Client Advisor
Venesky-Brown’s client, a public sector organisation in Glasgow is currently looking to recruit Client Advisors for initial 6-month contracts on a rate of £13.81/hour PAYE - working 37 hours per week. These roles will be hybrid working with a minimum of two days per week in the office location. These roles are due to start in October. Candidates must have a basic disclosure Scotland certificate dated within last 3 months or be willing to apply. Responsibilities:- Through inbound and outbound calls, you will provide clients with accurate information in a warm and friendly way. - Interact with clients online via webchat, email and may have the opportunity to engage with clients face-to-face. - Process client applications in a timely and efficient manner making sure their details are correct, and they have supplied all the required information. - Process payments, client requests, record case updates and arrange appointment bookings. - On the administrative side, you will be expected to maintain accurate and up-to-date information on all cases and be involved in the drafting of client letters. - Handle sensitive and personal information confidentially. This is important to safeguard client and colleague data. - Work as part of a team to record client feedback and resolve or escalate customer queries and complaints. - Working as part of a wider network within the organisation and will help and support colleagues and Team Managers to provide an efficient and high-quality service to all clients. Essential Skills:- Clerical admin skills - Basic IT skills If you would like to hear more about these opportunities, please get in touch.
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