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Travel Customer Service Advisor

Posted 1 February by Search Consultancy Ended

Job Title: Travel Customer Service Advisor - Full-time

Job Location: Birchwood, Warrington

Job Salary: £15,800 rising to £17,000 after probation + uncapped monthly commission

Working Hours: Full-time, flexi hours between 8am and 9pm. Weekend work on a rota


The company:
This is an award winning travel company that prides itself on providing exceptional customer service.
To provide great service we need great staff and when we get them we look after them! With an industry leading benefits package (see below!), fantastic training, great working environment and amazing career prospect we feel we have a lot to offer!

For the position of a Travel Customer Service Agent we are looking for the following experience:
* Proven ability of delivering excellent customer service/sales
* Passionate about travel! - previous travel industry experience is not essential as full training given
* Excellent telephone manner with strong verbal communication skills
* Proven ability to meet targets/KPI's
* A strong team player

The Job:
Travel Consultants handle inbound calls from customers regarding existing, worldwide travel bookings. Your day to day responsibilities will include:
* Answer inbound reservations calls from customers who want to amend or receive updates on existing bookings, adding value where possible
* Offer exceptional customer service, which exceeds the customers expectations
* Meet and exceed individual and team KPI's
* Promote travel opportunities through the use of personal travel experiences and training
* Look for other opportunities to drive customer interaction and identify opportunities to add value

Benefits Package:

* Company pension
* 25 days annual leave in addition to bank holidays
* On-site free parking
* Bupa Health Care
* Childcare Vouchers
* Travel Insurance
* Exciting global travel industry discounts including flights, hotels, international rail, cruises & tour operators
* And much more!

Apply online now or for further information call Diane on (0161) (835) (8767)

Keywords: Customer Service Advisor, Customer Service Executive, Customer Care Advisor, Inbound, Call Centre, Contact Centre, Sales, Call Centre, Customer Service, Inbound Sales, Outbound Sales, telesales, travel, tourism, leisure and tourism, holiday rep, cabin crew, reservations
Location - Birchwood, Warrington, Warrington, Cheshire, Greater Manchester, North west,

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Reference: 34375885

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