Average Helpdesk Engineer salary in Bristol

Quinton Davies are pleased to announce that we have an amazing opportunity for an ITSupport Technician to join a FTSE AIM UK 100 company as they continue to hit their impressive growth targets - here are the details of the job vacancy: Job title: Helpdesk TechnicianSalary: £25,000 - £30,000Location: Bristol This role can offer you: 10% annual bonus 25 days holiday (plus bank holidays), that increases with years of serviceContributory pension scheme Life assurance Employee Assistance ProgrammeCycle to work scheme Free parking Here are a few examples of what your daily tasks would include: Manage the helpdesk ticket flow and prioritise them based on the current business requirements.Provide 2nd line support to internal staff assisting them with hardware and software problems via phone, email, helpdesk tickets or IM.Install software, diagnose problems and maintain hardware using Microsoft and Apple technologies.Take ownership of user problems and be proactive in their solution.Maintain and develop the intranet using Microsoft SharePoint.Support the business functions including Office 365, GoodReader & SharePointAttend weekly departmental meetings to agree priorities, resolve problems and contribute to the strategic direction for IT.Travel to different offices when required for which expenses will be reimbursed.Any other duty deemed by the Directors to be in the interest of the company.Manage and maintain users and security in Active Directory. Sound interesting? These are the required skills for the role: Driving licence Over 3 years of Helpdesk experience Experience with SharePoint M365 experience Knowledge of Microsoft AzureKnowledge of SQL Databases Experience in the following is not essential butwill help you in the role: Experience working in in-house support Location: You would be required at the office in Bristol and the candidate needs to be within a commutable distance. If this sounds like a good fit and you would like to hear more about this opportunity, please do get in touch - we also have many more opportunities for Project Professionals available. Please contact Max Howard at Quinton Davies on either or for more detail. Thanks for considering an application. We do receive a high volume of applicants and as such we are, unfortunately, not always able to respond to unsuccessful applicants. As such, if we haven't been able to respond to your application on this occasion then your application has not been successful. Quinton Davies will not discriminate on unlawful grounds. We are committed to equal opportunity and diversity.

Helpdesk Support Technician Location: Bristol (On-site)Salary: Up to £30k + 10% bonusStart Date: ASAP About the Role: My client is seeking a dedicated Helpdesk Support Technician to join their dynamic team in Bristol. As a key member of the IT support team, you will provide 1st line support on the service desk, assisting internal users primarily remotely. Travel required on an ad-hoc basis. Ideally, you will have a full driving license and a car. Your responsibilities will include: Managing and resolving technical issues with Microsoft technologies, including Active Directory, Intune, Office 365, Azure, and AutoPilot.Managing helpdesk tickets and providing prompt support.Assisting with service desk operations to maintain high levels of customer satisfaction.Handling hardware and software problems for internal users, both remotely and on-site.Supporting and troubleshooting network-related issues.Providing support for mobile devices.Developing and maintaining technical documentation and user guides. Key Skills and Qualifications: Experience in a helpdesk, service desk, or technical/IT support role.Proficiency with Microsoft technologies such as Active Directory, Intune, Office 365, Azure, and AutoPilot.Knowledge of network support and troubleshooting.Experience supporting apple devices.Strong communication skills and the ability to work effectively in a team.Excellent organizational skills and the ability to manage a heavy workload.Problem-solving skills and attention to detail.Desirable: Programming skills and knowledge of SQL.Full driving license required. Benefits: Competitive salary up to £30k.Free parking.10% bonus.Pension scheme.Opportunity to work in a dynamic and supportive environment.Career growth and development opportunities. If you are a proactive problem-solver with a passion for IT support, we want to hear from you! Apply now! To be considered for this role, please submit your CV in application. We will contact you within 72 hours if your skills are relevant to our client's requirement. ea Change Group is the trading name for ea Consulting Group Ltd. Services offered are those of an Employment Business and Employment Agency. eacg is committed to equal opportunity and diversity, and all applicants with suitable experience and qualifications will be contacted. Our T&C's and Privacy Policy can be found at www.eacg.co.uk

Employer description:iTeam provides high quality IT support and cyber security solutions to small and mid-sized organisations in Bristol, Bath and the South West. We’ve been providing business IT support for 20 years. We hold several industry recognised certifications and are a Cyber Essentials Certification Body.  We use monitoring systems, helpdesk and remote support to look after business IT systems, and whilst we’ve always had security in mind, cyber security is now increasingly important to us and our clients. Overview:We are now looking for an eager candidate to join us as an apprentice.  You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship.  Salary: £16,500 per annum. Main role / Responsibilities [will include but not be limited to]: The ICT Technician Apprentice’s responsibilities whilst attached to the IT Helpdesk Team are:  Act as first point of contact for incoming calls, messages and emails to the helpdesk for our clients who need technical assistance and ensure that the customer experience is excellent.Communicate effectively with all levels of stakeholders, talking them through steps to take to resolve technical issues or set up systems, keeping them informed of progress and managing escalation and expectations.Establish and diagnose ICT problems/faults using the relevant processes with the relevant tools and troubleshooting methodology.Document ICT tasks as appropriate to ensure a clear audit trail and progression of issues and ensure that all iTeam internal systems (e.g. Autotask, Continuum, Invarosoft) are update correctly and fully maintaining high levels of data accuracy.Onsite or remote implementation of new or upgraded SaaS Services.Ensure that regular Cyber Security checks for clients are being carried out accurately and diligently. What we are looking for: Desirable skills: Communication – Good phone skills - Please do not be afraid of using the phone and speaking to anyone no matter their role or job title – we regularly speak to Managing Directors as well regular staff. All are happy to speak to us when they need assistance with IT! Don’t worry if you don’t think you can do this – we will give you plenty of help and with experience you will soon get the hang of it.Communication – Good written English – You will need to be able to update tickets with clear and accurate records of your actions for everyone to be able to read and understand.Customer services skills – Don't worry if you’ve never been on a helpdesk before as we have a good training programme for that, but some public-facing experience would be desirable.Passion for IT – You must enjoy working with computers – not just browsing the web but perhaps you have set up your home wireless network and help your family with their IT problems. Personal qualities: You’ll need to work with the close-knit Helpdesk Team most of the time so being a team player is always an advantage.As you progress you’ll be expected to take responsibility for your own tasks so being able to work on your own is also a good quality to have.Be punctual, organised and consistent in everything you do. In a word – professional.A2D – Attention to detail and are curious – You must have an interest in how computers and networks are configured, how the internet and software works. We really do not expect you to know all the answers, but do you at least have questions?! Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subjectGCSE Maths and English (or equivalents) at grades 3+ (D or above)Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.  For more information, please visit the UK ENIC website.  Working week: 8:30am to 5:30pm, Monday to Friday -- 40 hours a week.  Company perks: Lovely offices in the countrysideFriendly and supportive colleaguesRegular Friday pizzaYou’ll also get iTeam polo shirts and hoodies Future prospects:90% of QA Apprentices secure permanent employment after finishing their apprenticeship.  We have some extremely good and valued staff who started with us as apprentices in various roles within iTeam. Other people have left us and have gone on to build exciting careers in IT with other organisations. The IT industry is broad and we’ll give you a great opportunity to get your foot on the ladder. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!