Test Governance and Operations Lead Manager

Required Skills & Qualifications:

• Extensive experience in E2E test delivery across various technology change and testing projects.
• Strong advocacy for Test Governance and Frameworks to ensure effective and efficient testing.
• Experience in providing metrics and dashboard reporting to Leadership.
• Ability to manage risks, issues, and dependencies, with escalation to Leadership when necessary.
• Excellent communication and stakeholder management skills, capable of influencing C-suite executives.
• Solid problem-solving skills, with the ability to analyse complex data and reach appropriate conclusions.

Day-to-day of the role:

• Manage test operations and governance models to support project and programme delivery.
• Define and ensure understanding of quality standards across testing delivery teams.
• Develop operational processes and ensure they are understood across project and testing delivery teams.
• Develop and maintain plans for demand management, including forecasting and budgeting.
• Engage with project stakeholders to initiate test setup and allocate suitable test managers from the Test Delivery Pool.
• Attend planning sessions to understand the project pipeline, timescales, and technologies.
• Manage the recruitment, onboarding, assignment, and scheduling of resources for the TMO.
• Build and maintain relationships with internal stakeholders and third-party suppliers.
• Contribute to strategic plans and reviews, prepare action plans, and resolve resource issues.
• Identify and highlight opportunities for improvements in testing operations.
• Support and deliver testing services in collaboration with the Test Delivery Pool.
• Maintain the TMO Repository of Test assets and collateral.
• Generate and publish reporting metrics and KPIs related to operations activities.
• Conduct internal reviews and delivery assurance as per the TMO Framework.
• Collaborate with third-party test suppliers to share good practice and test standards.
• Ensure adherence to the Test Framework and leverage test tools within programme/project testing.
• Drive continual process improvement to enhance quality and service offerings.
• Report metrics and KPIs related to governance and assurance activities.
• Apply methods to support Agile, CI/CD, DevOps, Waterfall, and other hybrid approaches.

To apply for this Test Governance and Operations Lead position, please submit your CV and cover letter detailing your experience in test governance and operations within technology change and testing projects.