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Test Administrator - Newcastle

Test Administrator - Newcastle

Posted 4 November by Pearson UK
Featured Ended

Test Administrator - Newcastle

Description

Pearson VUE () is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.

Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).

Pearson VUE offers a great environment to start or grow your career, we are now hiring for apart timeTest Administrator to join our team inNewcastle.

Starting pay is£9.19 per hour.

Key Responsibilities

  • Provide a high level of customer service at all times.

  • Ensure candidates’ needs are met with understanding and respect.

  • Ensure equipment is operational and test stations are in working order to deliver testing.

  • Process candidates’ sign-in (including verification of candidate identity) according to Pearson VUE and client procedures.

  • Explain the test process to candidates and deal with other queries as required.

  • Ensure the integrity and security of tests are maintained and that they are supervised/invigilated to the required standard.

  • Print and provide post-test score reports to candidates as required.

  • Periodic download and review of examinations and test centre schedules.

  • Review test schedule and ensure the preparation for candidates (including those with special needs) is made.

  • Understand the testing needs and procedures for every Pearson VUE client and have the capability to adjust approach accordingly.

  • Ensure all compliance standards relating to the test centre operation and Pearson VUE stringent security protocols are adhered to.

  • Perform daily test centre opening and closing procedures.

  • Comply with business needs on a day to day basis and undertake reasonable additional duties to ensure the smooth running of the test centre.

  • Liaise with Pearson VUE technical support staff to investigate and resolve technical issues.

  • Undertake all accreditations and skills checks as required by the business.

  • Help to ensure a clean, professional, quiet testing atmosphere in the centre.

  • Support and deliver any events and alternative test delivery processes as defined, both in permanent and temporary locations.

  • You will be based in one of the Pearson VUE test centres but some local travel to other PPC’s or temporary locations may be required.

Schedule Requirements

Our ideal candidate demonstrates teamwork, with the availability to work a variety of shifts any day - Monday through Saturday - between the hours of 7:00 am and 9:00 pm. Candidate must be open to flexible scheduling.

This is strictly a part-time position with an expectation to work more hours if needed.

Schedules are available at least 2 weeks in advance.

Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.

We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.

The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Qualifications

Qualifications

? High school diploma or equivalent is required

? Minimum of 1 year customer service experience is preferred

? Experience proctoring or invigilating exams is highly preferred

? Must be flexible in work hours and days

? Beginner to intermediate experience in Microsoft Office (Word, Excel and Outlook)

? Must be able to sit for long periods of time and also escort candidates to and from testing room. Must be able to bend, stoop and lift up to 20 lbs with reasonable accommodation.

? Must be comfortable in a quiet testing environment, hear soft voices and see details from a distance.

Primary Location: GB-GB-Newcastle Upon Tyne

Work Locations: GB-Newcastle Upon Tyne-3 Collingwood 3 Collingwood St. 1st Fl. Newcastle Upon Tyne NE1 1JW

Job: Testing Center

Organization: Assessments VUE

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Sep 23, 2019

Job Unposting: Ongoing

Schedule: Part-time Regular

Req ID: 1912269

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Reference: 38977950

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