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UX Research Manager

Posted 8 March by Michael Page Digital Easy Apply Ended

Join an ever expanding finance company located in London. Sitting in the UX/UI team you will have 2 direct reports, one being research focused the other heavily into data analytic. You will be expected to help guide and teach while having a strong analytic background yourself.

Client Details

Michael Page has teamed up with an accountancy firm located in London which has reach to over 147,000 members worldwide.

Description

Key responsibilities for the UX Research Manager are:

  • Line managing the UX Analyst and UX Discovery Executive
  • Taking responsibility for the Discovery and Analysis phases of the UCD process, and assistance with ongoing assessments of solutions
  • Managing a programme of user testing and insight that informs individual projects and identifies opportunities for future strategy and activity
  • Presentation of insight back to internal stakeholders, and gain buy-in to recommendations
  • Creating the necessary documentation that outlines research/testing/data analysis findings
  • Working with the Head of User Experience to present insight and shape future activity plans
  • Owner of analytics/research software and tools
  • Ownership of personas and user journeys
  • Recommending new tools and techniques that will advance the quality of the data collection and analysis
  • Support the Head of User Experience in continuing to change the culture of the organisation towards that of a user-focused one by raising the profile of the UX team and challenging assumptions within the business

Profile

The successful UX Research Manager will have ideally come for a data ayalytis backgroud with:

  • Extensive working knowledge of using Google Analytics
  • An understanding of Google Tag Manager
  • Evidence of having managed a user research programme
  • Experience of facilitating user research/testing
  • Experience of using user research tools including Optimal Workshop, Hotjar, Morae or similar
  • Numerate with a solid academic background
  • Educated to degree level, ideally with studies associated to HCI, psychology or data science
  • A track record of managing a successful team, ideally within a Digital or Analytical team
  • An effective presenter who can simplify complexities for the layman
  • Stakeholder management and influencing experience, ideally on a global / international scale
  • Ability to craft and manage a programme of continuous delivery
  • Team player

Job Offer

On offer for the sussecful UX Manager is £45 000 - £50 000 per year (depending on the skillset) benefits and a bright career path.

Reference: 34567393

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