Technical Consultant

This role requires excellent technical skills for design/development of the client’s software changes. There are responsibilities for supporting the application running in the live environment. The role involves working as part of a team made up of technical consultants, operational consultants and project managers. The position will be primarily focused on working on the UK MoD account, but there will be opportunities to work on projects for other clients.

The core applications are warehouse management systems where minimal downtime is allowed, this therefore requires first class problem solving skills and the ability to work under pressure.

A flexible attitude to work is required. Due to the nature of the applications, there may be occasions when support of implementations is required outside standard working hours. There may also be some travel to other Infor offices and clients’ sites.

The candidate must be willing to work with people from different ethnicity, cultural background and positions in the company.

There is a requirement to apply for and obtain UK MoD security clearance for this role. This process that will be initiated by Infor upon acceptance of offer.

RESPONSIBILITIES

Work as part of a team, consisting of Technical and Functional consultants and Project Manager in an implementation.

• Able to work well with onshore and offshore consultants.
• Advising customers on industry best practice supported by the Infor products.
• Provide technical advice to customers.
• Issue management and resolution working hand in hand with on/offshore support personnel, international R&D team or local resource.
• Perform project implementation tasks using Infor project methodologies in accordance with the project goals and business objectives.
• Willing to continuously develop knowledge on new technology and method, and also keen to develop others in the pursuit of knowledge.
• Documentation of application changes requested by the client.
• Technical design of changes requested by the client.
• Propose solutions to business requirements.
• Estimate effort for developing/implementing changes.
• Attend project meetings.
• Able to resolve complex business application problems, by phone or through personal visit.
• Man help desk and provide advice/solutions.
• Provide technical input into project planning.
• Design/Develop/Test changes.
• Provide input to design reviews.
• Monitor application and database as required.
• May have small projects assigned directly.
• Assist Project Manager in planning technical elements of a project.
• Support implementations out of hours and weekends as required by projects

REQUIRED SKILLS & EXPERIENCE

• Good written and spoken English.
• Bachelor’s degree in computer science or a related area or a master’s degree.
• Experienced in working with Warehouse Management Systems and Automation systems in a Warehousing environment.
• Excellent written communication skills.
• Documents will be presented and reviewed both internally and by the clients.
• Informix 4GL.
• Unix Shell Scripting.
• Basic Informix DBA skills.
• SQL and code optimization.
• Excellent problem solving skills.
• Good PC skills.
• Ability to communicate at all levels from project team to senior management from the customer.
• Experienced in software implementation life cycle.
  
  Added advantage:
• Experience with Dallas Systems WMS /WM2000/ Exceed / SCE / Infor WMS.
• Previous experience in a consultancy environment would be an advantage
• Fourjs BDS/Fourjs Genero.
• Knowledge of programming languages such as C, Java or Python.
• Basic Red Hat Linux system administration skills.
• Situated under 100 miles from our main client office in Milton Keynes

PERSONAL ATTRIBUTES

• Strong problem solver with ability to analyze problems and produce steps for investigation or resolution, and able to work with others in the team to achieve the desired outcome.
• Possess strong sense of responsibility and ownership towards the duties, and able to support others in carrying out their responsibilities.
• Ability to take the lead, influence and manage situations to ensure that the right solution is agreed and implemented.
• High degree of attention to detail and able to preempt outcome and introduce measures to reduce risks.
• Solid communication (written, oral) skills. Ability to communicate at all levels from warehouse operations to senior management.
• To be able to prioritize work to meet strict deadlines.
• A self-starter with the ability to work as an individual and collaboratively to ensure team goals are achieved.
• Flexibility and a genuine desire to learn with keen interest in development of new technologies and methods.
• Excellent time management skills, and make sure all required administration functions are completed in a timely manner.
• Strong desire for customer success and deliver quality work.

MINIMUM QUALIFICATIONS

• Relevant experience and/or related degree.
• Driving License