Average Helpdesk Engineer salary in the UK

A leading building services company currently have an opening for a Helpdesk Administrator. This role includes dealing with reactive and planned maintenance requests, scheduling engineers and ensuring exceptional customer service to clients. £25,000 P/AOffice-based | London Waterloo 37.5 hour week Responsibilities Provide reactive and planned maintenance service to our clients Provide administrative support across a range of admin and client facing tasksRaise and issue reactive calls received via email and telephone Issue works to engineers Chase for works updates and update clients accordingUpdate systems with relevant notes and job status updateProduce reports as and when requiredContractor invoice processing Required Skills / Competencies: Excellent attention to detail and ability to multi-task and manage time appropriatelyGood organisational and communication skills both written and verbalExcellent I.T skills, competent with MS Office including Word, Excel and Outlook

Helpdesk Engineer, MS Office, VDI, Win 10, AD, overall customer services. A leading provider of financial systems is seeking several Helpdesk Engineer who help support, maintain and provide a high level of customer services across the end users. The role The Service Desk currently provides coverage 24x7 and implements a follow the sun model between Belfast and the US. The shift pattern includes a regular late shift as part of the rotation and on occasion there may be a requirement for weekend coverage in support of our clients and other service desk projects. A combination of 1st line resolution over the phone as well as efficient 2nd line incident management techniques is needed to evaluate and implement changes for the business including implementing other changes across the Desktop environment and infrastructure it uses. Tech skills required: -- At least 1 year Helpdesk Experience -- MS Office Experience -- VDI Support -- WIN 10 Experience -- Good Understanding of TCP/IP/DHCP/DNS Networks -- Active Directory Responsibilities: -- Take 40+ calls per day, plus the ability to work in between calls on other work as assigned. Helpdesk Engineer, MS Office, VDI, Win 10, AD, overall customer services. McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

Role: Helpdesk Engineer Location: Manchester Salary: £28-33k DOE + Benefits Package! Working Pattern: Office-Based with Customer Site Visits Summary A brand new role has opened up for a Helpdesk Engineer to join a thriving MSP. The company are based in central Manchester, close to transport links and on-site parking. The company are experiencing fantastic growth and are now looking for an individual to join their team to provide office-based and occasional field engineering support to their loyal client base. This is a unique opportunity to combine your excellent customer service experience with helpdesk engineering support. Great technical knowledge combined with professional personal presentation / customer service will be required as you'll be the face of the company travelling to sites across Manchester / Greater Manchester to install, maintain and repair business software and hardware systems. The Company This is a company whose core values are reliability, customer satisfaction, integrity and team work. They take great care to look after their employees and ensure that your career will develop and thrive alongside them. The Role You will take charge of resolving customer issues quickly and effectively while maintaining good relationships with customers. Your role and responsibilities will include: Providing customer support for key onsite activities ensuring a strong focus on customer satisfaction.Conduct fault finding and troubleshooting support to resolve or escalate issues within the agreed SLA'sAssist in ensuring customer documentation is kept up to date as tickets progressProvisioning of new equipment and usersEnsure all tasks and tickets are up to date and completed in a timely mannerCarry out and complete tasks as set out in ticketsEnsure all admin is completed and logged.Share knowledge of any issues with the wider team. Required Skills: Previous MSP experienceTroubleshooting SupportHardware and Software installation, maintenance and repair.Previous customer-facing roles.Possession of a full UK Driving License and a Car Benefits: 23 Days Holiday + Bank HolidaysBirthday's OffVolunteer and Study Days for Personal DevelopmentVirtual GP / Wellbeing SchemesPension PlansTravel ExpensesOffice Socials! Next Steps Apply Now! If you are a Helpdesk Engineer who wants to get out on the road (approximately once or twice a week) and you are looking to progress with an organisation that has a fantastic approach to work in a supportive and thriving environment, then look no further - this is the role for you! Please note: unfortunately this role does not offer sponsorship. Referrals: If this role isn't right for you, do you know someone that might be interested? You could earn £1,000 of retail vouchers if you refer a successful candidate to Oscar. Email: to recommend someone for this role. Interviews for this role will be held imminently. To be considered, please send your CV to me now to avoid disappointment. Role: Helpdesk Engineer Location: Manchester Salary: £28-33k DOE + Benefits Package! Working Pattern: Office-Based With Customer Site Visits Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.