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Account Management Skills
Powercall Global Training

Interactive trainer-led workshop, with full trainer support and exercises to increase knowledge and self-awareness.

Summary

Price
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Study method
Onsite
Duration
7 hours · Part-time
Qualification
No formal qualification
Certificates
  • Certificate of Attendance completion - Free
Additional info
  • Tutor is available to students
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Overview

Our Account Management Skills workshop equips attendees with tried-and-tested tools to gain significantly more from their account management activities. Attendees will learn how to assess the potential in their accounts, to evaluate their “quality” and how to create full-proof account plans in order to grow them consistently. It also addresses how to adapt our style of communication to meet the exact needs of our clients.

Certificates

Certificate of Attendance completion

Hard copy certificate - Included

Description

Our highly interactive workshop includes:

  • The Challenges of being an Account Manager
  • Defining the Role of the Account Manager
  • Account Managers: The Key Skills and Competencies
  • Structuring your Account Plan
  • Account Planning Tools- including Quality Index, SWOT analysis, CEDAC, SMART Objectives and Milestones
  • How to Develop your Action Plan
  • Defining Influence & Persuasion
  • Communication Styles: How to adapt your approach to gain the best results from your clients
  • How to Manage Stakeholders
  • Account Meetings: The Best Way to conduct them.
  • Managing the Quiet Times- how to stay in your clients’ minds without bothering them

Who is this course for?

This course is perfect both for new account managers and for those looking to refresh their skills, including Account Managers, Key account Managers, Customer Success Managers, Relationship Managers.

Requirements

There are no requirements in order to attend this course.

Career path

This course will assist attendees to gain skills that will enable them to be considerably more successful in client-facing roles such as account managers and sales professionals.

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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