Average Services Executive salary in the UK

What if you could support the IET to build satisfaction and loyalty amongst members? What if you join an enthusiastic team working towards the common goal of providing exceptional customer service? What if you were our Customer Service Executive? This role is known internally as 'Member Relations Executive’ At the IET, making our world a better place starts by creating a better place for our people. At the IET you’ll have more than just a job. Our work is exciting and challenging, connecting the people who solve the problems that matter. It means working with us has real meaning and impact, and you’ll grow - professionally and personally - in ways you never thought possible. We’re also making significant investments in our people, including providing a modern, vibrant workplace and embracing hybrid working. What you’ll be doing As the Member Relations Executive you’ll join our friendly, multifunctional and multi-channel Member Relations team. In this role, you’ll lead on resolving membership enquiries from prospective, existing and lapsed members via phone and email and SMS. You’ll support with maximizing engagement from new member sales leads to convert into membership as well as delivering a great customer service experience to our existing members, aiding member retention. All part of the goal to build a positive membership experience a as whole. What we hope you can bring to the role We’re looking for someone who has excellent attention to detail with strong communication skills. An excellent team worker who is well rehearsed in dealing with people at all levels internally and externally. Ideally you will have telephone-based customer service experience and be confident working in a high-volume call-based environment supporting customers with a range of queries. As a quick learner, you’ll be process driven and comfortable working under pressure. We’d love to get to know you Is Imposter syndrome creeping in? Don’t worry - we’d rather hear from you this time than not hear from you at all! Read on for a little more information about the role; but also, keep in mind that we’re open to discussing flexible ways of working, including reduced hours and working in an agile way, supported by a hybrid working framework that allows you to find the best place to do your best work. A little more about the role Supporting member enquiries via a multi-channel customer service, including Telephone, Email and SMS.Accurately process new and lapsed member applications over the phone, following set procedures.Taking payment of new member applications or existing member renewals over the phone, complying with Data Protection and PCI DSS legislation.Performing outbound campaigns to aid member retention, including Late Payer and Welcome member communications.Actively promote IET products and services in an appropriate manner to relevant members and prospective applicants.Ensure all member contact services levels are maintained.To identify and provide feedback and suggestions on market intelligence to Line Manager, as well as Member Experience, Retention and Partnership and Development TeamTo represent IET Membership at events as required.Liaise with Partnership Scheme Manager to ensure smooth administration of new and existing members onto Third Party Schemes.Support Engagement opportunities as identified by the Member Experience and Retention Teams. A little more about what we’re looking for Educated to A level or an equivalent level of competence.Confident in dealing with people at all levels internally and externally.Excellent team-working, interpersonal and coordinating skills.Excellent communication skills - written, oral and presentational.Ability to time manage and prioritize.Experience in processing payment details.Very strong focus on excellent customer service in particular an appreciation of the fact that every member is an individual.Experienced in dealing with a diverse range of people and able to manage interpersonal relationships.Ability to pay attention to individual detail.Proficient in Microsoft Word, Excel, Databases, PowerPoint, and Outlook.Desirable to have worked with members previously. What if you could be you? The IET is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. To find out more, head over to our 'Work for the IET’ site.

Customer Service Executive Salary: £26,000-30,000 with commission Mainly remote (Birmingham) BCR/OO/11070 Bell Cornwall Recruitment are hiring for a Customer Service Executive. Our client is a forward-thinking software service company in the education sector. They are searching for a professional individual with a proactive attitude and excellent customer service skills to join their growing team. This role is mainly remote with two days in the office every six weeks. Key Responsibilities include: Client management: To onboard new clients and to retain existing clients through contract renewalsLiaising between clients and the internal team to ensure feedback is received and help to improve serviceUsing the internal CRM System to import data and record client files The ideal candidate: Excellent communication and customer service skills to build relationship with clients and the internal teamTech savvy with experience in SAAS productsWillingness to learn and ability to adapt to new challengesA proactive attitude and passion to helping others in education Full training will be provided to the successful candidate. If this sounds like your next successful role as a Customer Service Executive, please apply now! Interested? Please click the 'APPLY' button now! BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful. BELL CORNWALL RECRUITMENT We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life. Love Work Be Happy Follow BCR on Twitter @LoveWorkBeHappy to view all of the latest jobs. (For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups) PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales

Job Description Location: Trafford Park Salary : £23,796 Consultants : Cassidy Pinder & Ben Harrison Currently working with a fantastic Client based in Trafford Park. Our client is a specialist freight logistics company. They currently have an exciting opportunity for an enthusiastic Customer Service Executive to join their team. Working hours are Monday - Friday 8:30am - 5pm What you can expect: Transport linksOnsite free parkingCareer progressionFun and friendly work environment Responsibilities: As Customer Service Execuitve, you will ensure timely and accurate movement off freight and information while providing excellent customer service to both internal and external customers within the Road Freight Department. Ensure information on invoices is correctWeekly completion of KPI reportsHandling customer calls and queriesTrack and Trace of inbound shipmentsEnsure excellent customer service to maintain customer satisfaction and retain customersMaintain good relationships with internal stakeholdersMaintenance of customer recordsHandle all complaints and escalated cases until customer is satisfied Profile: The Ideal candidate will have - Exceptional organizational skill and commercial awarenessFlexibility and adaptabilityAn excellent proficiency in Customer ServiceProven experience in the use of Logistics & Transport Management systemsProficiency in Excel and WordA basic understanding of Road Freight Logistics If you are interested in the position, please send your CV over to us or contact the office for more information.