Average Delivery Manager salary in City of London

Role Overview: proAV are a leading global audio-visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for a Service Delivery Support Associate to play a pivotal part within our service account team. The role will be integral to ensuring support for the service account manager(s), efficient service delivery and enhancing our client relationships. This is an exciting opportunity for an exceptional team member to join an established operation with scope to drive and enhance the client experience at every opportunity. Key Responsibilities: Support service account manager(s) in the management of service accounts: - Field and manage day to day internal and external communications for key service accounts, take ownership of required actions and track to conclusion. - Track and develop any potential audio visual and videoconferencing support opportunities from proAV or 3rd party projects - Monitor account profitability and ensure additional service costs are charged back to the client when required - To ensure all leads & opportunities are fully updated with D365 on a regular basis to enable management to create relevant reports and sales forecasts - Record minutes of service meetings and coordinate with the service team on any service actions that may arise - Where service delivery managers are not aligned be the first point of escalation - Liaise with helpdesk, service delivery managers and onsite team(s) to assist with cases and resolve client issues - Create account plans (where applicable) including strategies for growth as well as retention Work with the service support team in the preparation and issue of maintenance contracts, quotes and renewals Prepare and deliver monthly service reports where service delivery manager(s) is not aligned Gain familiarity with the service catalogue and be able to identify opportunities to broaden proAV scope within existing accounts. Actively contribute to and drive service improvements whenever possible, working closely with relevant teams to ensure that feedback is effectively communicated to the appropriate channels. Participate in service proposals, RFPs and tenders. All activities should be conducted with a focus on ensuring client satisfaction, ultimately leading to the renewal of the service contract. About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you’re in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry’s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients’ business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other’s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.

Contract - Project Delivery Consultant A client of ours is seeking a DV Cleared ICT Project Planner and Systems Implementation Specialist to work closely with project stakeholders in Defence, to ensure the successful delivery of ICT services. Your expertise will be pivotal in defining, organising, and implementing key project milestones, ensuring that all activities are meticulously planned and executed.Skills and Experience Required: Developed Vetting (DV Clearance) and ability to work onsite 3-4 days p/w in LondonDemonstrable experience aligning site implementations with business security policies and RMADS, based on SAC advice.Strong ability to conduct hardware and software tests, utilising SMEs and external resources as required.Knowledge of ICT infrastructure, including cabling, equipment, hardware, and software.Proven experience in ICT project planning and systems implementation.Ability to produce project Commitment Cases and Requests for Financial Authority to spend.Excellent communication and stakeholder management skills and demonstrable experience challenging suppliers within defence to ensure plans are realistic, achievable, and offer value for money.Familiarity with relevant standards (e.g. SbD, JSP604, JSP440) and security policies. This role is perfect for a dedicated professional looking to make a significant impact in the ICT sector within defence. Within this leading technology focused consultancy, you’ll be involved in some of the most cutting-edge projects and programmes available within the public sector and defence - truly making a difference, having a lasting impact on society and as an organisation. You will join a team of talented and dedicated professionals, who are passionate about driving change through technology and innovation who will be keen to help you grow your career and learn. If you have the skills, experience, and passion to make a difference, we want to hear from you. Please submit your CV and a covering letter to apply for this role. We look forward to hearing from you.

Our prestigious Global Investment Bank client has a fantastic permanent opportunity for a an eFX Senior Delivery Lead to join its  eFX IT technology team. The successful candidate will be responsible for a suite of applications and services that are essential to the eFX business line, which includes market connectivity, single dealer platforms, pricing, and trader tools. This role is ideal for someone with a proven track record in FX e-trading and/or e-commerce, who is also experienced in delivery-focused methodologies. You will be an experienced delivery lead, preferably also with business analyst skills, with a proven track record in FX e-trading and/or e-commerce. An energetic self-driven individual, adaptable as the context determines, to take instruction and work autonomously; or to work collaboratively as part of a small team is required. Experience of delivery-focused methodologies such as sprint planning, scrum etc. would be an advantage Comprehensive exposure in the following aspects of electronic trading within the FX business line:FX products (Spot, Forward, Swap, NDF, Options)FX Pricing and Limit OrdersInteraction with multi dealer platformsFX administration and process flows including organization of static data, credit checks, STP Participation in IT projects including business analysis and project or work package management. Day-to-day of the role: Organise and optimise the delivery schedule of the eFX IT team, including prioritisation and sprint planning.Manage and deliver specific work packages and projects.Conduct functional testing of enhancements in collaboration with the QA team.Assist in the selection and implementation of vendor software.Develop and maintain good working relations with business stakeholders.Work with stakeholders to prioritise tasks and keep them updated on progress, risks, and issues.Update system and project documentation.Provide day-to-day support for production issues. Required Skills & Qualifications: Educated to university standard, with a preference for a degree related to business or IT.Comprehensive exposure to electronic trading within the FX business line, including knowledge of FX products, pricing, limit orders, and interaction with multi-dealer platforms.Experience in IT projects, including business analysis and project or work package management.Strong interpersonal skills for effective communication with end users and IT developers.Analytical skills with the ability to produce clear written information and conduct structured testing.Self-disciplined, capable of working with autonomy or in a team, and able to provide relevant solutions for work requirements. Desirable Skills: Good knowledge of SQL.Experience with FIX and API interfaces.Familiarity with FpML. Additional Requirements: Compliance with all legal, regulatory, and internal Compliance requirements.Maintain appropriate knowledge and complete all mandatory training for role competence. How to apply: To apply for this Senior Delivery Lead – eFX IT position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.