Technical Support Administrator

Posted 15 January by Foxwood Recruitment
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Technical Support Administrator

Monmouthshire

c.£18,000

We’ve partnered with an exciting Monmouthshire-based software company to welcome a deliverable and ambitious Technical Support Administrator to the team. The past 20 years have seen this company grow from an industry specific support group to a software creator, producing seamless systems that promote business efficiency in the construction industry.

Our client is the creator of a niche software system that is integral to many leading businesses in the construction arena; the service our client provides requires an open mind to modern services, delivering the very best client relationships. Owing to their success, our client is seeking a driven individual to push forward growth in this exciting and dynamic industrial arena.

Tasks

Answering incoming calls into the business

Logging support calls, accurately and efficiently onto the in-house system

General reception duties, such as meeting and greeting visitors

Providing support and assistance to the inhouse support team when required, duties could include updating calls, chasing up responses

Administration required in planning, preparing and sending out customer updates (issues)

Some financial responsibilities, such as maintaining petty cash and preparing and sending expense claims

Administration duties, such as updating computer records, ordering stationary, booking staff travel and accommodation when required, general office management including liaising with landlords

Making sure company IT system backups have run and changing backup media daily

Sales administration, preparing of standard quotations to customers and ordering of products with suppliers to fulfil customer orders

Preparing and sending out software information packs to prospective customers

Arranging in-house and external events

Other administration and support duties as required

Skills

Great, natural, telephone manner with customer. Fantastic customer service

Previous administration and assistant experience

Great accuracy and attention to detail

The ability to use your own initiative and to work as part of a team

Fantastic time management, being naturally tidy and organised with ability to keep track of multiple tasks and prioritise accordingly

Knowledge of windows and Microsoft Office - general interest in IT

Required skills

  • Administrative
  • Software

Reference: 39739958

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