A Telesales Administrator is required by an Italian Food and Wine Company based in Park Royal, NW10 and the role is a permanent position. We are looking for an experienced sales professional to join an expanding team in our office. Your role will be to take incoming calls and make outbound calls; contact and develop new business and to process orders as well as dealing with day to day admin.
Job description - Key responsibilities
Making calls to customers
Responding in a timely manner to customer enquiries by phone, email and fax
Processing customer orders in an efficient & prompt manner
Handling all administration of orders, and maintaining accurate pricing, discounts, delivery dates and delivery instructions
Supplying customers with required information on order processing and, as required, liaising with Stock Control/Purchasing to expedite non-stock items as appropriate
Communicating with customers and other departments within the business to ensure a high standard of customer service is maintained
Liaising with Credit Control regarding customer account status and payments
Ensuring that claims relating to damaged stock are processed without delay, and arranging replacements/credit notes/returns where appropriate
Any other duties as reasonably requested by the Line Manager
Upselling promotional products Required Abilities & Experience
Proficient IT skills (Microsoft Word, Excel, Outlook)
Good telephone manner - Conversational level English both written and spoken (Italian would be an advantage)
Confident in dealing with customers, with good interpersonal and communication skills
Proven ability to pay attention to detail and to be accurate in detailed tasks.
A love for learning
Ability to work independently but also within a small and highly motivated team
The ambition to meet targeted outbound call volumes & sales targets
Successful record in regular outbound promotions and sales bonuses & commissions
The successful candidate will have the relevant experience and be able to start immediately.
Office hours - 40 hours excluding lunch - shift work + weekend work as part of the rota.
Salary - £18,000 - £21,000 per annum depending on experience
Please send your CV through. Thank you, we look forward to receiving your applications.