Average Helpdesk Engineer salary in London

A leading building services company currently have an opening for a Helpdesk Administrator. This role includes dealing with reactive and planned maintenance requests, scheduling engineers and ensuring exceptional customer service to clients. £25,000 P/AOffice-based | London Waterloo 37.5 hour week Responsibilities Provide reactive and planned maintenance service to our clients Provide administrative support across a range of admin and client facing tasksRaise and issue reactive calls received via email and telephone Issue works to engineers Chase for works updates and update clients accordingUpdate systems with relevant notes and job status updateProduce reports as and when requiredContractor invoice processing Required Skills / Competencies: Excellent attention to detail and ability to multi-task and manage time appropriatelyGood organisational and communication skills both written and verbalExcellent I.T skills, competent with MS Office including Word, Excel and Outlook

I have an exciting and interesting Facilities Helpdesk Co-ordinator role based in Central London within a prestigious organisation, working in a supportive and professional yet fun team. This is a temporary position, initially for 2 months plus, with the working hours set in 2 shifts: 7:00AM to 16:00 or 10:00 to 19:00. The successful candidate will be working in modern, plush offices which are less than 2 minutes’ walk to public transport. The ideal candidate will be available for an immediate interview and start and have a background within Facilities and Helpdesk Co-ordination / Administration within Property Management, Real Estate or Tenant Services. This is a full time, office-based role that may be extended beyond the initial 2-month requirement. Duties within the role will require the successful candidate to: Manage and maintain the helpdesk services standards and operations by responding to helpdesk requests from various sites, both high-end residential and commercial property portfolios.Acknowledge and action all helpdesk job requests received by email / telephone call (general repairs, engineer call outs etc) into relevant FM calendars/schedules to ensure timely delivery of requests.Direct any requests to the Group Despatch team via the designated directories/ distribution List.Work closely within other facility service lines when required.Raise tickets in the in-house ticketing system for reporting issues.Carry out any reasonable management requests and providing administrative support.Ensure health and safety compliance with policies, systems, and procedures are in place as well as ensuring information security compliance is being maintained. The successful candidate will ideally possess: Previous experience in a Corporate Service Facilities Helpdesk role as a background minimum.Knowledge of the MS Office suite.Excellent communication skills with a keen eye for attention to detail.Enthusiasm with a 'cando’ attitude.The ability to remain calm under pressure.Customer-focus skills, with the ability to understand the needs of the client and peers.Self-motivational skills and able to think 'outside of the box’ in order to deliver a 'best in class’ service.A positive approach to learning in role and identifying own training needs and desires.The ability to work on own their initiative within a team environment.The ability to deal with complaints whilst maintaining a professional outlook and positive attitudeExceptional organisational skills.The ability to work flexibly in accordance with business needs and within the wider team.Commitment to getting the job done without compromising service levels and professionalism. My client is offering an immediate interview and start.

I have an exciting and interesting Facilities Helpdesk Co-ordinator role based in Central London within a prestigious organisation, working in a supportive and professional yet fun team. This is a temporary position, initially for 2 months plus, with the working hours set in 2 shifts: 7:00AM to 16:00 or 10:00 to 19:00. The successful candidate will be working in modern, plush offices which are less than 2 minutes’ walk to public transport. The ideal candidate will be available for an immediate interview and start and have a background within Facilities and Helpdesk Co-ordination / Administration within Property Management, Real Estate or Tenant Services. This is a full time, office-based role that may be extended beyond the initial 2-month requirement. Duties within the role will require the successful candidate to: Manage and maintain the helpdesk services standards and operations by responding to helpdesk requests from various sites, both high-end residential and commercial property portfolios.Acknowledge and action all helpdesk job requests received by email / telephone call (general repairs, engineer call outs etc) into relevant FM calendars/schedules to ensure timely delivery of requests.Direct any requests to the Group Despatch team via the designated directories/ distribution List.Work closely within other facility service lines when required.Raise tickets in the in-house ticketing system for reporting issues.Carry out any reasonable management requests and providing administrative support.Ensure health and safety compliance with policies, systems, and procedures are in place as well as ensuring information security compliance is being maintained. The successful candidate will ideally possess: Previous experience in a Corporate Service Facilities Helpdesk role as a background minimum.Knowledge of the MS Office suite.Excellent communication skills with a keen eye for attention to detail.Enthusiasm with a 'cando’ attitude.The ability to remain calm under pressure.Customer-focus skills, with the ability to understand the needs of the client and peers.Self-motivational skills and able to think 'outside of the box’ in order to deliver a 'best in class’ service.A positive approach to learning in role and identifying own training needs and desires.The ability to work on own their initiative within a team environment.The ability to deal with complaints whilst maintaining a professional outlook and positive attitudeExceptional organisational skills.The ability to work flexibly in accordance with business needs and within the wider team.Commitment to getting the job done without compromising service levels and professionalism. My client is offering an immediate interview and start.