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Technical Author

Posted 5 March by Cardiff Technology Easy Apply Featured Ended
Technical Author
South Wales

The role
The department is all about communicating the essence of products and how they work. All product information is web-based. Working alongside product managers, developers and other subject matter experts across the business, the Technical Authors create purposeful content that gets to the heart of product sets. Customers are both internal and external, with varying levels of knowledge and experience, so you’ll produce different flavours of content to suit. You’ll also help to design intuitive user journeys to ensure that our customers quickly find the information that they need.


Who we're looking for
You're an enthusiastic digital content professional with a passion for helping people to understand technology. You'll draw on a sound background in technical communications or user support (and maybe other skills such as web development, graphic design, UX design or user research) to help our customers achieve their goals. You'll come with a positive attitude and plenty of fresh ideas for innovative digital content.

Requirements / Profile

What you'll need

• Experience of developing technical user assistance relating to complex software systems
• Working knowledge of web content management systems and web-related languages.
• Experience of working in an innovative software development environment
• Ability to quickly build relationships with colleagues across the business
• Flair for creating clear and concise technical content for a range of audiences
• Excellent written and verbal communication skills in English
• Positive attitude with a passion for communications

What we'd like
• Creative ability with an understanding of visual communication design
• Strong quality assurance skills (editing, user testing etc.)
• An understanding of software development methodologies, e.g. Agile

Reed Specialist Recruitment Limited is an employment agency and employment business

Reference: 34306400

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