Average Delivery Manager salary in Manchester

Robert Walters is in partnership with an industry leading digital services business. Due to continued growth and acquisition, they are keen to appoint an IT Service Delivery Manager on a 6-month contract. This role is Home Based. As an IT Service Delivery Manager, you will be responsible for the delivery and continuous improvement of IT services across group. This includes aligning services with ITIL best practise, ensuing performance targets are met, drive overall customer satisfaction. This role requires strong leadership, strategic thinking and passion for service excellence. IT Service Delivery Manager - Home Based: Duties Oversee end-to-end IT service delivery, ensuring high-quality support, alignment and expectations with the businessImplement, maintain and develop ITIL 4 based service management policies, procedures, processes and standards, ensuring they are adhered to. are adhered toMonitoring and reporting on the performance of IT services, taking action to correct any deviations from service standards, and leading initiatives for continuous improvement.Overseeing the resolution of complaints and issues relating to IT services.Ensuring all IT services comply with relevant laws, regulations, and company policies.Manage escalations and resolve complex IT service issues promptly.Conduct service reviews and audits to ensure compliance with SLA. IT Service Delivery Manager - Home Based: Key Areas Strategic LeadershipOperational ExcellenceStakeholder & Vendor ManagementTeam LeadershipReporting & Governance IT Service Delivery Manager - Home Based: Experience Deep understanding of ITIL and service management best practices.Experience with service asset, configuration, and knowledge management.Strong leadership and team management capabilities.Excellent communication and stakeholder engagement skills. The contract opportunity for an IT service Delivery Manager is a 6-month contract paying a competitive day rate. This role is home based. For further information, please apply with an updated CV and reach out to Ajay Hayre on Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

Service based business based in the Bury area requires a Customer Service Delivery Advisor. This role is due to growth and is in addition to the Customer Service roles. The primary function of this role is managing all account queries through a first-class customer centric approach. As an independent service provider my client’s strength is in the quality of their service reflected in the knowledge and enthusiasm of its staff. Reporting to the Customer Service Team Leader duties of this role include: Act as the primary point of contact between the business and its key accountsManage and resolve a wide range of account queriesContinuously develop the service offering to key accountsCommunicate any billing issues to the billing teamBe the primary point of contact for the customer roll out programs making the business aware of any challenges and performance of the programEnsure all the data is sent to the correct people is complete and accurate and make the managing agents aware of any issues and timescales to resolve said issuesSupport the launch of new products of services through effective internal and external communicationMake the business aware of competitors and their offerings in the marketSupport back-office in providing aftersales support and customer careVarious standard and ad hoc reporting The right candidate will have: Excellent organisational skillsSelf-motivatedExcellent verbal and written communication skillsGood arithmetic skillsComputer literate with strong Excel and Outlook skillsExcellent attention to detailGood at working as part of a team and individually In return this role offers a motivated work environment, excellent package including bonus and perks. This role also offers career progression to the right person.

An exciting opportunity has arisen for a Care Delivery Practitioner to join the Reed Manchester office within our Community Care business. We are seeking a person who has a passion for making a difference, and looking for a successful career which offers recognition and reward. For over 60 years, Reed has been proud and privileged to provide person-centred direct care and support services to vulnerable adults, children, young people, and families in the community. The key purpose of the Care Delivery Practitioner role is to support a growing Community Care team managing the candidate pool including the rota/shift process. Ensuring that the personal care, independence, and choices of the Service User are maintained, according to the needs and capabilities of the individual, as recorded in the care and support plans. This role also encompasses the support of service delivery requirements to maintain the highest standard of care and quality of service. What you'll be doing: Overall responsibility for the effective management of candidates' working patterns via rota/shift roster system, ensuring cover for any sickness, annual leave, training.Communicate / action any shortfalls and high-risk areas regarding the care provision.Provide support across care packages by managing the care rota, ensuring shifts are covered and communicated to care workers and families.Provide support across care packages by regularly reviewing the support documents needs of service users with their care workers and support teams.Assist the Candidate Care Consultant in identifying, resourcing, vetting, and interviewing appropriate care workers as required.Assist with branch "On-Call" duties at weekends, weekday nights and bank holidays.Support care packages by assisting with maintaining regular contact with candidates, service users and their families.Working collaboratively with colleagues to ensure overall team success.Help to build and support strong relationships with internal and external stakeholders.Mentor new Care Workers, offering support, advice, and encouragement.Assist with Care Worker Supervision, spot checks. Peer meetings and care worker assessments as required. Required Skills & Qualifications: Proven experience within care profession or similarNVQ/ SVQ 2/ 3 in care (or equivalent) or recognised social / health care qualification or willingness to achieve thisProven experience/qualification/training on managing large staff rotas/shift rostersClear understanding of responsibilities & risks surrounding confidentiality & safeguarding,Promote positive company culturePossess strong organisational skillsExperience/qualification/training in using IT systems and databases (Excel, Word etc.)Self-motivated to develop themselves and promote the business What you can expect: Competitive salary with extensive rewards & benefits.Access to industry-leading training and career development opportunities.25 days holiday plus Bank Holidays and option to purchase additional holiday too.Personal development funding and discount with Reed Courses.Access to Reed Reward Hub with access to wellbeing resources, gym discounts, savings with online shopping and cashback.Health cash plan giving you cashback on everyday healthcare expenses. Make a difference every day with our Community Care team, a CQC-registered provider supporting adults, children, and young people within our local community. To apply for this position, please submit your application. If successful, our Talent Acquisition team will be in touch to arrange an initial telephone interview, followed by a video interview or face-to-face meeting. Feel what it's like to truly belong… All job offers are subject to satisfactory references and compliance with vetting requirements applicable to the job role. Reed is an equal opportunities employer. We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender identity, marital or civil partnership status, pregnancy or maternity. We are a Mindful Employer and offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria. As a proud signatory of the Armed Forces Covenant, we welcome applications from ex-services personnel, reservists and cadets and offer a guaranteed interview for applicants who meet the minimum criteria.