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TOC Specialist - Day Shift

Posted 3 August by EE Featured Ended

Technology Operations Centre Specialist - Day Shift

£Competitive + benefits

Bristol

The job:

We're EE. And we have a shiny new network. One that touches every part of digital life and comes with jaw-dropping customer service. With your help, more people than ever can enjoy our hard work. And we can bring a little bit of technological magic to everyone's lives. So join EE. Named one of the Best Big Companies to Work For by the Sunday Times.

Our Technology Operations Centre is where the EE magic happens. And, as TOC Specialist, it'll be your job to make sure everything's running smoothly. Reporting to the TOC DAY SHIFT Duty Manager, you'll make sure the EE network is up and running for our customers 24 hours a day. You will also ensure that projects delivering into the area are fit for purpose, and the department have everything necessary to maintain EE services.

What you'll do:

  • Represent the department on projects and programmes, to ensure new services are introduced successfully
  • To resolve, where possible, faults and incidents and provide in-depth technical understanding of end to end service and recovery options
  • Maintain incident ticket details and ensure stakeholder management is performed
  • Provide consistency for 24*7 shift, by ensuring tools and processes are maintained and up to date

You'll definitely:

  • Have a good understanding of project delivery
  • Have decent experience within 24/7 real time event management
  • Know all about network monitoring and ticket management tools
  • Be an expert at analysing and breaking down problems and information
  • Have excellent end-to-end knowledge of EE's key systems and services
  • Be familiar with 2G, 3G and 4G network elements
  • Demonstrate excellent written and verbal communication skills

Nice to haves

  • Current security clearance
  • ITIL V3 foundation qualification

What's in it for you:

  • Competitive salary
  • Pension
  • Healthcare Cash Plan
  • Bonus
  • Life Assurance
  • 25 days' holiday
  • 30% Friends and Family discount from day one (conditions apply)
  • Other discounted products and services, as well as a range of other benefits

Shift Pattern:

  • The Day shift working hours 09:00 - 17:30

At EE, we're creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.

For more information and to apply, please click on the apply link.

Required skills

  • 4G
  • Analysis
  • Faults
  • Incidents
  • ITIL
  • Recovery
  • 2G
  • 3G
  • Problem
  • Network Monitoring
  • Operations Centre
  • Ticket Management Tools
  • 24/7 Shift

Reference: 32997073

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