Business is booming in the hospitality industry, and for managers and senior-level staff, the career prospects are better than ever. Large hotel, spa and restaurant chains are increasingly looking for experienced individuals who have a passion for the job, and who serve as excellent ambassadors for the brand. In this career, you will have excellent potential to work overseas, or work as you travel, as the job experience and training is universal. The job itself requires a versatile skill set that is perfect for individuals who want variety in their day-to-day work activity. A genuine love for food and hospitality is the foundation for a successful career in the hospitality industry, and business management and strong leadership skills will be necessary in a management position. Hospitality & catering managers will be involved in accounting and managing budgets, marketing and promotion, event management, managing food service, overseeing staff and resources, and ensuring excellent customer experience. In this online course, we will cover all these areas and more, to prepare you for a career in hotel and catering management. Upon completing this training, you’ll be equipped with the knowledge and training you’ll need to start applying for management jobs, ask for a promotion, or open your own hotel or catering business!
This program focuses on showing you how each department within a hotel functions, what operational activity is required, how to successfully manage teams and resources, and how to optimize guest and customer experience. Skill learning includes accounting and budget management, project management and coordination, human resources, leadership and coaching, operations management, health and safety, and customer service.
- Operating a hotel or catering company
- Leadership and conduct
- Elevating your business
- Making a profit
- Chemistry and Cooking
- Food preservation and storage
- Food technology
- Nutrition 101
- Basic cooking styles
- Common cooking methods
- Food handling
- Menu planning
- Pricing strategies
Food & Beverage Service
- Planning events
- Catering options
- Interacting with guests
- Food service
- Bar service
- Coordinating in-hotel restaurants
Hotel Roles and Departments
- Food & beverage management
Hotel Front Office
- Coordination and management
- Working with guests
- Promoting deals and special offers
- Cashiers and handling money
Back Office Management
- Supporting the front office
- Managing staff
- Special programs
- Attracted guests and VIPs
Housekeeping and Laundry Operation
- Staging and setup
- Hygiene and health
- Laundry service
- Accommodating guests
- Recordkeeping and organization
- Balancing the books
- Cost analysis
- Calculating loss and gain
- Maximizing profit
Sales & Marketing
- Customer satisfaction
- Attracting and retaining customers
- Understanding customer needs
- Pricing strategies
- Deals, promotions, coupons, etc.
- Procedures manual
- Customer service
- Handling stressful situations
- Communication strategies
- Internal communication
- Managing complaints and concerns
- Basic business computers
- Information technology
- Catering management tools
- Making your business shine
Hotel security, health & safety
- Necessary security positions and protocols
- Fire and emergency safety
- In-rooms security and safety
- First Aid and response plans
- Making guests feel safe
Who is this course for?
This course is designed to get students working in hospitality management. It’s ideal for:
- Individuals who have management experience, but are new to the hospitality industry.
- Experienced hotel and catering staff who want to apply for more senior positions
- Hotel managers who are having a hard time finding employment
- Established managers who want to upgrade and diversify their skills and training
- Prospective business owners who want to open their own hotel, spa, or catering business
otel managers can work for large chains, boutique hotels, or even open their own hotel or bed and breakfast. As managers, they can be managing the entire hotel, a region or district of hotels, or specialize in a specific area, such as training or operations. A catering manager would oversee the dining room, bar, and food production for a hotel, spa, or events venue. The career trajectory starts with managing a department, evolves into regional or territory management, and then progresses to executive-level roles within the company or chain.
No previous experience is necessary.
Salaries for junior managers start at approximately £20,000 to £35,000 per year, and experienced managers can expect to earn £50,000 to £60,000 a year. Salary is dependent on experience level and the establishment itself. Luxury chains offer more generous salaries, as well as bonus perks to employees.
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Andrea Davies asked:
Is there a test at the end of the course ?
The courses are fully online. You will have access to your Virtual Campus account any time, day or night so you will be able to complete the course at your own pace over the generous time of 60 consecutive days. Once you register, you will have 12 months to activate your course. All course materials are available online and there are no additional costs involved in completing the course. After every module, there will be an exam.This was helpful. Thank you for your feedback.
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