Service Coordinator / PA
Job Title: Service Coordinator / PA Location: Binley, Coventry Salary: £25,000 - £28,000 per annum, depending on experience Job Type: Permanent, Full Time Working Hours: 39 hours per week (with some flexibility) Wickman Coventry Ltd is global supplier and manufacturer of Multispindle Lathes, designed to produce medium and large volumes of precise, high-quality components from our Coventry factory. Our sales and service network extends to all parts of the world, with offices based in the UK, Brazil, USA, China & India. This is an excellent opportunity to join a well established company now in its 100th year, with a diverse range of work on offer to an enthusiastic individual. About the Role: Aftercare and service are fundamental aspects of the Wickman approach, demonstrated through continually providing spares and support for our machines. We are looking for a focused individual who is committed to providing outstanding service to meet our customer needs and thrive in a busy, dynamic, fast paced environment. If you are customer driven and passionate about servicing and supporting customers, then this could certainly be the ideal role for you. Responsibilities Coordinate and schedule all service/warranty/installation activitiesManage service schedule, arrange jobs and react to breakdowns in a timely manner to provide efficient service delivery, including delivering technical assistance to customers via phone/emailTroubleshooting and engagement with group companies to support customers with our productsReview machine reports and generate quotes from machine inspection surveys or from email/telephone correspondence receivedWork with purchasing department to source shortages and monitor spare parts stock levels to coordinate replenishment, and raise purchase orders when necessaryLiaise with suppliers and our internal progress chaser for updates on outstanding parts to manage customer expectations and movement within the service schedule/calendarArrange the picking and packing of parts and tools with warehouse along with the shipment with couriers/transport companies - including the return upon completion of a jobPrepare export and import documentation to travel with goods to satisfy customs requirementsArrange all travel aspects as necessary associated with each job i.e. flights, hotel, airport parking, car hire, trains etc. including country specific requirements - e.g. ESTAs, permits/visas to comply with Schengen rules etc.Prepare and submit applicable paperwork to customers prior to engineers' arrival to siteRenewal of service contractsAnalysis and submission of engineer's timesheets and expense claimsRaising invoices upon completion of workMonthly analysis of visits with Accounts departmentAd-hoc PA duties supporting the 2 Directors with a variety of tasksSupporting Accounts department with renewal of business contracts e.g. Insurance, ICT, mobile phonesGeneral office duties/occasional reception duties including answering main telephone and welcoming visitors/suppliers About you: Knowledge, Skills & Experience: Hardworking, honest, punctual and reliablePositive helpful attitude and demonstrate a willingness to learnEssential to have a background in customer service, particularly an understanding/experience of the service coordinator role with the ability to multitask and work under pressureA team player, but predominately able to work independently using own initiativeGood organisational skills with the ability to confidently communicate effectively both verbally and in writingBe able to work towards deadlines, targets and prioritise workload effectivelyKeen attention to detailMust have competent MS office skillsMicrosoft Navision understanding would be advantageous but not essential - training will be given Benefits: Competitive rate of pay32 days holiday (inc statutory holidays)Contributory pension schemeLife insurance coverCycle to work scheme Additional Information: Applicants are encouraged to submit their CV's by email at the earliest possible opportunity to guarantee consideration. Please be available for interview at short notice. Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Service Planner, Operations and Scheduling Coordinator, Field Service Coordinator, Machinery Service Coordinator, Bookings Coordinator Office Support, Customer Support, Service Support Administrator may also be considered for the role.
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