Technical Services Administration Assistant

THE OPPORTUNITY:

Macildowie are currently recruiting for a Technical Services Administration Assistant working for a business based in Leicester. Provide Administration Support to the Engineering and Technical Team.

This is a full time permanent position.

THE ROLE & YOUR RESPONSIBILITIES:

To work within the Fleet services, OE Engineering and Quality team in administration support, managing phone traffic during contracted hours and in support of the Duty Fleet Engineer.
To manage the team holiday planner and absence records.
To support a team of Technical Services Engineers in their duties of providing data trend analysis around component failure rates and types, through warranty data extracts.
Dealing with all clerical aspects of warranty claims:
Collating information and maintain the database.
Apportioning vendor invoices to each claim.
Ensuring that the presentation of data is consistent.
Submitting warranty claims to our parent company.
Applying credit notes to claims when settled by our parent company.
Closing off warranty claims
Preparing reports.
Assisting with the administration of training courses:
Manage training delegate schedule and attendance records.
Reconcile invoices and chase payments due.
Ensure that buffets and refreshments are ordered.
To collate the maintenance and service provider audit data and track outstanding actions and advisory items, as well as maintain the due dates for revisits.
To always provide first class customer service, being an office-based assistance in all telephone answering and end-user communications where necessary.
Communicate customer perceptions and objectives within the company, to influence company strategies.

EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:

Provide customer and market reports as requested from time to time from other departments under instruction from the Technical Services Manager.

Support the un-manned reception by meeting guests and taking office deliveries when required.

Support the development and implementation of marketing material and events as may be required.

Liaise with other companies within the group regarding international business.

Carry out any other duties that may be reasonably expected

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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.