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About Krystal
Krystal is a B Corp certified internet services company specialising in a range of web hosting solutions & services for businesses all over the world.
Krystal started in 2002 with a mission to disrupt the web hosting industry and become a force for positive change. Today, we’re the largest independent web host in the UK.
We pride ourselves on our promise of being honest and reliable. From our clear and fair billing policy and award-winning in-house support, to our dedication to using 100% renewable energy, our commitment to doing the right thing makes us unique in our industry.
Today we operate out of multiple datacentres in the UK, USA and Amsterdam giving us a truly global reach.
We are looking for 2 full-time Technical Support Agents to join our friendly team of highly skilled staff. These roles will involve answering support tickets, live chats and support phone calls as part of the main tasks throughout the day.
What you’ll be doing
Reporting to the Head of Support, Technical Support Agents will be joining a team of 60+ like-minded individuals. Using Slack and TeamSpeak to keep in touch with each other throughout the day, all support is handled through tickets, phone calls and live chat.
Krystal’s fleet runs cPanel and a LAMP stack, so familiarity with these technologies is highly preferable. On-the-job training will be provided and there’s scope for additional training via courses to develop your career. Once up to speed, Technical Support Agents will handle incoming requests, and will work collaboratively with the wider team to deliver first-class service to their clients.
We have 2 shift patterns available:
What experience you’ll need to apply:
Highly Desirable:
What’s in it for you?
What next?
We have chosen to partner with our friends at ADLIB who are managing the recruitment process for Krystal. As a B Corp, they are well versed in attracting the best candidates that have the right skills and experience, combined with the desire to work for a business driven by purpose and a want to make a positive impact on society and the planet.
Please note that any candidates that approach Krystal directly will be forwarded to ADLIB for consideration.
Inclusion and equality
Krystal is committed to maintaining a diverse workforce and an inclusive work environment. Our approach is shaped by a strong respect for each individual within the team. We want you to do your best work and we value diversity of opinion and background. We welcome applications from diverse candidates.
Krystal is a B Corp certified internet services company specialising in a range of web hosting solutions & services for businesses all over the world.
Krystal started in 2002 with a mission to disrupt the web hosting industry and become a force for positive change. Today, we’re the largest independent web host in the UK.
We pride ourselves on our promise of being honest and reliable. From our clear and fair billing policy and award-winning in-house support, to our dedication to using 100% renewable energy, our commitment to doing the right thing makes us unique in our industry.
Today we operate out of multiple datacentres in the UK, USA and Amsterdam giving us a truly global reach.
We are looking for 2 full-time Technical Support Agents to join our friendly team of highly skilled staff. These roles will involve answering support tickets, live chats and support phone calls as part of the main tasks throughout the day.
What you’ll be doing
Reporting to the Head of Support, Technical Support Agents will be joining a team of 60+ like-minded individuals. Using Slack and TeamSpeak to keep in touch with each other throughout the day, all support is handled through tickets, phone calls and live chat.
Krystal’s fleet runs cPanel and a LAMP stack, so familiarity with these technologies is highly preferable. On-the-job training will be provided and there’s scope for additional training via courses to develop your career. Once up to speed, Technical Support Agents will handle incoming requests, and will work collaboratively with the wider team to deliver first-class service to their clients.
We have 2 shift patterns available:
- Monday to Friday – 12pm – 8pm
- Wednesday to Sunday – 9am – 5pm
What experience you’ll need to apply:
- Experienced with cPanel & WHM.
- Experience or strong knowledge of web hosting.
- Polite, industrious, and professional at all times.
- Great team player and positive mindset.
- Excellent communication skills, both written and verbal.
- Willingness to learn and passionate about technology.
- Ability to pick up new systems quickly.
- Security conscious.
Highly Desirable:
- General experience with virtualisation platforms, LAMP, SSH.
- Knowledge of end-user applications such as WordPress, Joomla, Magento etc.
- Understanding of mod_security and security best practices.
- Flexible with your working hours.
What’s in it for you?
- A salary of up to £32,000.
- 31 days annual leave – increasing with years of service.
- Your birthday off – because everyone deserves time for cake.
- Holiday buy-back scheme.
- Private medical insurance – upon successful completion of probation.
- Generous company pension scheme.
- Enhanced maternity/paternity/parental leave.
- Training courses through Udemy and other providers.
- Regular company social events.
- Christmas party & company birthday event.
- Employee Assistance Programme.
- Salary sacrifice electric vehicle scheme.
- Lifetime carbon offset – not just from when you started!
- “Krystal Karats” – earn points to redeem your Karats for hardware etc.
What next?
We have chosen to partner with our friends at ADLIB who are managing the recruitment process for Krystal. As a B Corp, they are well versed in attracting the best candidates that have the right skills and experience, combined with the desire to work for a business driven by purpose and a want to make a positive impact on society and the planet.
Please note that any candidates that approach Krystal directly will be forwarded to ADLIB for consideration.
Inclusion and equality
Krystal is committed to maintaining a diverse workforce and an inclusive work environment. Our approach is shaped by a strong respect for each individual within the team. We want you to do your best work and we value diversity of opinion and background. We welcome applications from diverse candidates.
Required skills
- cPanel, Wordpress, WHM, WHMCS
Reference: 52343012
Please note Reed.co.uk does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.
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