Technical Services Engineer

Company description:

ClearCourse

Job description:

Are you an IT graduate or a tech support person looking for an opportunity to join and progress, with a well-known and fast-growing technology business?

ClearCourse is looking for a Support Analyst to join us in a newly opened position. This is a fantastic opportunity for someone looking to join a thriving team with genuine promotion pathways. The role will be perfect for an outgoing, tech-passionate person to gain hands-on experience whilst working with fantastic products and supporting many specialized businesses.

Why work for us?

• 25 days' annual leave + your birthday off

• Employee wellbeing perks – including Peppy Health, Perkbox, etc...

• Enhanced maternity, paternity, and adoption pay

• Life Assurance and Group Income Protection

• Private medical cover with a cash plan

• Enhanced Company Pension

• Generous training budgets and reimbursement for professional memberships

What will this role consist of?

• Learn and understand the Company’s products and services

• Act as the customers’ main point of contact within the Company, including answering the phone, logging tickets, and monitoring emails

• Develop knowledge and understanding of customers

• Field customer inquiries to the relevant department

• Liaise with different departments within the company

• Report any customer concerns to the team leader or manager

Desirable experience/characteristics:

• Knowledge of effective customer service

• Technical knowledge of current information technology

• Exceptional interpersonal skills

• Proven strong analytical, problem-solving, logical thinking, and decision-making skills

• Experience with database use (preferably SQL Server)

• Experience using and supporting Windows OS

• Experience dealing with customers face-to-face, online, or by telephone

If this sounds like the role for you, apply to us now.