Admin, Secretarial & PA Diploma + Creativity and Problem Solving Skills (2 Courses Bundle)

This bundle course offers a complete learning experience for students to study the essentials of creative problem-solving in office administration. By combining these related courses, students will be equipped with a wide range of desirable skills to fast track their career.

The Admin, Secretarial & PA Diploma is ideal for those who want to gain the fundamental clerical skills to advance their professional development in an office role. It covers the basics of office management and admin support, equipping aspiring secretaries, administrative assistants and personal assistants with transferable admin skills. As a training program, it also provides step-by-step guidance on telephone etiquette, body language and Microsoft Excel. This course is endorsed by ABC Awards – a regulated organisation that ensures professional, reputable certification for further education.

The Creativity and Problem-Solving Skills course is designed to teach learners how to think outside the box and incorporate creative brainstorming for business solutions. The course includes a selection of case studies and practical exercises to train learners how to apply their new skills and knowledge in the real world. Topics covered include information gathering, problem-solving methods, business innovation and problem definition. On completion, learners will have the confidence and practical experience to make smarter business decisions.

Learning Objectives

• Exceptional organisational skills and conducting yourself in the most professional manner
• Professional time management and prioritisation skills
• Excellent written and verbal communication skills
• An understanding of how to handle sensitive matters with care and wisdom
• The confidence needed to supervise significant and ambitious tasks
• Improved efficiency and attention to detail
• The ability to remain calm under pressure and manage conflict
• Knowledge of fundamental secretarial functions in an office setting
• The opportunity to take your career to a higher level
• Simple yet effective stress management techniques to get through difficult days
• Professional techniques for interacting with people of different levels in various business situations
• Discover a wide range of creative brainstorming techniques
• Be able to identify business opportunities by thinking outside the box
• Understand the importance of organisational innovation
• Explore essential problem-solving tools for effective business solutions

Course Outline

**Admin, Secretarial & PA Diploma**

Module 1: Personal Assistant

• Working with Your Manager
• Administrative Soft Skills
• Effective Time Management
• Meeting Management
• Tools of the Trade
• Being an Effective Gatekeeper
• Organizational Skills
• Confidentiality Guidelines
• Special Tasks

Module 2: Admin Support

• Getting Organized
• Managing Time
• Getting It All Done On Time
• Special Tasks
• Verbal Communication Skills
• Non-Verbal Communication Skills
• Empowering Yourself
• The Team of Two
• Taking Care of Yourself

Module 3: Administrative Management

• Why Your Office Needs Administrative Procedures
• Gathering the Right Tools
• Identifying Procedures to Include
• Top Five Procedures to Record
• What to Include in Your Binder
• Organizing Your Binder
• What Not to Include in the Procedure Guide
• Share Office Procedure Guide
• Successfully Executing the Guide

Module 4: Organisational Skills

• Remove the Clutter
• Prioritize
• Scheduling Your Time
• To-Do Lists
• Paper and Paperless Storage
• Organization in Your Work Area
• Tools to Fight Procrastination
• Organizing Your Inbox
• Avoid the Causes of Disorganization
• Discipline is the Key to Stay Organized

Module 5: Telephone Etiquette

• Aspects of Phone Etiquette
• Using Proper Phone Language
• Eliminate Phone Distractions
• Inbound Calls
• Outbound Calls
• Handling Rude or Angry Callers
• Handling Interoffice Calls
• Methods of Training Employees
• Correcting Poor Telephone Etiquette

Module 6: Business Writing

• Working with Words
• Constructing Sentences
• Creating Paragraphs
• Writing Meeting Agendas
• Writing E-mails
• Writing Business Letters
• Writing Proposals
• Writing Reports
• Other Types of Documents
• Proofreading and Finishing

Module 7: Time Management

• Setting SMART Goals
• Prioritizing Your Time
• Planning Wisely
• Tackling Procrastination
• Crisis Management
• Organizing Your Workspace
• Delegating Made Easy
• Setting a Ritual
• Meeting Management
• Alternatives to Meetings

Module 8: Body Language and Effective Communication

• Communicating with Body Language
• Reading Body Language
• Body Language Mistakes
• Gender Differences
• Nonverbal Communication
• Facial Expressions
• Body Language in Business
• Lying and Body Language
• Improve Your Body Language
• Matching Your Words to Your Movement

Module 9: Meeting Management

• Planning and Preparing
• Setting up the Meeting Space
• Electronic Options
• Meeting Roles and Responsibilities
• Chairing a Meeting
• Dealing with Disruptions
• Taking Minutes
• Making the Most of Your Meeting

Module 10: Microsoft Excel

• Navigate the Excel User Interface
• Use Excel Commands
• Create and Save a Basic Workbook
• Enter Cell Data
• Use Excel Help
• Create Worksheet Formulas
• Insert Functions
• Reuse Formulas and Functions
• Insert, Delete, and Adjust Cells, Columns, and Rows
• Search for and Replace Data
• Use Proofing and Research Tools
• Apply Text Formats
• Apply Number Format
• Align Cell Contents
• Apply Styles and Themes
• Apply Basic Conditional Formatting
• Create and Use Templates
• Preview and Print a Workbook
• Set Up the Page Layout
• Configure Headers and Footers
• Manage Worksheets
• Manage Workbook and Worksheet Views
• Manage Workbook Properties

**Creativity and Problem Solving Skills**

Module One: Getting Started

• Creative Problem Solving
• Getting Started

Module Two: The Problem Solving Method

• The Problem Solving Method
• The Problem Solving Method Case Study

Module Three: Information Gathering

• Information Gathering
• Information Gathering Case Study

Module Four: Problem Definition

• Problem Definition
• Problem Definition Case Study

Module Five: Preparing for Brainstorming

• Preparing For Brainstorming
• Preparing For Brainstorming Case Study

Module Six: Generating Solutions (I)

• Generating Solutions (I)
• Generating Solutions (I) Case Study

Module Seven: Generating Solutions (II)

• Generating Solutions (II)
• Generating Solutions (II) Case Study

Module Eight: Analyzing Solutions

• Analyzing Solutions
• Analyzing Solutions Case Study

Module Nine: Selecting a Solution

• Selecting a Solution
• Selecting a Solution Case Study

Module Ten: Planning Your Next Steps

• Planning
• Planning Case Study

Module Eleven: Recording Lessons Learned

• Lessons Learned
• Closing

Assessment

In order to complete the course successfully, learners are required to take an online MCQ exam. This exam will be assessed automatically, and learners will instantly know whether they have been successful. Learners need to achieve 60% of the marks to pass the exam. If anyone fails to achieve 60% in the first attempt, they can retake the exam one more time without any additional fee.

Requirement/Certification

Endorsed Certificate of Achievement

At the successful completion of the course, the learners can order an endorsed certificate of achievement from ABC & Certa Awards by paying the accreditation fee of £108. There is an additional £10 delivery charge for international students.

Certificate of Completion from Course Gate

At the successful completion of the course, the learners may order the Certificate of Completion from Course Gate (soft copy) by paying only £2. For the Printed hard copy of the certificate, the learners have to pay £9. There is an additional £10 delivery charge for international students.

This accredited course is ideal for those looking to secure an office PA, secretarial or administrative role, as well as professionals in this field who are seeking promotion and want to test their knowledge. Our modules are designed for distance learning, providing a flexible alternative to a traditional classroom. With plenty of competition in this field, this diploma course will propel your career to new heights and provide you with the practical skills to ensure you stand out from the crowd. There are no entry requirements, and learners of all academic backgrounds can benefit from the specialist training this course provides

• This course is available to all learners, of all academic backgrounds.
• Learners should be aged 16 or over to undertake the qualification.
• Good understanding of English language, numeracy and ICT are required to attend this course.

On successful completion, you will have the opportunity to explore a wide range of professional roles, including:

• Personal Assistant (PA)
• Personal Executive Assistant
• Receptionist
• Office Assistant
• Secretary
• Support Secretary
• Data Entry Clerk
• Administrative Assistant
• Office Manager
• Personal Concierge
• Executive Assistant