Sales & Operations Assistant - E-commerce & Wholesale
Job Title: Sales & Operations Assistant Location: Office Based, Wincanton, Somerset Salary: Competitive Job Type: Permanent, Full Time About us: Jarapa make and supply beautiful, eco-friendly homewares and gifts. Focusing on recycled and handmade products, we prioritise sustainability and quality when sourcing our products. By working with trusted suppliers, we can ensure high standards, reduce transportation emissions, and support local economies. We are a small team with everyone working closely together helping each other out when needed. About The Role: We are looking for an organised and proactive Sales & Operations Assistant to support our wholesale and retail sales channels, customer communications, order processing, and general day-to-day operations. This role works closely with the Buyer and wider team and plays a key part in ensuring orders, systems, and customer relationships are managed smoothly across multiple platforms. Key Responsibilities include: Orders & Customer Emails: Monitor and manage the orders@ inboxReply to customer emails promptly and professionallyProcess incoming orders accuratelyForward retail-specific enquiries and orders to the retail team Sales Platforms & E-commerce: Faire: Process orders and respond to customer messagesSend marketing emails and publish new products and create collectionsUpdate the shop page several times per yearMatch payments against Statements of Sales (SOS)Oversee the general day-to-day management of the platform Shopify: Process website ordersManage and support customers registered on the website Etsy: Publish new productsRemove discontinued products Not On The High Street (NOTHS): Publish new productsRemove discontinued products CRM & Administration: Zoho CRM: Upload new customers and leadsMaintain and update existing customer and lead recordsManage task lists, including contacting customers by phone, email or WhatsAppUpdate last order dates and follow-up tasks once orders are dispatched Credit Notes & Spreadsheets: Maintain credit note spreadsheets accuratelySupport general spreadsheet and filing tasks Payments: Check payments daily with the Finance ManagerProcess payment paperworkTake credit card payments when required Showroom & Customer Visits: Welcome customers to the showroom and talk customers through the product rangeTake orders during visits Trade Shows: Assist with trade show preparation and work on the stand during trade shows, meeting customers and taking ordersFollow up leads after trade shows General Support: Work closely with the BuyerAssist with unloading deliveries when they arriveSupport warehouse tasks when required (e.g. drying glass during drilling periods) and help with stocktakesPrepare lampshade and flex sample setsGeneral filing and administrative support About You: Highly Organised and proactive approach to workProfessional communication skills for replying to customer emailsExperience with excel is essentialAccurate in processing orders and maintaining spreadsheetsComfortable managing trade customer relationships across multiple platformsAbility to work closely with a team and support various departments including Finance, Warehouse, and Buying Why Join Jarapa? Jarapa is a growing, independent homeware brand with a focus on handmade, recycled and responsibly sourced products. This role offers real involvement across the business, space to grow, and the opportunity to work closely with beautifully crafted collections and long-standing trade customers. Enjoy flexible working hours, home working one day a week once competent within the business, and a small friendly team. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; Sales Administration, Operations Assistant, E-commerce Assistant, Wholesale Support, CRM Administration, Customer Service, Shopify, Etsy, or Trade Show Support will be considered for this role.
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