Average Service Coordinator salary in the UK

Customer Service Coordinator - Nespresso Location: Hatfield, Hertfordshire, AL9 5JNSalary: £24,500 - £26,000 per annum, DOEContract: Full time, PermanentHours: Monday - Friday, 9am - 5pm We are Mulmar, we are growing and we want you! With more than 30 years’ experience and over 130 employees throughout the UK and Ireland, Mulmar is a leader in the supply and maintenance of some of the world’s finest espresso coffee machines in offices, high street coffee shops, restaurants, airports, hotels and food retailers. We are now recruiting for a Customer Service champion to co-ordinate planned maintenance engineering services for customers across the UK. In addition to this as our Customer Service Coordinator you will be responsible for: Log service requests and schedule calls.Book in PPM appointments and arrange service visits for engineers.Liaise with Nespresso service desk colleagues, field engineers and Nespresso/Lyreco service departments.Maintain service records and generate reports.Escalate emerging major issues to the Team leader.Provide support to other service support teams as required. In order to be successful in this role you should have: Experience in a customer services environment working to and keeping tight timescales.Computer skills, with experience in the use of Microsoft Office.Experience of customer service support in maintenance, logistics or courier services is a definite advantage but this is not essential.Experience of using customer databases would be great. You should possess the following personal competencies: Customer service skills: Work with customers to assess their needs, provide information, resolve problems with an ability to resolve conflicts or disagreements in a constructive manner.Communication skills: Be able to express information to customers clearly and concisely, listens to others, understands non-verbal cues and responds appropriately.Attention to detail: Is thorough when performing work and conscientious about detail.Flexibility: Open to change; adapt behaviour or work methods in response to changing conditions, equipment and customer requirements.Interpersonal skills: Shows understanding, friendliness, courtesy and politeness to others; able to develop and maintain effective relationships with others.Resilience: Able to manage pressure and prioritise workload. If you feel you have the necessary skills and experience to be successful in either of these roles, click on "APPLY" today, forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please.

Job Title: Service Coordinator Location: Scarborough Salary: Competitive. Job type: Full Time - Permanent. We want all our colleagues to grow and build careers with Dale. We invest in our people for the future. Many of our team members have been with us for over 30 years and some of our management team began their careers as apprentices. As we have grown so too have they and that knowledge is passed down as our team develops and evolves. No two days are the same and variety is a key part of life for our team at Dale. There's always an opportunity to learn new skills and progress your career. We want to be a great place to work that is diverse and inclusive which is why we focus on supporting people and their development. Why you're our kind of person: We're not looking for people who sit down and say, 'that'll do', we're driven by doing the right thing for our customers. We operate in an agile fast paced environment, and we are always looking forward, improving, never settling and wanting to be the difference for our customers. It's an exciting time to join the energy industry as we seek to reduce our reliance on fossil fuels and our ambitions present a tremendous opportunity. We work hard to deliver, and there's a lot to do, but the ability to make an impact in our business is significant. So, if that resonates with you and you want to love our customers as we do then come join a team of like-minded people. What good looks like: Seamless: You'll provide high quality solutions to our customersSpecialist: You'll be skilled in your area, be an expert in a number of Dale processes and becommercially smart.Collaborative: You'll advise your colleagues and input into other work, and also be able to work independently to get the job done. What you'll do: Identify planned, remedial and reactive works, efficiently coordinate available engineers, specialist tools and materials to the site following customers access requirements.Control invoicing, forecasts and work closely with the contract manager to deliver contractual requirements and any customer escalations.Provide primary point of contact to customers.Forecasting and contract scheduling of all planned and reactive service-related issues.Control of documentation to support the delivery of the contract visits such as Engineer permits, authorisations, inductions and RAMS etc.Review and closure of all customer queries, including billing and Purchase Order amendments or up liftsEnsure that key personnel are kept informed of customer requirements and any significant issues.Raise and co-ordinate warranty claims and contract repairs in line with customer expectations.Work efficiently and effectively with the Project Managers and other areas or departments to fulfil overall company objectives.Liaise with other coordinators and Service Support to maximise efficiencies and ensure customers'requirements are met.To contribute to the achievement of department and business KPI objectives. What's important to us: You will thrive in a fast-paced environment, as part of a team. You should be organised with strong attention to detail, possess excellent communication skills and the ability to multi-task and use own initiative where necessary. Previous experience in planning/scheduling and customer service is essential. Additional Information: Teamwork is where it starts; As a solutions business, teamwork is our bedrock. From our design and project management teams to the engineering team and customer service, all our teams work together to not only deliver the best customer experience possible but to support their colleagues both day-to-day and with their long-term career aspirations. Our values: Do the right thing.Be the difference.Love our customers.Never settle.Look forward. Please click on the APPLY button to send your CV for this role. Candidates with the relevant experience or job titles of:,Planner, Maintenance Planner, Operations Planner, Company Planner, Operations and Scheduling Coordinator, Scheduling Coordinator, Field Service Coordinator, Office Support, Customer Support, Technical Service Coordinator, Service Support Administrator, , Customer Services Executive, Customer Service Representative, Client Service, Customer Services, Customer Assistant, Customer Service Consultant, Customer Service Administrator, Customer Support, Business Support will also be considered for this role.

Service Coordinator£35,000 - £37,000 + Training + Progression + Company Benefits + BonusesIdeally located in Manchester (Trafford, Warrington, Rochdale, Glossop, Macclesfield)Are you a Service Coordinator with Plant background with experience in Production Planning and are looking to move into an office-based role within a market leading company that offers great industry training and plenty of opportunities to progress within their company?On offer is a fantastic chance for someone looking to come off the tools and work for a well-established company, that will invest in your personal development through plenty of on-the-job training on their vast product range and internal processes.This company is looking to grow their team due to their recent success and are looking to expand their dedicated service team at their site in Manchester.In this role you will be managing the email inbox and responding to client enquiries and then coordinating with the administrative and engineering teams to help plan preventative and reactive maintenance for client sites across the UK and Ireland. The role would suit someone from a Plant background with experience in Production Planning and is now looking come off the tools and step into an office-based role.The Role: Plan and coordinate preventative and reactive maintenance for plant machinery£35,000 - £37,000 + Specialist Training + Progression + BenefitsOffice-based The Person: Plant backgroundExperience with production planningLooking to come off the tools Production, Planning, Coordinator, Service, Engineers, Technical, Maintenance, Plant, Machinery, Food, Chemical, FMCG, Nuclear, Manufacturing, HNC, HND, Armed Forces, Customer, Preventative, Reactive, Electrical, Mechanical, Training, Progression, Benefits, Bonuses, Manchester, Trafford, Warrington, Rochdale, Glossop, Macclesfield, UKReference Number: BBBH234343To apply for this role or to be considered for further roles, please click "Apply Now" or contact Josh Cooper at Rise Technical Recruitment.Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.