Technical Support Agent - IT Security Vendor
Package £18k base + Comprehensive Benefits
International IT security vendor
Offices based in Kent
Working as a technical support agent you will work with Tier one clients both in the UK and overseas
As a technical support agent you will be working for a leading provider of trusted identity and security solutions enabling businesses, large enterprises, cloud service providers and IoT innovators around the world to secure online communications, manage millions of verified digital identities and automate authentication and encryption
Acting as IT support liaison between Tier 1 and Tier 3
Troubleshoot escalated Cases/Incidents from Tier 1.
Support and mentor Tier 1 in their training and development via our internal Support communication channels (emails, Global Support chat).
Diagnosing and solving hardware/software faults
Determining the best solution based on the issue and details provided
Be proactive and an excellent team player
Escalating issues when further investigation and expertise are required
Ability to analyze tickets to spot trends and underlying issues
Ideally has solid experience working in a technical support role in IT.
Any PKI expericne or knowledge
Log calls and maintain accurate written records of work
Provide high valuable customer-oriented service
Able to travel to other offices when deemed necessary
Work productively and efficiently in a team environment to meet SLA and KPIs
Package : £18k base + Comprehensive Benefits
For more information, please apply below.
- Technical Support
- 1st Line
- Support Engineers