Analyst
About Crowe Crowe is a leading national audit, tax, advisory and risk firm with global reach and local expertise. We are an independent member of Crowe Global, one of the top 10 accounting networks in the world. We pride ourselves on looking after our people, whether you’re working in corporate tax, statutory audit or you’re a technology or finance specialist - at Crowe we invest in our people to help them be the best they can be. We understand that it is often the culture and values of a firm that are most important when looking for a new workplace, that’s why at Crowe our people-focused culture means we value new ideas and innovation, and welcome people who are committed to making a difference by delivering excellent services to our people, clients and communities. The Role and Working Hours This is a National role, reporting into the firm’s Senior Manager for Technology Support. The individual will form part of a team of eleven people supporting 1600+ users Nationwide, ensuring that the business operations run smoothly and escalated Client queries are handled efficiently and effectively. The role is London based and will entail some travel to the firm’s regional sites for helpdesk, administration and project work. The standard hours for the business are 9.30-17.30, the Helpdesk teams working hours are 08.00 -18.00 to ensure we provide cover for those people that start earlier and finish later ; we have a shift rota in place where you will work alternate weeks of two shifts - 08.00-16.00 and 10.00-18.00. For the first three months of your probation period you will expected to work Mon-Fri in the London office. Once you have authorisation from your Line Manager to work from home hopefully after the three month probation meeting, you will be able to WFH on a rotational basis - the current pattern is three days in the office one week, two days the next week - as an example Wednesday-Fri, Mon-Tues week 2, then the next five days will be WFH. In addition, there will be a requirement for weekend work and or overtime. There is also a schedule of weekend support cover on a rotational basis (Saturday & Sunday between the hours of 9am-6pm). Technical Environment 100MB - 1GB Fibre WAN network4G, Mobile and Cisco VPN remote workingBlackberry Work/Microsoft IntuneM-Files Document ManagementMicrosoft 365Microsoft Exchange OnlineMicrosoft Teams telephony, messaging, conferencingMimecastSharePoint 2013 Intranet (CROCUS)Wide range of proprietary accountancy industry applications (all SQL DB’s): CCH, Alphatax, Caseware, PDM, Sage, Xero, Quickbooks etc. Windows 10/11 EnterpriseWindows 2016/2019 server and Cisco/HP networking environment Responsibilities: Key responsibilities include, but are not limited to: Communicate with stakeholders to understand their requirementsAdvising clients on possible solutionsDiagnosing the source of users’ IT problemsDiscuss with clients the nature of the problems they are encounteringEscalating complex problems and making users aware of the impactInstalling and configuring computer hardware and softwareInvolvement in handing out or collecting IT equipmentInvolvement in National Technology projectsKeep up to date with technology trendsLogging and processing support callsPlanning and undertaking scheduled maintenance upgrades or software deploymentsSetting up accounts for New starters and ensuring they can log in and use their laptopRemoving users from all systems Technical skills, experience & knowledge: Proven experience as an IT Analyst or similar roleIn-depth knowledge of hardware and softwareUp-to-date knowledge of IT and software trendsStrong customer service ethosExcellent communication skillsThe ability to quickly establish good working relationships with clientsThe ability to work to deadlines and under pressureProblem solving attitudeAnalytical mindset Required Skills & Qualifications: Articulate and excellent telephone mannerEngaging personalityExperience with mobile technology (MDM/Blackberry Work/Microsoft Intune and iPhone/Android handsets)Friendly and politeHelpdesk ExperienceLateral thinkerMultitaskerStrong communication skills both written and oralStrong knowledge of Microsoft teams and Microsoft 365Strong working knowledge of Windows 10/11Team player Ideal requirements: Degree educatedKnowledge of MS SQLMicrosoft 365Microsoft TeamsVideo conferencing Why choose Crowe? Crowe is where talented people can realise their potential, are successful and enjoy what they do by making a positive difference to our clients, communities and each other. Our vision is to be recognised as essential to the future success of our clients by helping them to answer tomorrow’s questions, and make smart decisions that have lasting value through the highest quality audit, tax, advisory and risk services. We offer you an opportunity to continue your career and work for a firm that offers stability and knowledge. In addition you can work alongside experienced professionals who put the client at the heart of everything they do. At Crowe, you will find the expertise, the resources and, above all, the commitment to help you build a satisfying and rewarding career. In return we can offer you continued career development, highly competitive salaries and flexible benefits. Plus an opportunity to work for a firm that truly values its people. Crowe is committed to equal opportunity and diversity in recruitment and employment. We value the differences that a diverse workforce brings to our organisation and believe that diversity and inclusivity are key drivers of effectiveness and in providing our clients with a quality service. Entry and progression within the firm is determined solely by the application of objective criteria, personal performance and merit. We want to create the best environment for our people to thrive. We recognise the importance of offering a flexible approach to our working environment and we would be happy to discuss this with you further.
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