VP Operations Support Manager

Posted 8 January by cer Financial
VP Operations Support Manager
London
Permanent
Competitive Salary

Our client, a large international bank based in City of London urgently require a VP Operations Support Manager to join their Department on a permanent basis. This role is new, and reflects the continued growth of the business in London.

Responsibilities of the VP Operations Support Manager will include:
  • Act as liaison point for regional offices acting as their first point of escalation should an item continue unsettled and for new projects that include Operations Support.
  • Assist sections in the central branch offices to improve workflow from customer support and control perspective.
  • Manage the Customer Service and Control Groups within Operations Support.
  • Supervise the provision of customer service, payment investigations and daily Cash Management Services for EMEA customers along with providing domestic UK Banking services for Corporate customers holding accounts.
  • Oversee the delivery of the daily reconciliation of Nostro and sub ledger accounts confirming the appropriate escalation of outstanding items.
  • Responsible to train staff in the Customer Service and Control Groups
  • Act as contact point for operational matters linked to our Nostro relationships.
Successful VP Operations Support Manager will have:
  • Be a self-motivated team player with Forward thinking and self-assured in challenging existing processes where advances or enhanced controls are essential.
  • Demonstrates a practical attitude and takes the initiative to deliver high quality levels of service to both the Bank’s internal and external customers.
  • Displays professional sureness when interfacing with internal or external stakeholders on subject matters concerning their own business stream.

Reference: 33980923

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