Tenancy Services Manager

Posted 5 April by Retinue Solutions
Tenancy Services Manager - Community Safety and Anti Fraud
£31,770 - £35,300
Location: Coventry
Permanent: 36.25 hours per week

Orbit is a fantastic business and one that's really going places.

We have a fantastic opportunity for a Tenancy Services Manager to lead our team of 6 in the Midlands.

As Tenancy Services Manager, you will report to the Regional Tenancy Services Manager and will manage and be accountable for the Community Safety and Anti-Fraud (CSAF) Team delivering landlord services to general need's customers in the management of ASB, Domestic Abuse, Hate Crime, Safeguarding and Tenancy Fraud.

You will ensure high levels of performance as well as services that are compliant, efficient and consistent in approach. You make sure our services are cost effective and are in the best interests of both customers and the business.

Tenancy Services is part of the Customer Services Directorate and is split into two streams of Community Safety and Anti-Fraud and Response; both are responsible for delivering day to day tenancy management and are part of getting us match fit to embrace opportunities and challenges both now and in the future. Key to this has been changing how we work and how we deliver services to customers and work with partners.

So far we have defined what we will do in our role as landlord. We have created three regions and moved to a patchless model and we are now in the process of creating a team of experts. To ensure we deliver and to drive where we go next, we are looking for dynamic and inspiring leaders.

About You

Whilst experience of working in a social housing environment is not essential - a proven ability to embrace change, lead, inspire, innovate and deliver excellent outcomes is!

This key role so it is essential that you have experience of staff management with the ability to coach, motivate staff and get the best out of your team.

We are looking for someone who has an understanding of housing tenancy and possesses a strong knowledge of tenancy management.

Please see the attached requirements in the Role Profile for further information.

About Us

As one of the country's largest housing associations, Orbit owns and manages 40,000 homes and is committed to its purpose of Building Communities. Orbit is an ambitious, dynamic organisation with national reach and influence. We are passionate about making a real difference to our communities, ensuring our customers are proud of where they live. We are a long-term sustainable business and make profit for a purpose in order to re-invest in our services and to build much needed new homes.

How to Apply

To apply for this role please submit your CV and a Supporting Statement that demonstrates how you meet the key criteria we need. If you wish to discuss the role further then please contact Tom Bullock at Retinue Solutions

Advert Close: Sunday 15 April 2018

Interviews: Tuesday 24 or Wednesday 25 April 2018

Retinue Solutions is committed to equality in the workplace and is an equal opportunity employer.
Retinue Solutions is acting as an Employment Business in relation to this vacancy.

Required skills

  • manager
  • team leader
  • Domestic Abuse
  • ASB
  • housing management
  • tenancy services
  • housing tenancy
  • Safeguarding and Tenancy Fraud

Reference: 34834247

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