Average Customer Manager salary in the UK

Keepmoat Homes is a fast growing top 10 UK housebuilder. We design and build quality homes and create places where people want to live. Our investment and participation helps transform communities and improves the lives of local people. We have a national presence combined with local knowledge and expertise in all aspects of housing - from finance, design and planning, to developing and building. Our comprehensive skills and capabilities give us a wider perspective across the whole housing lifecycle and we create lower risk ways of building homes people need. For more than 90 years our work has been absolutely visible to local communities so being part of the community is in our DNA. We hire local suppliers and tradespeople and work with local communities to make sure that our plans meet their needs. Job description Main purpose of the role We have an exciting opportunity for aCustomer Liaison Manager to join our Customer Care team within our North East region. Due to the nature of the role, the candidate will spend the majority of their time at allocated sites, ensuring our homes are defect free before and after our customers move into their new home. Reporting into the Customer Services Director, the successful candidate will manage and continually improve the Customer Service experience for Keepmoat customers to support our ambitions to maintain our 5-star builder and a leader in Customer Service in the homebuilding industry. They will carry out quality control inspections across dedicated sites, liaising with internal and external stakeholders to ensure completion of agreed defect rectification. This is an exciting time to join this Customer Care team, as they are on an exciting journey to increase customer service standards across the region. We are looking for someone who wants to make a difference in improving the customer experience here at Keepmoat. The Customer Liaison Manager will also record the results of the inspections and report back to stakeholders on outcomes, attending and chairing weekly sales and construction meetings, attending NHBC claim investigations as and when required, ensuring all findings are recorded in the appropriate systems. HS&S Responsibilities To take care of your own health and safety and that of others who may be affected by your work and adhere to the Keepmoat Health, Safety and Sustainability standards. Skills, knowledge & experience We are looking for someone who embodies our Keepmoat values; a straightforward and friendly team player who has experience in a similar role with a housebuilder.They will be creative and used to using their organisational and planning skills within a Customer Care environment, with a first class understanding of the expected fit and finish of a new home. Passionate about providing the highest quality customer care, the successful candidate will have a strong customer facing experience coupled with a delivery focus. They will collaborative team player, with experience communicating with different stakeholders and the ability to be able to manage internal and external stakeholders to ensure a quality customer experience. Education & qualifications Experience within a similar role in the housebuilding/construction industry (Customer Relationships Manager, Quality Assurance Inspector etc.) is essential, as well as the desire and ability to work between allocated sites. A full UK driving license is required to be able to do so, and a company car or car allowance will be provided. Why work for us? At Keepmoat Homes we pride ourselves on being a great place to work. As the market leader in our industry we want to ensure that we attract, motivate and retain the best people who can deliver the best service for our customers. Competitive rates of pay - We regularly check our pay against our competitors to make sure they reflect our position as market leader. We also review our pay every year.Bonus Scheme - Our annual bonus scheme is linked to team and company performance.Special offers for staff - We run a range of offers and discounts exclusively for our employees including holidays, health club memberships and days out.Trust - We encourage you to come up with ideas and get the most out of your job with us.Development - we offer genuine development opportunities to progress your career. Our values Our values are the foundation for our vision, the cornerstone of our culture and the benchmark for our achievement. Straightforward - We get the job done in the most efficient and effective way. We are friendly, open and honest. It’s about being respectful and working in a transparent and honest way.Collaborative - We work together in partnership to deliver the very best customer experience. Partnership working is key to our business. We work collaboratively to deliver the best results possible.Passionate - We care about what we do. We put pride and energy into delivering results. It’s important to us to do a good job.Creative - We are proactive, flexible and resourceful. We listen, learn and deliver solutions. We don’t offer a one size fits all solution; we are flexible and will tailor our services to our customers’ needs.

Robert Half are currently recruiting a Customer Service Manager for a scale-up business in Cardiff. The successful candidate will spearhead the management and guidance of a dedicated team of Customer Care Consultants. Your role will involve communicating customer sentiment, challenges, and feedback across the organisation to drive enhancements in the customer experience. Fostering a culture of learning and development will be pivotal, wherein teamwork, agent engagement, and empowerment are nurtured through coaching, performance evaluation, and continuous skill enhancement, aligning with the company's Mission, Vision, and Values. Location: Cardiff Annual Salary: Up to £40,000 dependant on previous experience Key Responsibilities: Provide leadership to consultantsUphold integrity, diligence, and transparencyIdentify and nurture talent for future successDrive improvements in customer experience using feedback channelsLead, develop, and inspire a customer service teamGenerate management reports on process enhancements and key metricsManage customer complaints within protocols and timelinesCollaborate on resource allocation with planning managersEnsure ongoing training and compliance with procedures Qualifications: Preferably holds IF1 certification. Personal Qualities: Demonstrates strong leadership, coaching, and people development skills.Possesses excellent interpersonal skills for effective communication and collaboration.Exhibits a strong focus on measurement and performance evaluation.Capable of prioritising tasks effectively and adept at multitasking.Possesses a comprehensive understanding of end-to-end customer service processes. Experience: Preferably has experience working in a regulated environment.Advantageous to have previous experience in complaints administration and management.Desirable to have familiarity with Live Chat management. Skills & Competencies: Proficiency in Microsoft Office suite is preferred. Contracted hours are 37.5 per week which will usually consist of 7.5 hours over 5 days. Rotas are typically sent out 6 weeks in advance. The office opening hours are: 08:30 - 20:00 Monday to Friday 09:00 - 17:30 Saturday 10:00 - 17:00 Sunday Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself

Red Recruitment is recruiting for a Customer Administration Manager to join a company which administers and manages medical claims for UK corporate healthcare schemes. Located in central Bristol, this position contains many benefits as well as a generous salary of £35,000 per annum. Benefits and Package for a Customer Administration Manager: Salary: £35,000 per annumHours: 35 hours per weekMonday - Friday, shifts between 8am - 6pm, 1 in 4 Saturdays, 8am - 1pm (Saturday shift is paid time and a half)Contract Type: PermanentLocation: Broad Quay House, Bristol City CentreOn going training and professional enhancement opportunitiesPension plan Key Responsibilities of a Customer Administration Manager: Leading and motivating a team of sales support co-ordinatorsCollaborating with sales management to optimise sales processes and improve overall efficiencyCo-ordinating work-flow within the team to ensure timely and efficient support to the sales teamGenerate regular reports on team performance and key metrics to Senior ManagementAnalysing sales support metrics and data to identify trends, areas for improvement and opportunities for growthAct as the management lead and escalation point for all Intermediary administration and client administration queries, providing a crucial link between all departments and the client/IntermediaryCollaborating with Sales Management to optimise sales processes to all aspects of sales support activitiesUndertake any other duties, as reasonably required by the Client Trust Director or other Exec Committee member Key Skills and Experience of a Customer Administration Manager: Line Management is a critical skill requirementExperience within a regulated or controlled environment.Experience of leading an administration function demonstrating excellent results.Experience of handling conflict and handling difficult situations.Experience of creating a high performing working environmentStrong technical, computer skills, fully competent with Excel and other Microsoft packagesProactive approach to work and analytical problem solving skills.The ability to plan and organise team and own workload, and work well under pressure. If you are interested in this position, please apply now! Red Recruitment (Agency)