Average Services Executive salary in Reading

Senior Customer Service Executive Location: Wokingham,Berkshire Salary: £25k - £29k + Excellent Benefits The Client: Our client is a well-established aerospace parts and components manufacturer, offering a range of additional services such as repair and haulage. The Role: As a Senior Customer Service Executive, you will efficiently handle email inquiries, ensuring prompt and effective resolutions for customers, including direct responsibility for key client accounts. Responsibilities: Maintain regular liaison with workshop logistics and various departments to keep customers informed.Timely generation and processing of quotes according to departmental targets.Prepare and conduct regular status reports and communication for top clients, adapting the frequency as per agreements.Serve as a crucial point of contact for customer queries across multiple channels, striving to exceed expectations.Collaborating with the supply chain team for necessary parts.Coordinate departmental email management, quote generation, and task distribution, especially in team leader's absence.Oversee critical customer accounts, ensuring exceptional service levels are maintained.Serve as the primary contact for colleagues when the CSM and TL are unavailable.Conduct a minimum number of customer visits annually.Provide mentorship and support to newer team members, promoting knowledge sharing and collaborative growth. Requirements: Previously worked as a Customer Service Executive or in a similar role.Possess 1-2 years of experience in a similar customer service role.Capable of overseeing AOGs from start to finish.Ability to report customer progress and pinpoint pain areas for resolution.Computer skills including Microsoft Office.Exceptional attention to detail and numerical accuracy.Strong communication and numeracy skillsDemonstrated ability to prioritise tasks and manage one's workload effectively.Self-driven with a keenness to acquire new skills and work independently. Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003. Keywords: Customer Service Advisor, Customer Service Executive, Customer Service, Operations, Administrator, Customer Service Adviser, Business Administrator, Customer Service, Operations Executive

Office Angels are currently recruiting for a Customer Service Executive in Wokingham. Working days: Monday - Friday Duration: 3 Months Minimum Hours: Full time Pay rate: £13ph Duties include but are not limited to: Providing excellent customer service via phone and email, addressing inquiries, resolving issues, and ensuring customer satisfactionManaging customer accounts, processing orders, and tracking shipments to ensure timely deliveryProviding QuotationsCollaborating with other team members to provide a seamless customer experienceMaintaining accurate customer records and updating the internal database The ideal candidate will have/be: Previous experience in a customer service roleExcellent communication and interpersonal skillsStrong attention to detail and problem-solving abilitiesProficiency in Microsoft Office suiteA positive and enthusiastic attitude Whilst working via Office Angels you'll receive: Weekly pay!28 days holiday + Bank HolidaysBOOST benefits portal with shopping discounts and utilities/restaurant/cinema vouchers! If you are interested in this position, please send your CV to or alternatively please apply online. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Are you looking to start a career in Customer Services? Are you confident and customer focused?No experience is necessary, as our training programme is aimed at providing you with the skills and knowledge you need.The main role of Trainee Customer Service Executives is to learn our customer services and administration processes, and to provide an excellent level of customer service to all clients, at all times (plus much more). Your working hours will be 40 hours per week covering shifts between 9:00am - 7:00pm plus every other Saturday 9am - 2pm.This role comes with a basic salary from £18,000 and an achievable bonus structure giving on target earnings of £27,500 to £30,000.