Technical Support Administrator
We’ve partnered with an exciting Monmouthshire-based software company to welcome a deliverable and ambitious Technical Support Administrator to the team. The past 20 years have seen this company grow from an industry specific support group to a software creator, producing seamless systems that promote business efficiency in the construction industry.
Our client is the creator of a niche software system that is integral to many leading businesses in the construction arena; the service our client provides requires an open mind to modern services, delivering the very best client relationships. Owing to their success, our client is seeking a driven individual to push forward growth in this exciting and dynamic industrial arena.
Answering incoming calls into the business
Logging support calls, accurately and efficiently onto the in-house system
General reception duties, such as meeting and greeting visitors
Providing support and assistance to the inhouse support team when required, duties could include updating calls, chasing up responses
Administration required in planning, preparing and sending out customer updates (issues)
Some financial responsibilities, such as maintaining petty cash and preparing and sending expense claims
Administration duties, such as updating computer records, ordering stationary, booking staff travel and accommodation when required, general office management including liaising with landlords
Making sure company IT system backups have run and changing backup media daily
Sales administration, preparing of standard quotations to customers and ordering of products with suppliers to fulfil customer orders
Preparing and sending out software information packs to prospective customers
Arranging in-house and external events
Other administration and support duties as required
Great, natural, telephone manner with customer. Fantastic customer service
Previous administration and assistant experience
Great accuracy and attention to detail
The ability to use your own initiative and to work as part of a team
Fantastic time management, being naturally tidy and organised with ability to keep track of multiple tasks and prioritise accordingly
Knowledge of windows and Microsoft Office - general interest in IT
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