Average Customer Manager salary in Norwich

Introduction Elis is an international multi-service provider, offering textile, hygiene and facility services solutions. Present in Europe and Latin America, we are an authority in most of the 29 countries in which we operate, employing 52,000 professionals at 440 production and services centres; this is a great opportunity to join a company that supports their people! About the Role: We currently have an exciting opportunity for a Customer Relationship Assistant to join us in the team in Fakenham. The role is to provide comprehensive Administration support to the Account Managers and Customer Relationship Manager. We are looking for someone who's organisational skills are outstanding and who is proficient in Microsoft Office & Excel. You must have a passion for delivering high levels of customer service support Role responsibilities and summary Managing a portfolio of customers for Cash Collection and Credit Control.Managing an internal service inbox and dealing with Customer and Internal enquiries.Dealing with customer complaints and completing KPI information for Key Account Managers.Running and manipulating customer reports within Excel and Power BI.Uploading Information into Customer Portals.Using simple KPI and KAPTA platforms for reporting.Co-ordination and support Key Account Managers with contractual paperwork in line with company processes.Working closely with key stakeholders including local and regional management teams.Participate in and support continuous improvement projects/workstreams.Supporting other teams on Annual Leave. What will make you stand out? Our ideal candidate is someone who; Excellent communication skills both verbal and written.Excellent working knowledge of Microsoft Office, Excel & Dynamics.Customer and solution focused.Good attention to detail and ability to evaluate data and interpret the information effectively to continuously improve the department/team. What's on offer? We're offering a competitive salary, wonderful work culture, and investment in you as a professional. 

Job Advert: Amazon Customer Service Representative (Fashion Company) Summary of Responsibilities: As an Amazon Customer Service Representative for our fashion company, you’ll play a vital role in maintaining the service aspects of Capezio Amazon for both the UK and EU markets. Your responsibilities include ensuring smooth day-to-day operational functions, maintaining the product catalog, and delivering an exceptional front-end user experience. When issues arise, you’ll investigate and resolve them using your knowledge of website operations and collaboration with your direct manager. Major Duties/Responsibilities: Own the Amazon Customer Service Experience: Ensure both 1P (first-party) and 3P (third-party) sites function seamlessly on a daily basis.Address inbound queries, customer service calls, and associated administrative tasks. Purchase Orders, Returns, and Chargebacks: Manage purchase orders, returns, and chargebacks as needed. Opportunities and Escalations: Investigate opportunities for new customers and products, proactively escalating matters when necessary. Enquiries, Orders, and Deliveries: Handle customer enquiries, process orders, and manage deliveries. Page and Product Management: Collaborate with the ECOMM specialist to maintain accurate and competitively priced product databases. Operational Assurance for Customer Order Processing: Ensure smooth order and return processes: Appropriately capture funds.Correctly send orders to ERP (Enterprise Resource Planning) and WMS (Warehouse Management Systems).Ensure timely order fulfillment and accurate email communication with Amazon. Continuous Learning and Innovation: Stay informed about Amazon trends, innovations, and emerging technologies to shape our future Amazon presence. Cost-Effective Handling: Deal with relevant enquiries, orders, and deliveries while minimizing costs.Provide delivery dates, manage back orders, investigate complaints, prioritize customer needs, handle archiving and storage, and manage returned products. Collaboration and Efficiency: Work closely with team members to improve efficiencies and enhance our level of customer care.Liaise with the sales team as needed. Experience/Education: Previous experience with Amazon Seller Central or Vendor Central.Proficiency in Microsoft Excel.Experience with an eCommerce business that ships physical goods.Familiarity with ERP systems is a plus.Knowledge of soft goods and dancewear is advantageous What's in it for you? You be rewarded with an attractive salary along with excellent benefits package including hybrid working. Interested? Please call Michelle Topley on or email your CV to . Alternatively apply online.

Trainee Customer Support - Lowestoft - to £24k Our client is a growing company and has a unique service offering with a global reach and corresponding customer portfolio covering the offshore energy sector. They provide consultancy and membership intelligence services and we are based in Lowestoft. They are continuously developing our sales approach and want you to be part of this. They seek a bright and enthusiastic Customer Onboarder/Customer Support executive to look after the memberships within the company. This person will be responsible for subscribers, being members 'go to’ for any customer enquiry and constantly ensuring a positive customer experience so that the clients are getting the most out of their subscription. It will entail learning all subscription products on offer as well as understanding the offshore energy sector in detail. It will involve reporting all feedback to the relevant departments so that we are constantly improving the subscriber’s service with our organisation. Initial Duties/responsibilities: · Delivering excellent customer service through maintaining good relationships · Providing knowledge on all subscriptions to assist with any customer enquiry · Providing support to the sales team · Reporting customer feedback, concerns and issues to Sales Manager and any other relevant department · Dealing with subscription renewals · Recording incoming email and phone enquiries rapidly and efficiently. · Excellent telephone skills and a persuasive demeanour. · Use of Word, Excel, Publisher · Gathering market and customer information as input to sales activities. Experience: Customer Service background within office environment Computer skills needed preferably previous experience was computer based Experience in contacting businesses on the phone as well as face to face