Help

Select a category you need help with

FAQs

If you're having trouble signing in, you should follow these steps:

1. Make sure you're using reed.co.uk's recruiter site, rather than the site for jobseekers. reed.co.uk's site for recruiters is www.reed.co.uk/recruiter.

2. Make sure you're using the correct username and password. Your username will usually be your email address.

3. If you have forgotten your password, you can request a password reset email.

To view and download VAT receipts for online purchases made via your reed.co.uk recruiter account:

By default, transactions for all users within your account over the last six months will be displayed. However, you can use the drop down menus at the top of the page to filter transactions by users within your account and when the transactions took place.

Once you've located the transaction for which you wish to produce a VAT receipt, click on the 'View' button for it to be displayed as a PDF which can be printed and saved to your computer.

From your signed in homepage or from the 'Jobs & Applications' page, click 'Post a Job Advert'. It's then a simple case of choosing an advert type and completing the advert details.

Your advert will go live once you've paid for the advert or, if you have chosen to buy job advert credits in advance, as soon as you click 'Post a Job Advert'.

To make a change to a job advert, first find the job via 'Jobs & Applications', click on its title and then click 'Edit advert'.

Once you've finished making changes, click the orange 'Update Job' button at the bottom of the page. All changes can be made free of charge, other than the following, which will cost a credit:

  • Changing the job title after you've received your first application
  • Changing the location after you've received your first application
  • Changing the end date of a job
  • Changing the advert type

Please note: You'll only be charged a single credit if you change more than one of the above.

Your job advert needs to encourage the best matching candidates to apply, whilst minimising the number of irrelevant candidates. Follow reed.co.uk's steps on creating a perfect job advert, and make sure that you use the applicant screening questions to filter out irrelevant candidates.

It is also possible to add required skills and expertise to your job advert.

Adding skills will allow candidates to find your job on our website and help them make an informed decision on if they are right for the vacancy you are advertising.

If you have added skills to your job advert you will also be able to use our Best Match feature when you come to shortlisting candidates.

A quick way to shortlist the most suitable applicants is by using the filter options.

First, find the job via the 'Jobs & Applications' tab, click on the job title and then select 'Show filters' on the top right-hand side above the search results.

From this page, you can select various criteria, including salary range, distance of the applicant from the job and the number of screening questions they've answered correctly.

The filter will be applied automatically and you can edit it, hide it by clicking 'Hide filters' or remove it completely by clicking 'Clear'.

If you have added skills to your job advert you will be able to use our Best Match feature. This will rank candidates, based on keywords in their CV, whether they've attached a covering letter, screening questions answered correctly, location, and salary. This is a quick and efficient way to shortlist your applicants against your specific requirements.

You can rate how suitable applicants are for your job using the colour-coded flags.

When viewing a list of applicants, click on the flag symbol next to a candidate's name and choose from green (suitable), yellow (maybe) or red (unsuitable).

You can access all applicants with the same rating by clicking on the rating categories on the left-hand side of the page. This allows you to easily perform useful actions, such as emailing all unsuitable applicants at once.

You can also rate multiple applicants at the same time by ticking the checkbox next to their name and then clicking the 'Rate' button at the top of the list.

When you've reviewed applicants to your job, you may want to send them an email. Candidates will appreciate a response, even if it's to notify them that they've been unsuccessful.

When viewing a list of applicants you can email one or more by ticking the checkbox next to their name and then clicking on the 'Email' button at the top of the list. From this page, you can select from several standard message templates, such as 'Suitable' or 'Unsuitable', or create your own.

Before sending the email, you can also choose whether to allow applicants to reply to your message. If you do allow replies, then your email address will be used, otherwise 'noreply@reed.co.uk' will be used.

In CV Search, use keywords to search for candidates' CVs, combined with filters to remove irrelevant candidates and quickly identify the most suitable CVs.

We've made the most commonly used (and useful) filters available as the default CV Search view:

  • Location - search within a number of miles of a candidate's home address
  • Salary - search within a salary range
  • Sector - candidates registering on reed.co.uk tell us what sectors and specialisms they want work in: this filter helps remove candidates who may have the right skills, but the wrong experience
  • Job type - this allows you to filter candidates looking for full-time or part-time, permanent, temporary, or contract work
  • Activity - by default, your search will return candidates active (who have logged in) within the last month and who are, therefore, actively seeking work. If your first search doesn't return the right match, then broaden this filter e.g. 'registered within the last 3 months'.

You'll be able to select other filters at the bottom of the "Filter candidates" section such as 'Qualifications', 'Languages', 'Transport', and 'Eligibility'.

We recommend you start your search on a broad basis then refine it to find the best matching candidates.

If you're an administrator for your account, you can invite colleagues to join it by clicking 'Account Settings' and clicking the 'Invite new users' button.

You can then enter the email addresses of the colleagues you wish to invite to your account. If you enter multiple email addresses, you should separate each one with commas.

If you're not an account administrator, but would like to invite a colleague to your account, please contact your account administrator.

Can't find what you're looking for? Contact us