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Lettings Administrator, Tenancy Care X1 Sales and Lettings are proud to have a workforce consisting of the best talent in the industry, we are a&nbsp;rapidly expanding Sales, Lettings and Property Management business which has gone from strength to strength over the last 14 years with offices in Liverpool, Leeds, Manchester and Kent. We have an expert qualified team base of over one hundred team members and a managed portfolio of over 4500 properties across the Northwest and Kent.&nbsp;We pride ourselves on providing a high quality rental experience whilst building strong and lasting relationships with our tenants and landlords alike.&nbsp; Our Values We pride ourselves on developing and rewarding our team and making sure everyone plays a part in the continuing success of our company. We operate by the values of Teamwork, Accountability, Quality, Fun, Compliance and Flexibility.&nbsp; Awards and Accolades We’re passionate about what we do, and we’re honored by the recognition we’ve received along the way. As a leading agency, we’re committed to upholding the highest standards in the property sector, with our achievements reflecting our dedication and expertise.&nbsp;As we continue to grow, we remain focused on delivering excellence and recruiting top talent to join our journey. In 2024, X1 received prestigious recognition at the UK Property Awards, being named both the Best Lettings Agency for the fourth consecutive year and Best Estate Agency in Manchester. In 2023, The Negotiator Awards, a renowned name in the industry, awarded X1 Sales &amp; Lettings the Gold status for Regional Agency of the Year in the North East &amp; North West.&nbsp; We’re also proud of our past achievements, including being named Best Lettings Agency in Manchester by the UK Property Awards for three consecutive years through 2023, and winning Best Lettings Agency in Merseyside in 2022. In 2021, X1 was awarded Gold by the British Property Awards, and The Negotiator recognized us as Lettings Agency of the Year. The Role – Your Focus and Contribution As a member of the Lettings team, you will be responsible for administration of the application process through to move-in, daily management of tenant care, renewals, and deposits. The role will be process driven and customer facing, your strong organisational and communication skills both internally and externally will contribute to your overall success in the role.&nbsp;This is a prime role for you to make a difference, develop your skills and strengths, with a complete focus on delivering outstanding personal, team and business results and success. Working in line with compliance legislation Completion of all tenancy and reposit renewals adhering to SLAs Ensuring appropriate communication with SAM regarding notices received Deposits and reposit registered inline with SLAs Ensuring all compliance documentation on internal system(s) Responsible for completion of pre-tenancies Co-ordinate key and fob handovers and tenant move-in Management of parking Ensuring referencing is completed in line with SLAs Processing of holding deposits inline with legislation and SLAs Provide impeccable customer service levels and contribute towards positive brand reputation Complaint handling Ensuring internal systems are kept up to date with all contact details and relevant notes About You We are looking for a highly organised individual, with an eye for detail, great self management skills, someone is proud of what they do and has a people friendly personality.&nbsp; • Team player • Excellent organisational skills • Pro-active approach • Process driven • Excellent attention to detail • Use own initiative to effectively problem solve • Strong communication and customer service skills • Works confidently in a fast-paced environment • Passionate about delivering exceptional standards • Well presented • Proficient technically • Professional, positive and enthusiastic approach We offer : A competitive salary, 25 days holiday plus Bank Holidays and additional paid time off at Christmas and investment in your on-going training and development. We also offer complimentary on site gym access and a whole host of employee perks such as discount cards and regular treats and staff events. Department - Lettings Location - Manchester Media City Salary - 27,000 OTE Contract type - Permanent Hours - 9.30am - 5.00pm Monday to Thursday, 9.30am - 4.30pm Friday REF-228 405

Lettings Administrator

Senior Account Manager X1 Sales and Lettings are looking for an articulate, experienced and accomplished Senior Account Manager to oversee a student landlord portfolio in our vibrant and friendly Manchester branch. X1 Sales and Lettings are proud to have a workforce consisting of the best talent in the industry, we are a&nbsp;rapidly expanding Sales, Lettings and Property Management business which has gone from strength to strength over the last 14 years with offices in Liverpool, Leeds, Manchester and Kent. We have an expert qualified team base of over one hundred and forty team members and a managed portfolio of over 4500 properties across the Northwest and Kent.&nbsp;As well as supporting and coaching you in this incredible senior role, we will also sponsor your ARLA qualifications (or consider sponsorship of any other qualifications you feel will help you achieve your best). The working environment is completely unique to the property sector and you will experience a different way of working in a busy, friendly and fast paced environment which we believe enables us to give our clients the greatest service available in the market. Our company has rapid plans for expansion over the next 5 - 10 years and so this role is not only a fantastic opportunity in itself - but leaves open doors for future progression with opportunity for candidates to grow their portfolio size and develop their CV beyond what is often possible at other agencies. Our Values We pride ourselves on developing and rewarding our team and making sure everyone plays a part in the continuing success of our company. We operate by the values of Teamwork, Accountability, Quality, Fun, Compliance and Flexibility.&nbsp; Awards and Accolades We’re passionate about what we do, and we’re honored by the recognition we’ve received along the way. As a leading agency, we’re committed to upholding the highest standards in the property sector, with our achievements reflecting our dedication and expertise.&nbsp;As we continue to grow, we remain focused on delivering excellence and recruiting top talent to join our journey. In 2024, X1 received prestigious recognition at the UK Property Awards, being named both the Best Lettings Agency for the fourth consecutive year and Best Estate Agency in Manchester. In 2023, The Negotiator Awards, a renowned name in the industry, awarded X1 Sales &amp; Lettings the Gold status for Regional Agency of the Year in the North West.&nbsp; The Role&nbsp; As a Senior Account Manager on our student portfolio, you will oversee operations of Landlord investments ensuring these are managed effectively and maximising value for both the client and company. Your organisational abilities and strong communication skills both internally and externally will contribute to the overall success of your client investments, and market reputation of X1 brand. You will be a positive representative of the company and carry a polite and professional approach in all communication. You will have a strong business acumen, have a proactive approach and excellent attention to detail.&nbsp;You will work alongside a team of other Senior Account Managers who will support you and share the same goal. Some of the role responsibilities are as below: • Ensure landlords receive impeccable customer service and contribute towards positive brand reputation • Proactively working with Landlords to understand investment portfolios and generate new business opportunities • Co-ordinate with internal teams regarding all aspects of Landlords properties performance • Review the financial performance of your sites monthly • Communicating with Landlords regarding all aspects of their properties and performance in line with SLAs • Property visit for voids to gather appropriate landlord and property management feedback and co-ordinate with team on marketing and dressing • Responsible for ensuring all notes added to internal system(s) following any Landlord comms • Appropriately authorising maintenance charges in line with SLAs • Responsible for ensuring high value works are completed to a satisfactory level • Responsible for all fees charged to landlords • Ensuring the portfolio is bringing in all avenues of revenue • Conduct property viewings with Landlords and Investors • Become expert in market and local competitors to appropriately advice landlords • Ensuring annual rent reviews in line with market rate • Submitting weekly stats to senior leadership team • Complaints handling • Responsible for ensuring all properties and Landlords are compliant About You Strong business acumen Property experience - ideally ARLA qualified or willing to work towards Extremely strong communication and customer service skills&nbsp; Ability to build relationships and rapport with all clients and customers Professional, positive and enthusiastic approach Excellent phone etiquette Works confidently in a fast-paced environment Passionate about delivering exceptional standards&nbsp; Well presented Excellent organisational skills Proficient technically If you are an ambitious, organised, engaging property professional then we would love to hear from you and have you join us on our journey. Department – Lettings Location - Manchester Contract type - Permanent Hours -&nbsp;favourable&nbsp;working hours of 9.30am - 5.00pm Monday to Thursday, 9.30am - 4.30pm Friday Salary - &nbsp;We offer a competitive salary, 25 days annual leave plus bank holidays and additional paid time off over Christmas. We also give our staff complimentary use of our on site gyms as well as many social events, awards ceremonies and treats throughout the year. REF-228 403

Lettings Manager

X1 Sales and Lettings Kent - Property and Tenancy Care Manager - Part Time Are you ready to join an exciting, fast paced, multi award winning Property Lettings Company? Working with us you will have the opportunity to grow your career by working within our busy and friendly Kent (Gillingham/Chatham) Office, delivering fantastic customer care to strengthen our retention of customers/tenants whilst continually building our strong reputation. This is a prime role for you to make a difference, develop your skills and strengths, with a complete focus on delivering outstanding personal, team and business results and success. Welcome to X1 Sales and Lettings X1 is a dynamic and highly successful Property Letting and Sales company, established in 2011. After success and ongoing business growth we have gone from strength to strength and now operate offices in Liverpool, Manchester, Leeds, and Kent with more than 5000 properties under our management and over one hundred and thirty employees. We pride ourselves on providing a high quality rental experience whilst building strong and lasting relationships with our tenants and landlords alike. For more information please visit our website or social media pages. Our Values Our values of Quality; Teamwork; Accountability; Flexibility; Compliance and Fun are at the heart of our culture and the way we do things and essential to our sustained success.&nbsp; The Role – Your Focus and Contribution As the Property and Tenancy Care Manager you will be responsible for all aspects of tenancy administration and property compliance. You will also deal with all enquiries and viewings and be guided by your Senior Account Manager. Some of the main aspects of the role are as below: ·&nbsp;Renewals ·&nbsp;Chasing rent arrears ·&nbsp;Arranging move ins ·&nbsp;Registering deposits and serving prescribed information ·&nbsp;Deposit / Reposit disputes ·&nbsp;Raising invoices / void period bills ·&nbsp;Tenant queries ·&nbsp;Serving notices ·&nbsp;Tenant admin e.g. tenancy takeovers, early termination of tenancy&nbsp; .&nbsp;Inventory and check out inspections ·&nbsp;Monthly routine inspections ·&nbsp;Maintenance issues – instructing works, ordering parts ·&nbsp;Organising caretaker / cleaner work schedule - Dealing with new enquiries - Conducting viewings You will be customer facing and ensure that all the tenants within your portfolio experience the highest level of care and customer service to ensure they have a happy living experience with X1. What you will bring: We want a highly organised individual, with an eye for detail, great self management skills, someone who is proud of what they do and has a people friendly personality. We are looking for someone with a strong property background. Ideally you will also be ARLA qualified or willing to study towards, and hold a full UK driving licence. We offer : A competitive salary, 25 days holiday (pro-rata) plus all Bank Holidays, additional paid time off over Christmas and investment in your on-going training and development.&nbsp; Department - Lettings and Property Management Location - Our office is based at our ' X1 Chatham Waters' development which is close to Gillingham/Chatham. Contract type - Permanent - Part Time Hours - 9.30am - 5.00pm Monday, Tuesday and Wednesday REF-228 379

Lettings Administrator - Part Time - Immediate Start

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