Our client is looking to recruit a Claims Administrator to join their busy team in Croydon
Objective of the role
To provide a professional, efficient and proactive warranty claims service, reflecting the brand values of our clients.
37.5 hours per week. Due to the nature of this position, hours may vary in line with business needs.
Handle all incoming calls in a polite, efficient and proactive manner, in line with the department service levels and company standards.
Ensure that the warranty is valid and that the claim requested is covered by the warranty and all claimed costs are within the agreed limits of the warranty scheme and meet with manufacturer recommendations. Register all conversations and details of the claim onto AWP in house and or client computer system database.
Where a claim is deemed to be invalid and or is subject to partial denial of elements, advising the retailer/customer in a fair and reasonable manner.
Claims Department Administration.
Ensure that the retailers are adhering to warranty claim procedures and authority limits. Electronic filing of warranty claims and supporting documentation, ensuring claims processed for payment are audit safe.
Reply to all correspondence within defined time scales, ensuring the departmental standards are adhered to.
Collective responsibility to ensure claim payments are made within department time scales. Collective responsibility of scheme and retailer claims performance.
Education / Qualifications
A good working knowledge of motor vehicles
Specialist Skills & Knowledge (disarable)
•Thorough knowledge of motor vehicle warranty and sound technical knowledge
•Good commercial focus
•PC Literate with practical working knowledge of MS packages
•Excellent telephone manner and written communication
•Self motivated, Organised with strong administration skills
•Ability to work successfully within ateam
- Customer Service
- General Administration
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