Average Delivery Manager salary in City of London

A fast-growing London-based Managed Service Provider delivering high-availability IT services to boutique hedge funds, asset managers, and other financial institutions across the capital. We pride ourselves on exceptional client experience, operational maturity, and a service culture built around trust, responsiveness, and continuous improvement.As we expand our financial-sector portfolio, we’re seeking a Service Delivery Manager who can own client relationships, drive service excellence, and ensure our technical teams consistently meet the high standards expected by regulated financial clients.The RoleYou’ll act as the primary point of accountability for service performance across a portfolio of financial-sector clients. This is a hands-on, relationship-driven role where you’ll combine operational oversight with strategic guidance, ensuring our services remain reliable, compliant, and aligned with client expectations.Key Responsibilities• Lead service delivery for a defined set of financial clients, ensuring SLAs, KPIs, and contractual commitments are consistently met.• Build strong, trusted relationships with senior stakeholders, including CTOs, Heads of Infrastructure, and Operations Directors.• Conduct regular service reviews, reporting on performance, incident trends, capacity, and improvement opportunities.• Work closely with technical teams to prioritise workloads, manage escalations, and ensure timely resolution of incidents and requests.• Drive continual service improvement initiatives across processes, tooling, and client engagement.• Support onboarding of new clients, ensuring smooth transition into BAU service.• Maintain awareness of regulatory expectations relevant to financial clients (e.g., operational resilience, incident reporting, change governance).• Identify opportunities to enhance service value, including technology refreshes, optimisation projects, and consultancy engagements.Skills & Experience• Proven experience in a Service Delivery Manager or similar client-facing role within an MSP environment.• Strong understanding of ITIL principles and service management best practice.• Experience supporting clients in the financial sector (hedge funds, asset managers, private equity, or similar) is highly desirable.• Excellent communication, stakeholder management, and relationship-building skills.• Ability to translate technical detail into clear, business-focused language.• Confident managing escalations and navigating high-pressure situations.• Strong organisational skills with a proactive, improvement-driven mindset.What We Offer• The opportunity to work with high-performing financial clients who value quality and reliability.• A collaborative MSP environment where your voice and ideas genuinely shape service evolution.• Professional development support, including ITIL, service management, and sector-specific training.• Competitive salary, hybrid working, and a clear progression path.

Data Squad Delivery ManagerLocation: London (Hybrid - 3-4 days onsite)Rate: £650-£750 per dayContract: Initial 3 months (likelihood of extension)Start: ASAPOverviewWe are partnering with a leading retail client undergoing a significant enterprise-wide data transformation programme. As part of this, they are looking for a Data Squad Delivery Manager to lead and coordinate delivery across multiple data squads.This is a senior leadership role focused on ensuring the effective delivery of data products and analytics solutions within a modern cloud data environment (AWS, Databricks, Tableau). The role is non-hands-on technically, with a strong emphasis on delivery leadership, stakeholder engagement, and agile transformation.The RoleYou will be responsible for overseeing two cross-functional data squads, ensuring alignment to delivery priorities while managing dependencies, risks, and stakeholder expectations in a complex environment.You will play a key role in:Driving agile delivery across multiple data squadsCoordinating delivery across a multi-supplier environment (including consultancies and offshore teams)Leading improvements in ways of working and agile maturityManaging cross-team dependencies, risks, and blockersEnsuring delivery of data platforms, pipelines, and Tableau-based analyticsActing as a key interface between delivery teams and senior stakeholdersKey ResponsibilitiesLead and coordinate delivery across multiple data squadsDrive alignment to business priorities and roadmap outcomesManage delivery risks, dependencies, and escalationsSupport and uplift agile ways of working across teamsOversee planning across sprint and programme-level cyclesProvide clear visibility on delivery progress and performanceEngage effectively with both technical and business stakeholdersRequired ExperienceProven experience leading delivery across multiple agile squadsBackground in data, analytics, or cloud platform environmentsStrong understanding of agile at scaleExperience operating in complex, multi-vendor environmentsAbility to manage cross-team dependencies and stakeholder expectationsStrong leadership, communication, and organisational skillsProactive and hands-on approach to delivery coordinationDesirableExposure to AWS, Databricks, or modern data platformsExperience delivering Tableau or BI/reporting solutionsExperience in retail or customer-focused data environmentsWhy Apply?High-profile transformation programme within a leading retail organisationStrong likelihood of long-term engagement beyond initial contractOpportunity to influence and shape delivery practices at scaleWork within a modern data and analytics ecosystemGuidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

Lean Delivery ManagerLondon, Hybrid (2-3 days a week)£75,000 - £80,000This is a Lean Delivery Manager role within a growing transformation and operational improvement function at a global insurance business.The role is focused on helping operational teams improve how they work day to day through Lean and continuous improvement initiatives across the organisation.You’ll be working closely with stakeholders to identify inefficiencies, improve processes and help drive operational change through to delivery. It’s a hands-on role involving workshop facilitation, process mapping, performance analysis and embedding more effective ways of working across the business.They’re looking for somebody from a Lean, Continuous Improvement, Operational Excellence or Process Improvement background who is comfortable working with stakeholders at all levels and enjoys solving operational problems and driving measurable improvements.Some Financial Services or Insurance experience would be beneficial, although deep insurance knowledge isn’t essential.