Average Helpdesk Engineer salary in Rochester, Kent

1st Line Support Helpdesk Analyst Maidstone £23k - £28k DOE Hours: 8am - 4.30pm Mon - Fri Are you looking to advance your career in IT? Maybe you have some 1st line Support experience and are looking to progress your career with a leading MSP? Are you seeking progression to a 2nd line role, with long-term goals set towards 3rd line, all while being supported by a forward-thinking company? Looking for a company to invest in your Training? As part of the dedicated Services Desk, the 1st Line Support Helpdesk Analyst will work closely with the team supporting and helping clients succeed through technology. As first line support, you will be the first point of contact, providing exceptional telephone and remote support and if necessary an onsite response. Due to the fast pace of a 1st line team, we require 1st line engineers to work from the office 5 days a week. Duties Provide Remote/Onsite 1st Line support to clients relating to their *core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 10), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active DirectoryFirst point of contact for support callsInstallation work of *core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active DirectoryAchieve both personal and team Golden KPIs targets such as customer satisfactionWorking in order of SLA and priority of ticketsSystem documentation Requirements Great customer service skillsPositive and passionate about technologyGood problem solving skills1st Line level Experience with most of our *core technologies: Microsoft 365, SharePoint, MS Desktop (Windows 10), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory Our client values diversity and operates a fair recruitment process free of discrimination. Due to the nature of this role, candidates will be expected to pass security clearance.

1st Line Support Helpdesk Analyst (Late Shift) Maidstone £23k - £28k DOE Hours: 14.30pm - 11pm Are you looking to advance your career in IT? Maybe you have some 1st line Support experience and are looking to progress your career with a leading MSP? Are you seeking progression to a 2nd line role, with long-term goals set towards 3rd line, all while being supported by a forward-thinking company? Looking for a company to invest in your Training? As part of the dedicated Services Desk, the 1st Line Support Helpdesk Analyst will work closely with the team supporting and helping clients succeed through technology. As first line support, you will be the first point of contact, providing exceptional telephone and remote support and if necessary an onsite response. Due to the fast pace of a 1st line team, we require 1st line engineers to work from the office 5 days a week. Duties Provide Remote/Onsite 1st Line support to clients relating to their *core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 10), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active DirectoryFirst point of contact for support callsInstallation work of *core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active DirectoryAchieve both personal and team Golden KPIs targets such as customer satisfactionWorking in order of SLA and priority of ticketsSystem documentation Requirements Great customer service skillsPositive and passionate about technologyGood problem solving skills1st Line level Experience with most of our *core technologies: Microsoft 365, SharePoint, MS Desktop (Windows 10), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory Our client values diversity and operates a fair recruitment process free of discrimination. Due to the nature of this role, candidates will be expected to pass security clearance.

Principal Engineer Aylesford, Kent £45k - £55k Are you an experienced engineer looking to take the next step in your career? Do you have a knack for maintaining and improving cloud infrastructure? Are you eager to join a close-knit team that values collaboration and innovation? Our client is looking for a Principal Engineer to join as a key asset to their Business Systems department. Your main role will be providing day to day maintenance of the cloud infrastructure, to recommend improvement projects and support its implementation. The team itself is small and close-knit, with a diverse group of people. They are responsible for providing 1st, 2nd and 3rd line support for network and IT services, implementing IT projects and data engineering service. Key Responsibilities: To conceptualise, design and deliver solutions as per defined scope and standardsReview the architecture and design deliverables and support as a SMEKeep up to date with all the latest technologies to keep the network and infrastructure is currentTrain and develop the team to ensure efficient delivery and mitigate risksBe a decision maker, making recommendations and highlighting problems and solutionsManage the helpdesk service level agreementpresent public and hybrid cloud-based architectural design concepts and solutions Essential Skills and Qualifications: Microsoft AZ 900 Azure fundamentalsKnowledge of cloud technologies and systemsAt least 1-2 years’ experience implementing Cloud based networksExperience administering, managing and troubleshooting SharePoint, Teams, OneDriveVM configuration and deploymentAzure filesManaging organisation file storage Desirable skills: Familiarity with Microsoft Azure CloudImplementation experience of ITILIntune laptop deploymentPhysical network managementLine management experience The ideal candidate… Team PlayerAbility to work independentlyWillingness to learnWell presentedExcellent communication skillsGood telephone mannerGood customer service Note: This job role requires a completed DBS check before starting