Technical Support Agent - IT Security Vendor

Posted 9 April by Result Recruitment Easy Apply

Technical Support Agent - IT Security Vendor

Package £18k base + Comprehensive Benefits

International IT security vendor

Offices based in Kent

Working as a technical support agent you will work with Tier one clients both in the UK and overseas

As a technical support agent you will be working for a leading provider of trusted identity and security solutions enabling businesses, large enterprises, cloud service providers and IoT innovators around the world to secure online communications, manage millions of verified digital identities and automate authentication and encryption

Responsibilities:

Acting as IT support liaison between Tier 1 and Tier 3

Troubleshoot escalated Cases/Incidents from Tier 1.

Support and mentor Tier 1 in their training and development via our internal Support communication channels (emails, Global Support chat).

Diagnosing and solving hardware/software faults

Determining the best solution based on the issue and details provided

Be proactive and an excellent team player

Escalating issues when further investigation and expertise are required

Ability to analyze tickets to spot trends and underlying issues

Requirements:

Ideally has solid experience working in a technical support role in IT.

Any PKI expericne or knowledge

Log calls and maintain accurate written records of work

Provide high valuable customer-oriented service

Able to travel to other offices when deemed necessary

Work productively and efficiently in a team environment to meet SLA and KPIs

Package : £18k base + Comprehensive Benefits

For more information, please apply below.

Required skills

  • Helpdesk
  • PKI
  • Technical Support
  • 1st Line
  • Support Engineers

Reference: 34862652

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