Admin, Secretarial & PA Course

Level 4 Certification in Office Admin and Receptionist Training | Instant Access to Course Videos



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£119 inc VAT (was £449)
Offer ends 23 August 2019
Study method
Online, self-paced
15 Hours
Level 4 Diploma in Office Admin and Receptionist Training
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Additional info
  • Exam(s) / assessment(s) is included in price

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The Diploma in Office Admin and Receptionist Training – Level 4 is ideal for aspiring office administrators and receptionists to further their vocational training, change their career path or refresh their knowledge. Office management and receptionist training are competitive components in the job market and the more qualified you are in this field the better opportunities you will have to find your dream job role. The course will equip you with the appropriate skills and understanding on managing office administration efficiently. Additionally, the course will focus on Receptionist training in order for you to be able to perform reception duties effectively. As two components that are central to the overall success of an organisation, you play an important role. An office administrator must be a high performing individual able to meet your day to day duties with ease.

The course will cover key topics such as administrative procedures, telephone etiquette, business writing, time management and business succession planning. You will gain the competency to perform your tasks in a confident manner, while ensuring the office runs smoothly and is a well-functioning entity.

The Diploma in Office Admin and Receptionist Training – Level 4 is an in-depth course that will equip you with the tools and knowledge to work effectively in the workplace, prioritise your tasks, encourage your employees and achieve common organisational goals.

The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that Study 365 has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 4 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

The course itself has been designed by Study 365 to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards & Certa Awards endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA /Qualification Wales


Level 4 Diploma in Office Admin and Receptionist Training
Awarded by ABC Awards

Course media


Learning Outcomes

  • Learn the role and responsibilities of administration and HR training.
  • Become competent in administrative and reception duties to keep the office functioning smoothly.
  • Motivate your team and give them the right tools to achieve common goals.
  • Learn about telephone etiquette and how to respond to a difficult customer.
  • Apply office administration best practices to ensure the overall success of an organisation.
  • Learn business writing techniques, meeting management and taking meeting minutes..
  • Become qualified in office management work within an organisation with room for progress and career advancement.

Course Curriculum

1: Need Of Administrative Procedure

2: Effective Administrative Support Skills

3: Aspects Of Phone Etiquette

4: How To Enhance Business Writing Skills

5: Effective Time Management

6: Manage Organisational Meetings

7: Taking Meeting Minutes Effectively

8: What Is Business Succession Planing

9: Understanding The Communication Strategies

10: Dealing With Unhappy Customer

11: Organisational Skills Development

12: Good Business Ethics For The Organisation

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Method of Assessment

This online course is assignment-based with learners being assessed upon the submission of a series of assignments. Once you successfully submit the assignments, students will gain a professional qualification. The assignments must be submitted to the instructor through the online learning portal. The assignments will be reviewed and evaluated, with feedback provided to the student on how well they have fared.


ABC awards and Certa Awards will provide successful learners with a Certificate of Achievement and a Learner Unit Summary, which lists the units completed by the learner through this course.

Course Code: QLS-04960

Accredited Body

Accredited body (Accreditation) ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

Who is this course for?

  • Office Administrators and Administrative Assistants
  • Receptionists
  • Individuals who are temporarily employed and want to gain administrative skills
  • Anyone who wants to learn more about Administration and Receptionist training and further their career


  • Learners should be age 19 or over, and must have a basic understanding of Maths, English, and ICT.
  • A recognised qualification at level 3 or above in any discipline.

Career path

  • Office Administrator – £17,477 per annum
  • Administrative Assistant – £16,926 per annum
  • Receptionist – £16,271 per annum

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