Office Admin and Receptionist

Diploma in Office Admin and Receptionist Training – Level 4 Certification

The Diploma in Office Admin and Receptionist Training at QLS Level 4 is ideal for aspiring office administrators and receptionists to further their vocational training, change their career path or refresh their knowledge. Office management and receptionist training are competitive components in the job market and the more qualified you are in this field the better opportunities you will have to find your dream job role. The course will equip you with the appropriate skills and understanding on managing office administration efficiently. Additionally, the course will focus on Receptionist training in order for you to be able to perform reception duties effectively. As two components that are central to the overall success of an organisation, you play an important role. An office administrator must be a high performing individual able to meet your day to day duties with ease.

The course will cover key topics such as administrative procedures, telephone etiquette, business writing, time management and business succession planning. You will gain the competency to perform your tasks in a confident manner, while ensuring the office runs smoothly and is a well-functioning entity.

The Diploma in Office Admin and Receptionist Training at QLS Level 4 is an in-depth course that will equip you with the tools and knowledge to work effectively in the workplace, prioritise your tasks, encourage your employees and achieve common organisational goals.

The Quality Licence Scheme, endorses high-quality, non-regulated provision and training programmes. This means that Imperial Learning Ltd* has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 4 against level descriptors published by Quality Licence Scheme, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

The course itself has been designed by Imperial Learning Ltd* to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current qualifications.

Quality Licence Scheme endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. We will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

*Study365 is an approved reselling partner for Quality Licence Scheme courses under Imperial Learning Ltd

*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA /Qualification Wales

Learning Outcomes

• Learn the role and responsibilities of administration and HR training.
• Become competent in administrative and reception duties to keep the office functioning smoothly.
• Motivate your team and give them the right tools to achieve common goals.
• Learn about telephone etiquette and how to respond to a difficult customer.
• Apply office administration best practices to ensure the overall success of an organisation.
• Learn business writing techniques, meeting management and taking meeting minutes..
• Become qualified in office management work within an organisation with room for progress and career advancement.

COURSE CURRICULUM

Module 01 : Need Of Administrative Procedure

Module 02 : Effective Administrative Support Skills

Module 03 : Aspects Of Phone Etiquette

Module 04 : How To Enhance Business Writing Skills

Module 05 : Effective Time Management

Module 06 : Manage Organisational Meetings

Module 07 : Taking Meeting Minutes Effectively

Module 08 : What Is Business Succession Planing

Module 09 : Understanding The Communication Strategies

Module 10 : Dealing With Unhappy Customer

Module 11 : Organisational Skills Development

Module 12 : Good Business Ethics For The Organisation

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Method of Assessment

This online course is assignment-based with learners being assessed upon the submission of a series of assignments. Once you successfully submit the assignments, students will gain an academic certification. The assignments must be submitted to the instructor through the online learning portal. The assignments will be reviewed and evaluated, with feedback provided to the student on how well they have fared.

Certification

Those who successfully complete the course will be issued the Diploma in Office Admin and Receptionist Training at QLS Level 4 by the Quality Licence Scheme.

Course Code: QLS-04960

Accredited Body

The Quality Licence Scheme is part of the Skills and Education Group, a charitable organisation that unites education and skills-orientated organisations that share similar values and objectives. With more than 100 years of collective experience, the Skills and Education Group’s strategic partnerships create opportunities to inform, influence and represent the wider education and skills sector.

The Skills and Education Group also includes two nationally recognised awarding organisations; Skills and Education Group Awards and Skills and Education Group Access. Through our awarding organisations we have developed a reputation for providing high-quality qualifications and assessments for the education and skills sector. We are committed to helping employers, organisations and learners cultivate the relevant skills for learning, skills for employment, and skills for life.

Our knowledge and experience of working within the awarding sector enables us to work with training providers, through the Quality Licence Scheme, to help them develop high-quality courses and/or training programmes for the non-regulated market.

• Office Administrators and Administrative Assistants
• Receptionists
• Individuals who are temporarily employed and want to gain administrative skills
• Anyone who wants to learn more about Administration and Receptionist training and further their career

• Learners should be age 19 or over, and must have a basic understanding of Maths, English, and ICT.
• A qualification at level 3 or above in any discipline.

• Office Administrator – £17,477 per annum
• Administrative Assistant – £16,926 per annum
• Receptionist – £16,271 per annum