Average Customer Manager salary in Coventry

Our client, a dynamic leading awarding and training organisation is looking for a Customer Service Manager to develop and implement a comprehensive customer service strategy. The Customer Service Manager will join an already successful established team of 6 and will report into the Commercial Director/Deputy CEO. This is an exciting hybrid working opportunity based in Coventry with excellent benefits, training, and development, £50k - £55k doe. If you’re strong leader, commercially minded and passionate about delivering exceptional customer service, then this is the role for you. Knowledge/Skills Required Clear understanding of customer metrics and how they drive performance and improvement Excellent written and verbal communication skills Understanding of the requirements of ISO and GDPR Ability to negotiate and manage stakeholders Ability to use Word and Excel at intermediate level or above Ability to manage a hybrid team, prioritise and delegate tasks Experience Developing and implementing a customer strategy that adds demonstrable value to the business Managing accounts Working collaboratively across the business to develop a customer centric business approach Managing a team, including motivating, and ensuring regular team and individual reviews Managing a budget Qualifications Good secondary level of education Management development training

Our client based in COVENTRY are a rapidly expanding Time Critical Logistics specialists moving Automotive parts and other Time Critical products across Europe and worldwide via Dedicated Vehicles of varying sizes, Air Charter and On-board Courier.Due to expansion and company development our client is now looking for a new Customs Administrator ideally with some experience within European Time Critical Logistics to join their COVENTRY team and assist with the successful movement into the UK of 800-900 Shipments a month.Purpose of Role :- Chasing paperwork, requesting EADs/Imports etc- To ensure all Customers goods arrive in the UK legally meeting all new Import regulations, as smooth and on time as possible, with minimal delays at the Ports and Airports and without any issues if possible.- To meet client requirements within budgetary and operational restrictions to ensure a suitable profit for the company is made.- To build strong, productive relationships with clients to ensure business objectives are achieved.Key Job Responsibilities- Ensure all Customs paperwork and documents are checked and correct, when loaded onto the system and sent over to relevant agents for clearing.- Ensure all relevant Customs procedures are followed and therefore the border crossings run as smooth as possible and vehicles/packages are not held up at ports, costing time, money and customer satisfaction.- Register the company on the Government Portal and secure the Kent Pass- Resolve any Customs issues and report back to all clients- Act professionally and in line with our clients procedures in relation to dealings with client's and contractors.- Ensure that services are delivered as agreed.- Help develop the Customs department, so eventually with development, investment and time our client can become a broker and the successful person can manage that departmentOther- Maintain an active interest and up to date, detailed knowledge of the transport and logistics market.- To carry out any other duties within the competence of the role holder, as requested (including additional working hours as and when required).- To travel when required in line with business needs.- Be aware of and comply with the company policies.- Participate in the on-call duty rota within the operations team.- Willing to put the successful candidate through the UK Customs acdemy course and pay for itExperience- Good experience dealing with all Customs procedures for European Full Load Imports, Air Freight Imports, Air Charters and Hand Carry work.- up to date with most/all Brexit regulations- Strong IT, Admin and interpersonal skills- Languages would be an advantage - German, Polish, Russian, Romania, Latvian or Slovakian.

Part time - Pro rata - Hours are 6am - 1230pm or 1230pm - 530pm £23,000 pro rata Nuneaton Our client a leading UK waste management company based in Nuneaton are currently seeking a Customer Service Operator to join this fast paced business you will be responsible for providing assistance to our clients customers and drivers. You will need to fulfil the following important duties to excel at their job including: Raising support tickets to enable tracking and resolution of customer requestsDealing with drivers on a day to day basis fast pacedInvestigating and resolving customer complaints then closing support ticketsMaintaining a database of customer informationEscalating inquiries to the appropriate team, when necessaryChecking waste service availabilityAssisting customers with registration or account creationPassing customer feedback onto the product or sales team to improve the organisation’s offerings In return our client offers a salary of £23,000 pro rata with excellent benefits and working within a lovely friendly team - apply now for an interview! Apply now for an interview If you do not hear from us within seven days, then your application has not been successful on this occasion. We may however keep your details on file for any suitable future vacancies and contact you accordingly. James Recruitment is an employment consultancy and operates as an equal opportunities employer. "Recommend a Friend"Due to the demand for high calibre professional candidates we have introduced a recommend a friend incentive scheme. This scheme will reward the introduction to James Recruitment of an individual, either directly or indirectly.Should this individual find permanent employment through the use of our services and remain in that position for at least 3 months, we will thank you with a reward of £100 of retail vouchers. This scheme is open to both candidates and clients.