Technical and Customer Services Team Leader - Poole

Posted 6 April by Jobshop UK Limited

Technical and Customer Services Team Leader - Poole

Technical & Customer Services Team Leader

My client are looking for a customer focused technical services team leader to be based in their Poole head office.

The role will be responsible for:

  • Gaining a thorough technical understanding of all of their products
  • Assisting in the testing and evaluation of potential new products
  • Establishing a strong relationship with their manufacturer suppliers to ensure they fully understand all products and can resolve technical issues arising
  • Providing technical support to technical staff in their subsidiaries
  • Manage and oversee the provision of training and technical product support to their distributors
  • Ensuring superb, proactive and efficient customer services and technical support to their clients
  • Working within a small technical team responsible for:

a) Training distributors and clients internationally

b) Installation of new equipment

c) Servicing and supporting UK clients

  • Preparing and testing products ready for sale to clients.
  • Ensuring all equipment in our showroom is always in top condition and ready for use
  • Managing spare parts, returns and replacement parts
  • Disseminating technical and product changes / knowledge to our technical staff

The Successful Candidate - Experience Required / Likely Background

The ideal candidate will have a good practical knowledge of digital printers and other print / print finishing equipment. This knowledge and experience required will probably have been gained either through:

a) working in a digital print department of a commercial print operation

b) or through working for a manufacturer or dealer servicing and supporting printing equipment

Skills & Qualities Required

  • A good practical and technical understanding of print
  • Enjoys using and understanding new technology
  • Able to lead / run the technical services department
  • Very focused on looking after their customer’s support needs with a sense of urgency and diplomacy
  • Will be familiar with Adobe Illustrator
  • Self-motivated to learn new products and share that knowledge with others
  • Good organizational and administrative skills
  • A proactive approach to customer service and support is essential
  • Excellent telephone manner
  • Good listener
  • Good written communication is essential as the role requires constant communication via e-mail with customers where English may be their second language
  • Good verbal communication is also required
  • A good working knowledge of Microsoft Outlook, Word and Excel is required
  • The candidate must be willing to travel (including overseas) and be away from home on occasions
  • A car, driving license and passport is required

In return you will recieve a strong salary and a supportive environment, you will have the opportunity to travel overseas and benefit from a number of fantastic benefits including, company pension, generous holiday allowance and free onsite parking.

Required skills

  • Team Leader
  • Technical Services
  • Product Support

Application questions

Do you have a technical understanding of print?
Have you used Adobe Illustrator?
Do you have good working knowledge of Word Excel and Outlook?
Are you happy with overseas travel?
Do you have a full UK driving licence?

Reference: 34842772

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