**

Warmly receive, welcome and greet visitors, clients or patients. Answer telephone calls, make room reservations or guest registrations. Set appointments and file records. Just some of the many responsibilities of a competent receptionist. See what’s required of you in a role that’s vital to many organisations.

Refine your communication, telephone and organisational skills

Gatekeep with integrity

Consider the various receptionist roles that exist

This Receptionist Skills course pack is designed with 4 courses to give you in-depth knowledge of Project Management. Successfully complete all of these Receptionist Skills courses to receive a professional Receptionist Award.

1. Professional Receptionist Diploma
2. Marketing and Communication Assistant
3. Professional Telephone Receptionist Course
4. Customer Service Skills

More key features of the courses:

• Earn free e-certificates upon successful completion of each course.
• Accessible, informative modules taught by expert instructors
• Study in your own time, at your own pace, through your computer tablet or mobile device
• Benefit from instant feedback through mock exams and multiple-choice assessments
• Get 24/7 help or advice from our email and live chat teams
• Improve your chance of gaining professional skills and better earning potential.

All the courses are delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

• Video lessons
• Online study materials
• Mock exams
• Multiple-choice assessment

*Professional Receptionist Diploma*

• Module 1: Introduction To Reception And Receptionist
• Module 2: Business Telephone Skills
• Module 3: Representing Your Boss And Company
• Module 4: Mail Services And Shipping
• Module 5: Travel Arrangements
• Module 6: Organising Meeting And Conferences
• Module 7: Time Management
• Module 8: Record Keeping And Filing Systems
• Module 9: Business Writing Skills
• Module 10 :Organisational Skills
• Module 11: Communication Skills
• Module 12: Customer Service
• Module 13: Effective Planning And Scheduling
• Module 14: Invoicing/Petty Cash

*Marketing and Communication Assistant*

• Module 01: Basics Of Marketing
• Module 02: The Marketing Process
• Module 03: Strategic Planning For Marketing
• Module 04: Market Segmentations
• Module 05: Consumer Buying Behaviour
• Module 06: Marketing Research
• Module 07: Marketing Channels
• Module 08: Strategic And Marketing Analysis
• Module 09: Integrated Marketing Communiations
• Module 10: Business Telephone Skills
• Module 11: Business Etiquette
• Module 12: Business Writing Skills
• Module 13: Communication Skills

*Professional Telephone Receptionist Course*

• Core Skills Required
• Self-Management
• Time Management
• Organizing and Planning
• And much more...

*Customer Service Skills*

• WHY Customer Service Is CRITICAL To Your Business!
• Good Isn’t Good Enough!
• We Are ALL In The “Helping Field”
• Providing “Concierge” Level Of Service
• The 5 Tenets Of TQM
• How To Boost Customer Satisfaction
• How To Avoid The 10 Deadly Sins Of Customer Service!
• More Money $$$ – Through Customer Retention
• How Much Is A Customer Worth? $$$
• Do You Understand Your Customer?
• Dealing With Difficult Customers
• “LEAP” Into Customer Service!
• Exceptional Phone Service
• WHY Customers Buy From YOU! $$$
• BONUS LECTURE!!! FINAL TIPS!!!
• BONUS LECTURE!!! FINAL TIPS!!!

Certification

Upon successful completion of the course, you will be able to obtain your course completion PDF certificate free of cost. Print copy by post is also available at an additional cost of £9.99.

The course is ideal for those who are interested or already working in this sector.

Currently there are no Q&As for this course. Be the first to ask a question.

Certificate of completion

Digital certificate - Included