Technical Support Analyst

Posted 23 January by Midas Recruitment

We are currently recruiting for a Technical Support Analyst, providing a mixture of support and services to their customer base. The successful candidate will analyse, diagnose and resolve any difficult issues. Working in a challenging, fast paced environment, our client is offering a competitive salary with an excellent package.

As the Technical Support Analyst you will be responsible for:

  • Responding to inbound queries - 1st and 2nd line issues
  • Diagnosing and resolving any software issues (technical and functional)
  • Installing and upgrading software onto computer infrastructure
  • Supporting customer hosted software

The successful candidate for the role:

  • Will have experience providing technical support
  • Be prepared to travel and work on customer sites, including some overnight stays
  • Must have a full driving license
  • Analytical problem solver
  • Strong working knowledge in a Microsoft technical environment

In return the Technical Support Analyst will receive a basic salary of between £25,000 - £31,000 plus £3,500 car allowance, fuel card, medical cover for family and pension.

To apply for the job click apply and send us your CV.

Please Note: We do not contact or write to unsuccessful candidates. If you have not heard anything from us within 48 hours of the closing date, you should presume that your application was unsuccessful.

Required skills

  • Analyst
  • Software
  • Technical Support
  • 2nd Line
  • 1st Line

Application questions

Do you have previous experience providing technical support?
Are you prepared to travel, including overnight stays?

Reference: 34292991

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