Executive Personal Assistant: Intermediate
e-Careers.Lifestyle
Summary
- Certificate of completion - Free
Overview
Resilience, organisation, and the ability to say ‘no’ are part of a job that gives access to other worlds – worlds most of us can only dream of being a part of.
Some jobs demand big egos, confidence, and the desire to be centre of attention. Being an Executive PA is not one of those roles. Being an Executive PA is one of the most challenging and hectic job roles imaginable, yet can also be one of the most rewarding, as you can gain access to places usually deemed off limits for us ‘normal’ folk.
This course will give you all the necessary skills to start a career as an Executive Personal Assistant. You will learn about the industry, and what it takes to assist high level business people.
If you are still deciding on a career path, being an Executive PA is an excellent choice, it can lead you into almost any industry in the world and gives you the chance to see how businesses operate, with a lot more insight than most other roles.
Course media
Description
COURSES INCLUDED
The following courses make up this package to teach you all you need to know to become a well-rounded Executive PA.
Executive and Personal Assistants
- Getting Started
- Working with Your Manager
- Administrative Soft Skills
- Effective Time Management
- Meeting Management
- Tools of the Trade
- Being an Effective Gatekeeper
- Organisational Skills
- Confidentiality Guidelines
- Special Tasks
- Wrapping Up
Advanced Business Writing
- How to make your writing clear, complete, concise, and correct
- Improve sentence construction and paragraph development
- Deal with specific business requests
- How to create effective business cases, proposals and reports
- Thoroughly document sources that you can use in your writing
Active Listening
- The definition of active listening and its key components
- Identify ways to become a better listener in any environment
- How to use body language to reflect a positive listening attitude
- The difference between sympathy and empathy, and when each is appropriate
- How to create a listening mindset using framing, positive intent and focus
- How to be genuine in your communications
- Understanding the communication process
- Asking questions, probing for information, and using paraphrasing techniques
- Building relationship to create an authentic communication experience between the individuals included
- Identifying common listening problems and solutions
10 Soft skills you need
- Getting Started
- What are Soft Skills?
- Communication
- Teamwork
- Problem-Solving
- Time Management
- Attitude and Work Ethic
- Adaptability/Flexibility
- Self-Confidence (Owning It)
- Ability to Learn From
- Networking
- Wrapping Up
Telephone Etiquette
- Getting Started
- Aspects of Phone Etiquette
- Using Proper Phone Language
- Eliminate Phone Distractions
- Inbound Calls
- Outbound Calls
- Handling Rude or Angry Callers
- Handling Interoffice Calls
- Handling Voicemail Messages
- Methods of Training Employees
- Correcting Poor Telephone Etiquette
- Wrapping Up
12 Months Online Access
Course completion certificate included.
Free technical support available 7am-7pm GMT via email, telephone or online chat.
Requirements
This course is compatible with Windows, Mac, iPhone, iPad and Android devices.
Learn anytime, anywhere!
Questions and answers
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Certificates
Certificate of completion
Digital certificate - Included
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.