Average Service Coordinator salary in the UK

Job Title: Service Coordinator / PA Location: Binley, Coventry Salary: £25,000 - £28,000 per annum, depending on experience Job Type: Permanent, Full Time Working Hours: 39 hours per week (with some flexibility) Wickman Coventry Ltd is global supplier and manufacturer of Multispindle Lathes, designed to produce medium and large volumes of precise, high-quality components from our Coventry factory. Our sales and service network extends to all parts of the world, with offices based in the UK, Brazil, USA, China & India. This is an excellent opportunity to join a well established company now in its 100th year, with a diverse range of work on offer to an enthusiastic individual. About the Role: Aftercare and service are fundamental aspects of the Wickman approach, demonstrated through continually providing spares and support for our machines. We are looking for a focused individual who is committed to providing outstanding service to meet our customer needs and thrive in a busy, dynamic, fast paced environment. If you are customer driven and passionate about servicing and supporting customers, then this could certainly be the ideal role for you. Responsibilities Coordinate and schedule all service/warranty/installation activitiesManage service schedule, arrange jobs and react to breakdowns in a timely manner to provide efficient service delivery, including delivering technical assistance to customers via phone/emailTroubleshooting and engagement with group companies to support customers with our productsReview machine reports and generate quotes from machine inspection surveys or from email/telephone correspondence receivedWork with purchasing department to source shortages and monitor spare parts stock levels to coordinate replenishment, and raise purchase orders when necessaryLiaise with suppliers and our internal progress chaser for updates on outstanding parts to manage customer expectations and movement within the service schedule/calendarArrange the picking and packing of parts and tools with warehouse along with the shipment with couriers/transport companies - including the return upon completion of a jobPrepare export and import documentation to travel with goods to satisfy customs requirementsArrange all travel aspects as necessary associated with each job i.e. flights, hotel, airport parking, car hire, trains etc. including country specific requirements - e.g. ESTAs, permits/visas to comply with Schengen rules etc.Prepare and submit applicable paperwork to customers prior to engineers' arrival to siteRenewal of service contractsAnalysis and submission of engineer's timesheets and expense claimsRaising invoices upon completion of workMonthly analysis of visits with Accounts departmentAd-hoc PA duties supporting the 2 Directors with a variety of tasksSupporting Accounts department with renewal of business contracts e.g. Insurance, ICT, mobile phonesGeneral office duties/occasional reception duties including answering main telephone and welcoming visitors/suppliers About you: Knowledge, Skills & Experience: Hardworking, honest, punctual and reliablePositive helpful attitude and demonstrate a willingness to learnEssential to have a background in customer service, particularly an understanding/experience of the service coordinator role with the ability to multitask and work under pressureA team player, but predominately able to work independently using own initiativeGood organisational skills with the ability to confidently communicate effectively both verbally and in writingBe able to work towards deadlines, targets and prioritise workload effectivelyKeen attention to detailMust have competent MS office skillsMicrosoft Navision understanding would be advantageous but not essential - training will be given Benefits: Competitive rate of pay32 days holiday (inc statutory holidays)Contributory pension schemeLife insurance coverCycle to work scheme Additional Information: Applicants are encouraged to submit their CV's by email at the earliest possible opportunity to guarantee consideration. Please be available for interview at short notice. Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Service Planner, Operations and Scheduling Coordinator, Field Service Coordinator, Machinery Service Coordinator, Bookings Coordinator Office Support, Customer Support, Service Support Administrator may also be considered for the role.

Service Co-Ordinator Didcot £26,000 per annum Our client based in Didcot are looking for a Service Co-Ordinator to join their team!Service Co-Ordinator Roles and Responsibilities:Manage and maintain the work diary for service engineers, including scheduling appointments, booking travel and accommodation, and ensuring all necessary equipment is preparedRespond promptly and professionally to customer enquiries via phone and email, providing accurate information and guidancePrepare and issue quotes for service contracts, additional work, and any ad-hoc requestsLiaise with suppliers and sub-contractors to obtain quotes, place orders, and coordinate work schedules to ensure timely completion of tasksMonitor ongoing service jobs and follow up with customers to ensure satisfaction and resolution of any issuesTroubleshoot customer problems and recommend the most appropriate solutions to meet their needsMaintain accurate records of customer interactions, work orders, and service reportsSupport continuous improvement initiatives within the service team, identifying areas for process enhancementService Co-Ordinator Ideal Candidate:Strong organisational and time management skills, with the ability to manage multiple priorities effectivelyExcellent communication skills, both written and verbal, with a professional phone mannerCustomer-focused, with a proactive approach to problem-solving and delivering solutionsExperience in coordinating service teams, handling enquiries, and managing schedules is highly desirableConfident in liaising with suppliers, sub-contractors, and clientsCompetent with Microsoft Office suite and other service management softwareDetail-oriented, with strong record-keeping and administrative skillsA positive, flexible, and collaborative approach to work, thriving in a fast-paced environmentService Co-Ordinator Working Hours:Monday – Thursday, 07:30 – 16:30 Friday, 07:30 – 12:30Jackie Kerr Recruitment is an independent agency that has been established for 28 years.We strive to provide the ultimate consultancy service to all our candidates. Whether you are looking for permanent or temporary work we pride ourselves in understanding our candidates' requirements to ensure that we place you in your ideal role.We have recently heavily invested in new Recruitment Software that provides an online portal. Simply visit jackiekerrrecruitment. com to enter your details and you will receive job alerts, hot off the press.The portal enables you to update your information and CV at any time, so we always have your latest employment details on record.So please visit our website and let us help you to find your dream job!Please note: At Jackie Kerr Recruitment we receive a huge number of applications for each job that is posted. If you do not hear from us within 2 weeks of your original application, please go to our website jackiekerrrecruitment. com to apply for other jobs that may be suitable to you.

Role: Customer Service CoordinatorLocation: Shirley Solihull B90 based at Blythe Valley Business Park 4 days a week and home working 1 day a weekSalary: To be discussedBenefits: Annual bonus up to 10% salary, enhanced Aviva pension scheme, Aviva private medical for employee and immediate family, electric car scheme, cycle to work scheme and free parkingWe are working on behalf of a leading technology organisation, who are seeking to recruit a Customer Service Operations Coordinator to join their Customer Access team based in Solihull.As a Customer Operations Coordinator, you will work as part of a close knit team of 4 to provide proactive and reactive support to ensure safe, compliant and efficient access details to over 3,000 sites across the UK, Ireland and the Netherlands, while delivering a high standard of service to customers and supply chain partners by coordinating operations. Most of the customer coordination will involve using an internal automated system, with adhoc need to respond to queries received to a shared inbox, live chat and urgent incoming phone calls.This role is office based 4 days a week, with 1 day working from home. It’s a full time position working Monday to Friday 8.30am until 5pm.Role and Responsibilities:As a Customer Service Coordinator, you will be responsible for coordinating and managing customer and supply chain access to sites, acting as a key contact between internal teams, customers, contractors and landlordsResponsible for managing the end-to-end site access process for both reactive and planned worksAct as first point of contact for customers, engineers and contractors by email, phone and live chat to resolve issues where possible and escalating if requiredClosely review and approve Risk Assessments and Method Statements (RAMS)Promptly report health, safety and maintenance issues identified on site through the appropriate reporting channelsLiaise with supply chain partners, arrange supervision where required and ensure all access instructions and documentation is issued on the system prior to site attendanceResolve monthly invoice queries such as raising purchase orders and cross checking cost dataProduce accurate weekly and monthly reporting for internal and external reviewCreate and manage internal system user access requests and queriesUpdate internal database with access information, site access codes and images of completed worksEnsure installations are accurately captured and recorded within asset tracking systemsDeal with 3rd party systems and portalsRequest creation of new sites where required and upload site photographs and access videos following site visitsMonitor, track and report KPI failures such as date changes and missing meter readingsGeneral administrative and customer focused tasks as required by the Access teamSkills and Experience Required:Proven experience in a similar Operations, Administrator or Customer Service Administrator role essentialExcellent verbal and written communication skillsStrong organisational and problem solving skillsCustomer-focused approach with the ability to deliver high standards of serviceFlexible and adaptable mindset in a fast-paced operational environmentAbility to work as part of a team and confidently with external suppliers, customers and stakeholdersProactive and solution focusedExperience within telecommunications, utilities or infrastructure environments desirableSalary and Benefits:Salary to be discussedAnnual bonus up to 10% salaryEnhanced Aviva pension schemeAviva private medical for employee and immediate familyElectric car schemeCycle to work schemeFree parkingIf you have the relevant skills and experience and are seeking a fast paced Customer Service Operations Coordinator role within a leading organisation, please apply today.